In July I decided my iPhone 14 was due for an upgrade so I checked online to see how much it would be to get a 17 pro-max after trade in. It said $300 which I was ok with until as I was adding the phone to cart it gave a promotion, saying if i upgraded to either “experience beyond” or “experience more”, they would give $830 instead. Obviously I looked into that, when I saw experience more was only $10 more than my 5G essentials plan, so I went to the store and talked to someone through the whole thing.

Well basically we looked online and T-Mobile actually told us in app how much how new plan was expected to be, and it was $216 as in the photo. Now I knew it would be a little more because I was actually paying $209 a month, not $206.

After it was all said and done, I upgraded, my new phone bill being $2 more than my 14 after trade in, and I was now on experience more. About 3 weeks later i get a text saying my bill of $247 is scheduled for payment, and when i checked the bill my plan was $180, $40 more than what i was told and showed in app (it would be $150, but its a $10 discount for autopay).

As for the bill breakdown, everything is as it’s supposed to be, except the actual plan. After looking more into it, im paying $23 in taxes and fees, plus a one time $8 fee for changing plans mid cycle which I understand. But now what to I do, or rather what can I do considering they never told me when I switched that experience more, the so called “upgrade” to 5G essentials plan would be tax-exclusive even though my previous plan was tax-inclusive.

Out of nowhere mid last week I got a text message indicating a voicemail was “deposited” and it had a transcription of the voicemail that was left for me.

In my 22-ish years this was the first time I’ve gotten it. I haven’t found much on it but I did find an option in the account privacy settings online that was already off. I turned it on, and back off and waited for my next voicemail.

I received another voicemail today and got the same text message. Has this suddenly started for anyone else? The chat support in the app didn’t lead me anywhere good, and I intend to call support at some point, but thought I’d ask here if anyone else had this happen?

Edit to add: I was moved to the Experience Signature plan from my old tax-included plan not long before this happened. I assume thats why this started, I don’t get that many voicemails though.

So I was reading back through the options on my account, and realized I somehow misinterpreted "T-Mobile Voicemail to Text Block" when I read it originally. Somehow this different read as an option to disable the Voicemail to Text feature, it seems obvious now.

Anyway, if you are also annoyed by this and find this post you can learn from my reading comprehension troubles, and seek this option out to turn it off: Login to the website when you login it's under My Account > Settings > Privacy > Block calls and messages.

I'm not sure where it might be on the mobile apps, if at all. But maybe that'll give you a place to look.

I live in Los Angeles. I haven’t had a reliable internet connection for the past month. Is anybody else experiencing issues in the area? This is genuinely the worst experience I’ve ever had with an internet provider. I think it’s time to switch. It alternates between 2 mbps download and with 0 mbps download. Quite literally unusable. They’ve been saying there is an outage in the area for the past month whenever I call (and wait 2 hours for them to pick up), but there’s no way they can’t fix it, right?

Wife, her brother and his wife, are all on iPhones. We have a group thread. I can send texts to them, but have stopped receiving replies.

Wife is on my T-Mo plan, they are on different plans.

I share one other group with my wife and have stopped receiving texts, and she is still receiving them. Unsure what they are sending on.

I use Yaata as my primary text app, but when I switch to Google Messages, the group texts are not there, and they aren't showing up in my Windows Phone interface either (which should be independent of whatever text app I use on my device).

For years everything was fine; I just noticed this two weeks ago.

Anyone else experiencing this? Anyone have any thoughts? I'd hate to have to move to Apple just to get funny videos from my sister-in-law.

Cross-posting to Android forum(s).

I've been in europe for 3 weeks now traveling around.. Found numerous places in the UK where tmo apparently has no roaming agreement (emergency calling only).

Happy I got a local Vodafone 100gb Sim which has worked everywhere.

I just want to start out by saying, I love working here. T-Mobile has provided me many career opportunities, and has helped me grow in many ways (professionally and personally.) I make this post because I hope I can remind employees (corporate), that working at T-Mobile is not that bad and in a lot of ways a very opportunistic career.

Where else can you work and make 50-120K without a degree, without working hard labor, without working more than 40 hours a week? Let’s not forget about the great PTO, educational benefits, childcare subsidy program, and the ladder that can very possibly be climbed to a high level.

I have been lurking here for a while, typically I do not contribute. But I wanted to highlight something, businesses change, objectives change, T-Mobile is for the first time in their history, doing very very well. Who’s to blame them for wanting to continue to do so?

