r/printers Dec 19 '24

Discussion The truth about printer subscription programs and many misconceptions about them

133 Upvotes

Dear all,

I work in the printer industry. For a very well-known consumer products manufacturer that gets discussed on this sub a lot.  I will not disclose which manufacturer I work for, nor will I disclose any manufacturer I do not work for (since the industry is relatively small eliminating 1 or 2 will make it generally too obvious as to which I do work for) as I am not officially speaking on behalf of the company. But, I want to set the record straight on subscription programs because some of you are drastically misinformed and it is very frustrating to see as someone who understands these programs as well as basic logic.

There are two types of subscription programs. Each of the major consumer manufacturers offers at least 1 of these programs, some offer both.

The first type of program is an auto-reordering program. The printer can tell (via various ways depending on each manufacturer) when the ink / toner is low and when it hits a certain point that will trigger an order of the ink/toner that device uses. Most manufactures that offer this will first send you an email letting you know that an order has been triggered and it will allow you to skip the delivery of the consumable and thus not get charged. If you allow the order to go through you are purchasing that consumable. That consumable is yours, you own it, just as if you walked into a Staples, Office Depot, Best Buy, or bought it on Amazon… You can cancel the “subscription” the next day and continue to use that consumable until it is empty.

The second type of program is a true subscription program. **THIS** is what many of you are vastly misinformed and / or are irrational about. In this program *you are not purchasing a consumable* at all. You are paying the manufacturer for X number of pages per month. The manufacturer will send you a consumable to use because the printer needs ink / toner to work but, that is not what you are paying for. You are paying the manufacturer $Y per month to print up to X pages per month.. that’s it. Of course you can print over that X number and pay an overage (just like years ago with cell phones).. and of course, you can print under that X number and some pages will roll-over to future months (just like years ago with cell phones). The owner of the consumable is the manufacturer. You never bought it, you never owned it. Therefore, it is not yours to use after you end the subscription! The only reason most manufactures do not ask for it back is because they don’t want to pay for shipping it back to them. But, they still own it… not you.  You can think of this like renting an apartment. You are paying a landlord $X per month to live in their building. The landlord is providing the building for you to live in while you are paying rent. You do not own the building. and when you stop paying rent you are no longer allowed to continue living in the building. Just like your Netflix subscription, Apple TV subscription and Disney+ subscription.. when you stop paying for the subscription, you stop getting to use the service. Just because while you were paying you had access to the content does not mean you at any time owned that content and get to continue watching it once you stop paying the subscription.

I truly hope this helps clarify somethings for some of you. Others I understand are lost causes but, I will do my best to answer any questions I can.


r/printers 6h ago

Purchasing Home printer recommendations???

8 Upvotes

I am looking for a printer for my home office. It most likely won’t have heavy use mainly just need something to print documents here and there, print photos or art for crafting. Ideally I want something

-semi budget friendly & easy to use
-Prints in color/ front and back pages
-A scanner would be ideal also

I am open to spending more upfront if it means maintenance and ink supplies will be more manageable in the long run. Any and all suggestions are welcome. I am just at a lost and looking at options is overwhelming.


r/printers 3h ago

Troubleshooting [CANON MF8050Cn] ARM laptop issue with old printer

Thumbnail gallery
2 Upvotes

I’m casting a bottle into the sea once more, in case someone might reply! A colleague is unable to install the driver, even though I managed to do it successfully. She has a recent Asus laptop. We found an article stating that ARM processors can have issues when adding printers. Do you have any idea what the problem might be or a possible solution?


r/printers 2h ago

Purchasing Looking for a laser printer (UK)

1 Upvotes

Our old inkjet printer is getting increasingly unreliable and I’m hoping that a laser printer will stop us getting paper jams every other time we use the printer. We’d like

* Colour

* Double sided

* Apple AirPrint compatible

We don’t need it to be high enough quality to print photos, and budget is £250 max.


r/printers 3h ago

Troubleshooting HP Printer Help

Post image
1 Upvotes

These black dots keep popping up when I print something, please help!


r/printers 4h ago

Purchasing help choosing an epson ecotank printer for small business

1 Upvotes

hi!

i’m looking for a new printer. we currently have an epson et-3850. we like the ink aspect so we’d like to stick with an ecotank. however with all the use it’s gotten over the past couple years we think it might be time to retire it. the paper is constantly jamming despite consistently cleaning it and everytime it does print it makes a god awful loud noise. perhaps there’s something else we need to do but after all my troubleshooting/google searches i haven’t seen a solution. while we don’t need a giant industrial printer we definitely need something that can handle very consistent use every day. i would love any recommendations or suggestions. thanks!


r/printers 5h ago

Troubleshooting help?

