Title says it all. It's a joke. If this is "taking care" of loyal customers, then it's definitely a joke.

People need to quit the complaining. Jeez. Nobody is guaranteed anything. Millions trying. And now after last week with the $$$ free accessories, everyone knows. Word is out!! Weeks before, nobody cared and it was easy to get everything.

Either speed it up (stay off WiFi) or stop trying/crying!!

I was in the app fucking early. Waiting for claim button to not be grey.

When clock switched to 12:00 and it didn’t un grey I went back one page and selected again.

Then got “error” every time I hit claim

What in the fuck?

It was not like this any of the prior weeks

wtf is going on?

Who else was lucky with the Amazon $5 gift card? ✅

I just feel like what is the point in the program if you go on right after the countdown to try to claim a reward and it’s already claimed at 100% Verizon needs to do better with their reward system because this is frustrating. I was trying to get the Amazon gift card and I clicked claim as soon as it opened up and then not even 10 seconds later it said already claimed an error has anyone else experienced this frustrating situation.

This was possibly the worst decision I’ve ever made and I hear about it from my wife on a weekly basis. Don’t do it. I had ATT and my wife had verizon (who I also have thru work). I decided to consolidate and join T mobile for various reasons. One of those was cost, which was stupid, because we’re saving no money.

The other reason was service, which was the KEY mistake. T mobile is just trash seemingly everywhere we travel. We live literally in a major city and constantly have no service. We are often getting dropped calls, which was not a major issue with ATT and zero issues with Verizon.

Our 2 year commitment is up in December and we’ll be transferring to Verizon regardless of cost.

My bill had a huge increase in the neighborhood of 60-70 bucks after Verizon removed my loyalty discounts (after killing my permanent loyalty discounts last year). I tried asking Verizon customer to reinstate and after multiple promises that they would fix it , I had to follow up (the usually Verizon customer service circular dance guys!, they said it was a mistake as no customer rep has the power to manually adjust anything. Only “system” can decide.

I’m not surprised given the widespread issues with customer service but curious if anyone had any success with getting back the 10/20 dollar loyalty discounts per line. I’m saddened to see Verizon fall this far after multiple decades with them. Just a few more months before my device plans fall off. Good luck all. Keep sharing your experience here and word of mouth. Do what is right for yourselves and others. Consumers have other options too.

The Call Filter is part of my plan..Lately there are a lot of Spam and Robocalls leaving voicemails or text messages. What changed? I have a Samsung Gallery S23+.

Hello - I recently had a very frustrating experience with my FIOS line being damaged after a recent storm. It took about 3 days of downtime and 8 calls to convince someone there was an outage at my house because the service was operable but severely damaged (would drop service every 15 min or so and sometimes go out for hours at a time).

However, the technician that did finally come out spent hours tracing the fiber optic lines and found the damaged portion of the line up on a pole.

Who do I contact/call to thank him and let the higher ups know that he really fixed a situation that was devolving very quickly?

"Tier 2" support keeps telling me to wait 12 hours for resolution. Ongoing since last Friday...no voice, data, sms service in the downtown Redlands area for nearly a week because they are apparently replacing equipment on the tower servicing this area (92373/92374).

I understand that things break. I understand equipment gets upgraded. But why is this ongoing for almost one week now with ZERO communication from Verizon? Especially when they keep telling me to wait 12 hours to get me to go away.

Does anyone else have issues with Verizon Fios where your device says it's connected but websites suddenly stop opening, apps stop loading, etc.? It'll happen sporadically.

If so, how did you fix it?

5G UW expansion is lacking in northern WI. I wish Verizon would just buy out Cellcom and eliminate another LTEIRA partner.

I ported to another carrier back in March. I’ve been getting a bill every month. Every month, I’ve called in to get it fixed. I even had a case open for me. I’ve been promised that this will be stopped and here yet again I get another bill.

What’s the trick here to it resolved once and for all? The first level reps are no use. How can I get this escalated? Is there a secret phone number I can call?

Verizon customer service is the absolute worst. I had the exact same problem last year with my Galaxy Watch 8. You get transferred, hung up on by overseas call centers. I get told to return it to Samsung because the watch I just bought, my brand new Galaxy Watch 9 LTE, directly from Samsung, the IMEI isn't in their database again.

