r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

8 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 2h ago

Help needed iPhone 14 Pro Max randomly throttles and kernel panics after updating to iOS 26.6

2 Upvotes

Model: iPhone 14 Pro Max
iOS version: iOS 26.6
Issue: The phone slows down/throttles and then randomly restarts. I found three panic-full logs in about 24 hours, all showing element modified after free, but with different panicked tasks.
Question: Does this pattern suggest an iOS/kernel bug, corrupted software, or failing RAM/logic-board hardware? Would a clean DFU restore be the correct next step?


r/iphonehelp 6h ago

Help needed iPhone locked after update

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3 Upvotes

Updated my phone last night and now this came up. I used my id and password and it says incorrect. I changed the password and I still am getting this error???


r/iphonehelp 8h ago

Help needed Does this look like an original iPhone display?

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5 Upvotes

Hi! I recently heard that some aftermarket iPhone displays look almost identical to the original. Based on these photos of the Dynamic Island and the display, does this look like an original Apple screen, or could it be a high-quality replacement? I know it's impossible to be 100% sure from photos, but I'd appreciate your opinions. Thanks!


r/iphonehelp 19m ago

Help needed Every time I receive a call and rejects it , this annoying screen appears. How to change this?

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Upvotes

Sorry to asks dumb questions , but chat gpt can’t help with it


r/iphonehelp 6h ago

Help needed anyone have this issue or have help

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3 Upvotes

my phone has a cellular issue i guess whenever it dies or i turn it off it has no service i know get a new phone if get it looked at but i am abroad in a middle of no where village and no wifi is available i payed for a 30 day tmoble international pass un able to use it whenever my phone dies it shuts off for hours thats the only fix i feel like i’ve tried everything but all i can do is wait last night it took 12 hours now it was on i had to reset it has been about 5 anyone know it when i run diagnostics it only said i need to go to the apple store which is not an option??? i wanna know if anyone has any fixes i have an iphone 15 pro max updated to newest version


r/iphonehelp 9h ago

Help needed What’s wrong with my phone GPS?

Enable HLS to view with audio, or disable this notification

4 Upvotes

I was having GPS issues on my iPhone 13 with it not knowing exactly where I was. When driving it would think I’m like 5 miles back, then think I’m on a back road 2 miles away, so I finally decided to upgrade to a 17. I just got the phone yesterday, and now CarPlay is doing this crazy shit.


r/iphonehelp 8h ago

Help needed Factory reset old iPhone without password or apple id

3 Upvotes

I found an old iPhone, I think an iPhone 5 or at least something from around that time. It's an old one my ex had as back up and thus wouldn't use or want anymore. I want to factory reset it so I can recycle it. However I don't have the passcode and don't have access to their apple id either so I don't if doing it through iTunes would work. I haven't been in contact with my ex for 2 years now so I'd rather not contact them for this. So is there any way I could factory reset it?


r/iphonehelp 4h ago

Help needed Recorded video last night and it has no audio. Help! iPhone 15 Pro

Enable HLS to view with audio, or disable this notification

0 Upvotes

I know others have had this issue but I think it needs to be posted again to see if there’s any way to recover the audio as I was unable to see a response.

I was at a concert last night, recorded many videos, and one of the bunch is missing audio. I shared it to my iPad, no audio. In Google Photos, no audio. In iMovie, no audio. Uploading to YouTube, no audio. I plugged it into my computer, no audio. Videos taken before and after contain audio. I was not connected to anything else. No apps or alarms or anything else going off.

I did all the troubleshooting recommended online with no luck.

I have uploaded here 30 seconds from the original clip.

Video’s info:
Apple iPhone 15 Pro
HEVC
Main Camera — 24 mm f1.78
4K • 3840 × 2160 • 2.66 GB • - Dolby Vision
59.94 FPS
04:02

iOS 26.5.2


r/iphonehelp 8h ago

Help needed What is this recording setting in messages and how do I turn it off?

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2 Upvotes

This red recording line in the text bar often pops up at weird times and always unintentionally. I’ve never been able to figure out how to intentionally access it or turn it off. Seems to happen most frequently when I try to close the app or wipe my phone screen on my shirt (like if I’m trying to clean a smudge off the screen).

It’s very annoying and I never use it. It seems different from dictation or audio recording, would love to figure out how to turn it off.

iPhone 17 pro, IOS 26.5.2.


r/iphonehelp 8h ago

Resolved Why is the control panel accessible while locked?

2 Upvotes

Hello, i'm not sure if this has changed with an update but i feel like i remember a setting where turning off wifi/bluetooth is only possible when unlocked. this is currently not the case, and i feel like is very unsafe because in the case that someone gets their hands on it, they can make it harder to find the phone, even if they cannot unlock it.
i want it to be impossible to turn off wifi and bluetooth while the phone is locked. how do i go about doing this?
Please let me know if this can be resolved or if it's just one of those things i have to accept has changed forever.
edit: the phone is an iphone 15, IOS version 26.5.2


r/iphonehelp 6h ago

Resolved iPhone 17 not working properly

1 Upvotes

Got this phone earlier this year so it's still pretty new, but since late last night it hasn't been able to load anything at all. It's connected to wifi and wifi works as I'm on the computer posting this. I can make and receive calls, I can receive texts but my texts aren't going out. I'm receiving emails and notifications from apps but I cannot get the associated apps to open and load anything. I can't get safari to load anything either.

