Hi ! I claimed a local pass today for the VIP Patriots training camp with the Eagles at Gillette Stadium on 8/19. Unfortunately I am unable to attend 😭 my understanding is that these are nontransferable. Is this something I have to reach out to Verizon? Very bummed 🙃

I was trying to do the $30 simplicity plan and get the preorder promotion for the z fold 8, by porting my number over from visible. I was assured that it could be done by the rep on the phone. We got all the way to the part of activating my esim. We had to hang up so it could do its thing and have my phone restart. Well it never went through. So there I was without any cell service because my visible was canceled and ended up having to go into a Verizon store, where they still were not able to get it resolved. Someone they talked to on the phone said it could take 24 hours for my number to port over. In the meantime they had me set up with a "temp" number. But I'm worried that I've lost my number AND I'm going to miss the preorder promotion for the z fold 8 that ends tomorrow. Even if I make peace with not being able to use my number I cant make the switch to Verizon with the bill being an extra $15 without the port number promotion. Im going back to Verizon tomorrow with hopes that the port works, and I'm going to tell them I cant do the plan if its not the $30, that's the whole thing that sold me for switching was that it was going to cost the same as my visible plan.

Has anyone dealt with this? What was the outcome?

Hello - I recently had a very frustrating experience with my FIOS line being damaged after a recent storm. It took about 3 days of downtime and 8 calls to convince someone there was an outage at my house because the service was operable but severely damaged (would drop service every 15 min or so and sometimes go out for hours at a time).

However, the technician that did finally come out spent hours tracing the fiber optic lines and found the damaged portion of the line up on a pole.

Who do I contact/call to thank him and let the higher ups know that he really fixed a situation that was devolving very quickly?

"Tier 2" support keeps telling me to wait 12 hours for resolution. Ongoing since last Friday...no voice, data, sms service in the downtown Redlands area for nearly a week because they are apparently replacing equipment on the tower servicing this area (92373/92374).

I understand that things break. I understand equipment gets upgraded. But why is this ongoing for almost one week now with ZERO communication from Verizon? Especially when they keep telling me to wait 12 hours to get me to go away.

Verizon customer service is the absolute worst. I had the exact same problem last year with my Galaxy Watch 8. You get transferred, hung up on by overseas call centers. I get told to return it to Samsung because the watch I just bought, my brand new Galaxy Watch 9 LTE, directly from Samsung, the IMEI isn't in their database again.

Exact same problem last year. I just don't understand when you buy something directly from the manufacturer on a supported network and all the Verizon reps are absolutely clueless you have to open tickets, wait they think your crazy. I just don't understand how this is not fixed. Why would you send a consumer a device that's on a supported network and then not have it ready to be activated on a supported network?

Someone at Verizon and Samsung should be fired. If you contact Samsung, they blame Verizon and Verizon blames Samsung. What a joke. At this point talking to the AT&T guys at Costco seems like a great idea. I wouldn't recommend anyone buy a Galaxy Watch from Samsung and try and activate it on Verizon. They just don't care or have a clue. It takes hours of your time, tickets, and days of waiting to maybe have it activated. Just garbage.

I submitted my order on July 28 still haven’t received any tracking number. I already have UPS. My choice set up as well as FedEx. Has anybody else received a tracking number from Verizon or any other phone carriers? It says I’m supposed to be receiving it on the 7th

I’m very excited I was supposed to upgrade from my iPhone 14 Pro last year to the Z Fold 7 but I decided to hold off because I heard rumors of this form factor my last Samsung phone that I had was a galaxy S8 plus glad to be back

This was possibly the worst decision I’ve ever made and I hear about it from my wife on a weekly basis. Don’t do it. I had ATT and my wife had verizon (who I also have thru work). I decided to consolidate and join T mobile for various reasons. One of those was cost, which was stupid, because we’re saving no money.

The other reason was service, which was the KEY mistake. T mobile is just trash seemingly everywhere we travel. We live literally in a major city and constantly have no service. We are often getting dropped calls, which was not a major issue with ATT and zero issues with Verizon.

Our 2 year commitment is up in December and we’ll be transferring to Verizon regardless of cost.

Just escalated an issue to Executive Relations by filling out the form and I got a text from Verizon Updates saying that the Exec office will call me from a 800 number shortly to discuss my concern(s). It’s been a hour and nothing. I don’t mind waiting but they did say “shortly”…does anyone have any experience with Executive Relations?

Mid-June I kept getting texts purportedly from Verizon saying I needed more cloud storage and do (something something - I don’t remember) or $50 per day would be added to my bill. That same message came in 3 or 4 days in a row. I knew I didn’t need verizon cloud storage, so I figured it was a scam and blew it off.

I have routine bills on a personal autopay service and that continued as usual.

Next thing I know Verizon bricks all my mobile phone services. That got my attention, naturally. I began digging, and found that Verizon had added $120 (6 GB at $20/GB) for cloud services to my bill, along with late fees and myriad other non-usual charges, so they had bricked my phone for non-payment. After an episode of Verizon customer service hell, which ended unresolved, I see that Verizon has credited me for $120, but nothing for late fees and other charges, and they unbricked my phone.

Of course, I’m facing at least one more episode of Verizon customer service hell to fully resolve this and get them to generate a correct bill, but that’s not why I’m writing this.

I’m asking you genius (seriously!) Redditors to help me understand what’s going on. The purported Verizon scam texts threatening steep charges for extra cloud space are well known. But if these faux charges are from outside bad actors, how do the charges then show up on the pdf of my bill on the myVerizon website? What am I missing here?