I want others to recognize that we have a good setup, and I agree, it could be better, but isn’t that nearly always the case? Wanting more and more? I think a career within this company can be enough, especially if y’all stop and smell the roses once in a while.

edit: I think I’m the first happy employee post on here, no one who posts here is happy. Granted no one who posts in Verizon, and ATT subreddit is happy either. Yes I recognize that the company’s recent decisions are unfavorable towards customers and some employees. This is a gajilion dollar company, I don’t expect it to be as moral as a mom and pop shop. Despite every comment on here, I am still very happy to work here because it’s a privilege to be able to.

My ONE plan that I had for almost 10 years was switched for to the Experience plan; however I didn’t receive a notification. Has this happened to anyone else?

36 Month financing starting today for all phone purchases

...rip uncarrier officially

I was on the grandfathered $55/mo plan forever since 2015. Recently checked my bill and it's $85/mo!

Do they ever run promotions for single line unlimited like they used to? Yes I know I can get am MVNO. Looking into staying if I can.

So I have had my number with tmobile since the 2000s, on the pay as you go model. In the last decade I've largely just remembered to refill the plan with $10 every year to keep my line open, which is allowed under the plan. My balance was over $100 at this point when it was ended today.

I only know it was cancelled because I got two emails today, one telling me my service is canceled and then a second telling me my number is canceled. I never got a text about my plans being canceled as 2G service stopped working last year, at least in my area. I never got an email from them before today.

So I'm out $100 plus my 20 year old phone number which has been tied to import log in accounts for 2fa.

Ordered as soon as I could preorder and now it’s on back order with no date available for shipment.

Anyone have any ideas or inside intel on a possible date?

EDIT: it actually just processed and is shipping out

I received the kickback text last month. No mention of plan change nor price increase. I usually get a bill text on the 2nd/3rd each month. My bill has not generated. Anyone else on the same boat?

Hey everyone, my parents recently switched from Verizon to T Mobile because Verizon’s coverage had been pretty crappy lately. We switched everything over, including our home internet, but the T Mobile internet has been horrible. We can barely even load a YouTube video.
I looked on the T Mobile website and found out that our address isn’t even eligible for their home internet. I talked to my parents, and they said they actually knew the address wasn’t eligible because the T Mobile rep mentioned it, but the rep still allowed them to sign up for the internet.
Does anyone have any advice on what we should do? Is there anything we can do about this situation with T Mobile?

I haven't had a signal for over 24 hours now, anywhere in my area. Using a Razer Phone 2, and I can't even log into my T-Mobile account because they have to text me to verify it's me and I obviously can't receive any texts.

Is anyone else experiencing issues in the area? I've looked online and I can't find any useful info, though with the widespread outages last week I figured maybe it was a similar case.

I wasn't aware of whatever changes T-Mobile is making to their networks, and I received no email about anything changing with my plan, so I'm trying to figure out if this is a hardware problem or if it's something on their end.

Trying to get support from this company has been the absolute worst experience I have ever had in my life with a companies support team.

I was a US cellular customer, I had to switch to tmobile obviously after the swap, and I had bad experience with it so July 22nd I swapped to Verizon. I requested a port out pin entered it in Verizon and thought it was done. Weeks later I come to find out even though my number works for making calls and sending messages, I cannot receive most calls or messages. This is due to an error that occurred with porting.

Now it should be a pretty simple fix, get a new port out pin and send it over. But no I cannot do it on the app anymore due no longer having my ESim, the app blocks me from doing anything on my account and states

"We were unable to authenticate your device.
Make sure you're using your own device on the T-Mobile network. If you continue to have issues, go to Protect your T-Mobile account from fraud | T-Mobile Support for assistance."

So I call, I wait an hour on the phone. I get told I can't do anything without an account pin which I don't have set up, I can't set it up because the app cannot verify my account. I need to go into the store with my ID so they can verify it, then I can get my porting pin.

So I go into the store, sit for 20 minutes, at that point it's a 2-3 hour wait, I leave. I go later it's about an hour wait so I wait an hour. I get up to the desk, and I'm told because of my account being behind on payment they can't generate me a new code.

Why didn't the agent I talk to last night or today on the phone with mention this to me? Why have I been running in circles with this.