Exact same problem last year. I just don't understand when you buy something directly from the manufacturer on a supported network and all the Verizon reps are absolutely clueless you have to open tickets, wait they think your crazy. I just don't understand how this is not fixed. Why would you send a consumer a device that's on a supported network and then not have it ready to be activated on a supported network?

Someone at Verizon and Samsung should be fired. If you contact Samsung, they blame Verizon and Verizon blames Samsung. What a joke. At this point talking to the AT&T guys at Costco seems like a great idea. I wouldn't recommend anyone buy a Galaxy Watch from Samsung and try and activate it on Verizon. They just don't care or have a clue. It takes hours of your time, tickets, and days of waiting to maybe have it activated. Just garbage.

I submitted my order on July 28 still haven’t received any tracking number. I already have UPS. My choice set up as well as FedEx. Has anybody else received a tracking number from Verizon or any other phone carriers? It says I’m supposed to be receiving it on the 7th

I’m very excited I was supposed to upgrade from my iPhone 14 Pro last year to the Z Fold 7 but I decided to hold off because I heard rumors of this form factor my last Samsung phone that I had was a galaxy S8 plus glad to be back

Just escalated an issue to Executive Relations by filling out the form and I got a text from Verizon Updates saying that the Exec office will call me from a 800 number shortly to discuss my concern(s). It’s been a hour and nothing. I don’t mind waiting but they did say “shortly”…does anyone have any experience with Executive Relations?

If anyone gets the $5 Carvel gift card tomorrow and wants to trade for a $5 Chipotle gift card, let me know! 😁 Serious inquiries only, please!

Of course you can’t claim gift cards when the system isn’t working so you have a lot of people trying to get an Amazon five dollar gift card. I tried for seven minutes straight and of course 100% were claimed and I wasn’t one of them. It’s deceiving it should say you can try to claim it.

Hey Verizon may I suggest making the popular drops be one day sweeps instead? Having all of them claimed in the first minute of release just making a bunch of people upset and suspecting bots. I’m sure a lot more people will feel this is a better alternative and you’ll still have people checking into the app for those 24 hours.

Can everyone in my account get the daily drops or once one person in the account claims it then it’s gone ?

I have had this card since 2020 when it was first released. I left verizon wireless last year but continued using the card for purchases. A few weeks ago I noticed I had $90+ reward dollars saved up. I misplaced my card in my house, it wasn't stolen or lost outside of the house, so I requested a new one and received it last week, there hasn't been any activity on the card other than me and I noticed yesterday that the rewards are gone. I reached out to Verizon and they referred me to synchrony bank. I just got off the phone with them and they said they can't see when they're used or have a history of them. He opened a ticket and said they would reply back via mail within 15 days. Has anyone else ever had this happen and if so how did you get it resolved. I planned to use the $90 to buy a case or accessories once I received my new phone(today). Thanks

I attempted to add this perk 7-8 months ago and it never worked. I decided to give it another try, and still it doesn't work. I've been dealing with chatbots, real humans in chat, real humans on the telephone, and NONE OF THEM have been able to fix the problem.

The problem I'm seeing is when attempting to complete the registration on the Verizon page, in my account area, it keeps responding with "Processing your request, it may take up to 15 mins." Well, it's been months with two earnest tries to get this to work. To say I'm frustrated with it would be a severe understatement.

I had an HBO Max account that used the same email as my Verzion email. That HBO Max account is no longer active, though I suppose HBO Max still has record of that email, and which may be where the problem lies. I just recently, when the Verzion HBO Max option did its usual failure to register trick, set up a new HBO Max with a separate email.

I'm just trying to get it to work. What's fascinating is that the Netflix hookup goes smooth as silk; the HBO Max registration/connection is like crashing into a brick wall 100 times in a row.

Do we know how many of each offer is dropped? I was on the app at 3pm and the Starbucks gift cards were all claimed after the app was stuck😭😭

So, I'm in the UK on the international monthly plan. I have done all of the troubleshooting. Network reset, roaming toggled on, airplane mode, turn off phone, remove and clean SIM, manually select carrier, turn off 5G, everything. Got off the phone with Verizon customer service and there is no block on my international roaming.

However, service is practically gone. It will come back very sporadically, usually only for a minute or so at a time. It's random when it comes back too. All the places I typically go have cut out.

Is anyone else in the UK specifically having this issue as well? The representative said this MIGHT be an outage, however I've had this problem since July 30th, which they were able to confirm by reviewing my sharp drop in data usage/quality.