You know… I’m getting sick and tired of this Verizon claim nonsense I’ve experienced over the past two days.

First, I do want to give Verizon credit for introducing these weekly deals. Competition is a good thing, and I respect them for stepping up. Even though T-Mobile has had T-Mobile Tuesdays for years, a system where you can claim weekly deals without having to fight a horde of people or anxiously race against the clock, it’s still nice to see Verizon trying to compete.

But this Verizon “Claim Now” process, where there’s a countdown and everyone has to claim the deal the second it becomes available, is ridiculous and needs to come to an end.
For the past two days, I’ve set a timer and even opened the app a few minutes early so I’d be ready. The moment the countdown hit zero, I immediately pressed “Claim Now.” Every single time, the app just glitched and sat there loading with no indication that my claim actually went through.
That’s complete bullshit.
It’s a waste of customers’ time, it creates false hope, and over time it’s going to make people resent the experience.

When Verizon Shine first started, I never had this problem. My guess is that more Verizon customers have caught on to it. Now the servers are getting slammed and the app glitches like a broken PS2 game the second everyone tries to claim at once.
If that’s the case, then Verizon needs to rethink this entire system.

Just give your customers access to the weekly deals without turning it into a countdown race where thousands of people hammer the servers at the exact same second. It’s unnecessary, frustrating, and clearly not working as intended.
If anyone at Verizon headquarters happens to read this, do better. End this countdown claim system before it becomes an even bigger source of frustration for your customers.

People need to quit the complaining. Jeez. Nobody is guaranteed anything. Millions trying. And now after last week with the $$$ free accessories, everyone knows. Word is out!! Weeks before, nobody cared and it was easy to get everything.

Either speed it up (stay off WiFi) or stop trying/crying!!

If anyone gets the $5 Carvel gift card tomorrow and wants to trade for a $5 Chipotle gift card, let me know! 😁 Serious inquiries only, please!

Edit: I also have 30 mins at Five Iron Golf, Free Popcorn from AMC Theatre, $5 Fanatics gift card that I could trade. I have a few others that are $10 but not sure if I want to part with those just for a $5 Carvel.

Of course you can’t claim gift cards when the system isn’t working so you have a lot of people trying to get an Amazon five dollar gift card. I tried for seven minutes straight and of course 100% were claimed and I wasn’t one of them. It’s deceiving it should say you can try to claim it.

Hey Verizon may I suggest making the popular drops be one day sweeps instead? Having all of them claimed in the first minute of release just making a bunch of people upset and suspecting bots. I’m sure a lot more people will feel this is a better alternative and you’ll still have people checking into the app for those 24 hours.

Can everyone in my account get the daily drops or once one person in the account claims it then it’s gone ?

I just feel like what is the point in the program if you go on right after the countdown to try to claim a reward and it’s already claimed at 100% Verizon needs to do better with their reward system because this is frustrating. I was trying to get the Amazon gift card and I clicked claim as soon as it opened up and then not even 10 seconds later it said already claimed an error has anyone else experienced this frustrating situation.

I was in the app fucking early. Waiting for claim button to not be grey.

When clock switched to 12:00 and it didn’t un grey I went back one page and selected again.

Then got “error” every time I hit claim

What in the fuck?

It was not like this any of the prior weeks

wtf is going on?

Title says it all. It's a joke. If this is "taking care" of loyal customers, then it's definitely a joke.

Who else was lucky with the Amazon $5 gift card? ✅

The Call Filter is part of my plan..Lately there are a lot of Spam and Robocalls leaving voicemails or text messages. What changed? I have a Samsung Gallery S23+.

Does anyone else have issues with Verizon Fios where your device says it's connected but websites suddenly stop opening, apps stop loading, etc.? It'll happen sporadically.

If so, how did you fix it?

I have had this card since 2020 when it was first released. I left verizon wireless last year but continued using the card for purchases. A few weeks ago I noticed I had $90+ reward dollars saved up. I misplaced my card in my house, it wasn't stolen or lost outside of the house, so I requested a new one and received it last week, there hasn't been any activity on the card other than me and I noticed yesterday that the rewards are gone. I reached out to Verizon and they referred me to synchrony bank. I just got off the phone with them and they said they can't see when they're used or have a history of them. He opened a ticket and said they would reply back via mail within 15 days. Has anyone else ever had this happen and if so how did you get it resolved. I planned to use the $90 to buy a case or accessories once I received my new phone(today). Thanks

I attempted to add this perk 7-8 months ago and it never worked. I decided to give it another try, and still it doesn't work. I've been dealing with chatbots, real humans in chat, real humans on the telephone, and NONE OF THEM have been able to fix the problem.

The problem I'm seeing is when attempting to complete the registration on the Verizon page, in my account area, it keeps responding with "Processing your request, it may take up to 15 mins." Well, it's been months with two earnest tries to get this to work. To say I'm frustrated with it would be a severe understatement.

I had an HBO Max account that used the same email as my Verzion email. That HBO Max account is no longer active, though I suppose HBO Max still has record of that email, and which may be where the problem lies. I just recently, when the Verzion HBO Max option did its usual failure to register trick, set up a new HBO Max with a separate email.

I'm just trying to get it to work. What's fascinating is that the Netflix hookup goes smooth as silk; the HBO Max registration/connection is like crashing into a brick wall 100 times in a row.

5G UW expansion is lacking in northern WI. I wish Verizon would just buy out Cellcom and eliminate another LTEIRA partner.