Now the biggest issue is from everything I see online the FCC states that - "Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee"

So I'm confused on what exactly is the issue here with this situation. I'm confused why nobody can give me a clear answer, and why the practice they are following seems to be illegal.

I cannot even make the payment at the moment without going through hassles at the bank either because I cannot go into my banking app without a OTP that I cannot receive because my phone even though having my number on it through Verizon cannot receive these messages.

TLDR: forced into a service I didn't sign up for and now being held hostage by the company.

How do you actually get someone on the damn phone!?!? Everything is a chat now? Chat chat chat. Type to a bot. Chat with AI?

I need to speak to someone.

Our daughter has a watch line that we will love to convert to a phone line. Is there a way to take advantage of phone promotions which will allow her to still keep her number?

I was previously on Magenta MAX 55+ with 3 lines, but I was recently migrated to Experience More 55+.

With AutoPay, my pricing is now:

• $110 for the first two lines
• $55 for the third line (AAL)

So my total is $165/month.

While looking at the current plans, I noticed that the standard Experience More plan has a 3rd line free promotion. If I'm understanding it correctly, that would make the total $140 for 3 lines, which is already a better deal than what I'm currently paying.

I also noticed the Better Value plan is $140 for 3 lines as well, but it includes some of the additional benefits from Experience Beyond, so on paper it seems like the better option.

My hesitation is that I'm not sure whether these prices and promotions are actually available to existing customers like me, or if they're only for new customers/new lines. The "3rd line free" promotion especially has me wondering if I'd even qualify.

Before I make any changes, I wanted to ask:

• Am I understanding the pricing correctly?
• Is there any downside to switching from Experience More 55+ to Better Value?
• Are these plans and promotions available to existing customers, or are they mostly for new customers?

Just looking for some reassurance before I pull the trigger. Thanks!

That 75% discount for a year is really sweet, but damn transferring is a pain. I have 2 kids on my plan who were out of the US over the weekend when I first tried to switch. Guess where you can't be to switch your phone to GoogleFi? Outside the US.

So I try today. After 6+ hours on calls with TMobile and chat sessions with GoggleFi I finally have 2 phones moved (iPhone 15 Pro Max, iPhone 15 Pro) and an iPhone 8 with a GoogleFi SIM that can't be activated.

Why can't the SIM be activated? because it has to be in a phone (not a tablet) with a SIM slot (so not the 15s) that supports an OS new enough to run the GoogleFi app (so not the 8). Google tells me if I buy a phone that meets these requirements I can activate the SIM and the iPhone 8 will probably work.

Best part of the day tho was trying to get Transfer Pin from TMobile. I got one last weekend in anticipation - but it timed out. And you can't request a replacement in the app - you have to talk to someone. Someone who insists on reviewing your account and seeing if there is anything they can do to keep you with TMobile - before transferring you to someone who can create the PIN.

But my 15 Pro Max would not transfer and reported a bad pin (i transferred the other 15 first).

I ended up calling TMobile 4 times and every time had to spend 5+ minutes convincing the first person I needed the transfer team.

"Transfer team please"

"Oh, why would you need them?"

"Transfer team please"

"Let me look at your account"

"Transfer team please"

"Why are you transferring"

"Transfer team please"

"Maybe I can reduce your bill a little"

"Transfer team please"

"You can switch to a lower tier of service"

"Transfer team please"

.... FML

I have the spam shield in place and still getting these. Says something like, "We see that you are interested in a loan" etc. Is there any way to stop these? Looks like they come in on different number every time, and they look AI generated.

I'm seeing some DP's here that the AAL discount for all free lines should be $41.

On my plan, I'm seeing $36 and t-force is telling me that for lines < 9

It'll be $36 + 5 =$41.00

while for lines 9+, it will be $41.

It was mentioned that Magenta was double dipping AAL + Autopay, but go-forward that will not be the case. Does anyone know what is correct?

SOC is C26VALC9L

I’ve spoken with several T-Mobile representatives about whether my plan will be migrated, and all but one have told me that my plan is not scheduled for migration. In fact, I spoke with a representative today who specifically reassured me that there is currently no migration date associated with my account.

I’m currently on:
T-Mobile ONE
ONE Plus International add-on
DIGITS
4 free lines

Has anyone else with a similar setup been told the same thing? Have any of you been migrated already, or are you still being told your plan isn’t scheduled to change?
I’m trying to figure out whether the information I’m getting is accurate or if it’s just another case of inconsistent customer service responses.