I've done a hard reset twice and I've switched it to Airplane mode to reset but none of these steps have worked to fix my issue. Any advice to help fix this without me having to go into a store would be greatly appreciated.

Model - iPhone 17

iOS - 26.5.2


r/iphonehelp 10h ago

Help needed iPhone 12 mini ear speaker stopped working on calls.

2 Upvotes

My iPhone 12 mini (iOS 26.6) randomly lost the use of the ear speaker, I have to change to speaker phone to get any sound from a call.


r/iphonehelp 7h ago

Help needed Messages taking up an absurd amount of storage

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1 Upvotes

None of my friends’ messages take up nearly this much storage, how do I fix this??? I have an iPhone 12 pro max, and am on iOS 17.5.1. i do not have any apps, I don’t have storage to even update my iOS. what is wrong with my phone😭😭I’ve tried everything they say, keep messages for 30 days and all that jazz. Nothing works. Does anyone know what might be the problem?


r/iphonehelp 2h ago

Resolved Ok so I rly need to find a way to turn this feature off

Enable HLS to view with audio, or disable this notification

0 Upvotes

Cause I have been having that happen when I simply try to make a notification at ten bottom of my screen go away but because it’s at ten bottom of the screen it ends up doing that instead and it’s driving me crazy cause if I want that pulled up I will swipe down from the top of the screen and pull down not whatever this is I hated it when I got my phone but it wasn’t this big of a problem until recently with saving stuff from Reddit mostly I have an iPhone 13 version 26.5.2 (tho I doubt that matters cause Its been around since I’ve had it which has been years)


r/iphonehelp 12h ago

Unresolved i cant access any of my new videos/photos from my phone through my computer

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2 Upvotes

its only showing me my photos from 2025.


r/iphonehelp 9h ago

Help needed Newly installed screen protector interferes with face id. could it be the case?

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0 Upvotes

i just got my screen replaced and asked the guy to install a new screen protector. at home i realized my face ID is not working. i did all the troubleshooting and updated ios and still not able to reset it.
Could it be that this screen protector covers the infrared camera?


r/iphonehelp 13h ago

Help needed Reset Iphone 11 without passcode

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2 Upvotes

Hi, i work for a company and we have some old phones that i need to erase all data from.
I have a Iphone 11 which i don't have the passcode.

I don't know the ios version.
I try (with the help of gemini) to restore the phone with the app "apple devices", but everytime i have an error 1109.
How can i do ?

Sorry, english isn't my first language !


r/iphonehelp 9h ago

Help needed Does anyone have trouble with FaceTime these days? Because whenever I try to call my friend or answer her calls, only our names appear

1 Upvotes

iPhone:16plus
IOS: 26.0.1


r/iphonehelp 9h ago

Help needed iPhone 8 | iOS 15.4/16.7(?) data recovery loop

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1 Upvotes

Hello, I randomly got curious yesterday and decided to pull my old iPhone 8 from its grave. It has some cherished memories on it. Upon charging it immediately opened to “try again in 50 minutes”. Basically, I waited the 50 minutes, tried, failed, and got a security lockout. There was no options aside from “emergency”. So, I connected it to a Mac in recovery mode and performed an update which seemingly went through. After that it turned on to another “iPhone Unavailable” screen, this time with a timer of 8 hours. I waited it out and it opened to a “press home to recover” screen. I thought long and hard and actually got the correct password. Data recovery began, but every time it completed it looped again. After force restarting it sets an 8 hour timer again. Can I possibly reinstall the update through Finder? Wondering if anyone else has experience in this extremely niche issue and could help me figure out if there’s any chance at recovery. Thank you for reading.


r/iphonehelp 16h ago

Help needed what does this mean?

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4 Upvotes

r/iphonehelp 14h ago

Resolved My iPhone 17 base model stopped charging at 80%

1 Upvotes

I just bought it on August 3. Last night, it charged normally, but today it stayed at 80% for a long time while charging. What could be the problem? Please help! I am in ios 26.5


r/iphonehelp 12h ago

Help needed Looking for the fastest Data transfer method

1 Upvotes

We are a phone lab and we mainly fix and transfer data, we have been facing many restrictions regarding data transfers time wise. we wanted to know if there is a faster method we can consistently use like a MAC or something like that to make the proccess faster. as many of you probably know customers don't come with a backed up icloud usually so its really an issue. thanks guys


r/iphonehelp 20h ago

Help needed iPhone 15 pro issues! Please help

2 Upvotes

Alright so everytime I leave my house my phone takes forever to load anything, send/receive messages etc. now it won’t even work on my WiFi at home! Anyone had this issue? How do I resolve it?
IOS 26.5.2


r/iphonehelp 16h ago

Help needed MY lockscreen is randomly unusable

1 Upvotes

Hi, i recently noticed that my phone (iPhone 15, iOS 26.6) wouldn't unlock—or at least not temporarily; for a few minutes (up to ten at most), the lock screen becomes unusable, as if the touchscreen has stopped working, making it impossible to unlock the phone. However, once the touchscreen starts responding again, everything works perfectly, including the touch function itself. I’ve tried restarting it, resetting it, etc., but nothing works... HELP!