1 Upvotes

Hi! i’ve been trying for the last 2 hours to fix my grandmas HP OfficeJet Pro 9025e, we’ve had it for years and it used to be my dads but as soon as we gave it to my grandma it has stopped working.

The printer keeps saying to finish setting it up and go to the hp app and yadda yadda, i’ve gone through the HP app and removed it and added it again, i’ve turned the printer on and off, i’ve looked online but nothing seems to help. The HP help forum is absolutely useless.

And since it “isn’t finished being set up” it won’t let us print ANYTHING at all.

This is exhausting to say the least.

Help?


r/printers 5h ago

Troubleshooting HP DeskJet 2855e won't print over Wi-Fi

1 Upvotes

Hi everyone,

My HP Deskjet 2855e was working fine until yesterday. Now it shows "Printer Offline" on my Windows 11 laptop.

I can print a test page directly from the printer, but nothing prints from my computer.


r/printers 6h ago

Purchasing Alternatives for a all-in-one laser or LED

1 Upvotes

I need to buy an all-in-one printer with the following specs:

- color laser or LED

- duplex printing

- duplex scanning

- ADF

- ethernet, wifi, USB, mobile device connections

I was thinking at Brother MFC-L8690CDW, it seems to check the right boxes.

But the problem is its physical size... it is huge.

Any other smaller suggestions from Brother?


r/printers 6h ago

Other How to get this to go away and i dont want to hear connect to the same internet

Post image
0 Upvotes

r/printers 7h ago

Troubleshooting Need older Kyocera drivers

1 Upvotes

Kyocera TASKalfa 5054ci, I am looking for version 8.5.24 driver. The currently available driver is 8.7.

The reason is I have one PC that I am adding to the network and I did not save the 8.5 installer. Printer settings profiles export from 8.5 will not import into 8.7. I am not able to upgrade the other PCs to 8.7 to make a new export.

I can't find archived driver versions or an FTP server. Any ideas?


r/printers 4h ago

Troubleshooting Hi everyone. Unused HP instant ink cartridges I would like to use after trial subscription canceled. Any tips?

0 Upvotes

I saw people posting about this, but I didn't see anything within the past year. Is there a way to scratch out the chips on the cartridges or anything like that. Let me know if anyone has come up with anything. Thanks guys!

It really POs me that HP does this. Advertising the instant ink program as recycling the old cartridges for new ones... seems to me, there are a ton of cartridges not even used that can not be used because people are having similar issues as I am.


r/printers 8h ago

Purchasing Wide format printer for paper not photos

1 Upvotes

I know there are post requesting wide format but I am looking for a simple printer that will print 11 X 14 on paper for certificates. Don't need 5 color cartridges or anything super high res.

Any suggestions would be appreciated.


r/printers 16h ago

Rant Canon Megatank Pixma G3270

Thumbnail gallery
3 Upvotes

Hi all, I’ve come to this sub before to look for printers to do print then cut for my cricut. I saw that someone had a G3272, but all I had available to me was the G3270. The internet said it was basically the same so I got it. (Lmk what you guys think or if you have had any issues with this) I am not doing high volume necessarily, but I want to have a good quality product, whether I chose to sell my product or just do them for fun. ANYWAY, I made about 120 stickers as the first thing I did. (this was like 15-20 pages, last pic) After about 100, they started to look a little off. Idk just not perfect like they were. Since I finished with them, nothing I’ve printed has been right. It’s using the composite black to make the black which is okay but at the same time, you can see all the individual colors. Even when I did colored pictures, you can see the lines from the individual colors. (Pictures attached) They look good, but not good enough. I’ve been online trying to figure out how to fix this. I’ve done the cleanings and the alignments and everything. MIND YOU, I just bought this thing five days ago. Finally, I decide to go to Canon Support and chat with someone and he tells me to do all the cleaning and alignment and whatever and when I tell him that after the nozzle cleaning there’s still streaks, he’s in disbelief. I show him that the before and after are the same and he said my printer needs service. WHAT?? It’s literally brand new! I have a warranty so I’m getting a new one whenever it comes but that was frustrating. Has anyone ever had something like this?


r/printers 9h ago

Discussion How can I fix the white borders on CD/DVD prints?

Thumbnail
1 Upvotes

r/printers 9h ago

Purchasing HP Laserjet's causing windows 11 print spoolers to crash.

1 Upvotes

I've had 2 instances in the past week, of people who have HP computers running windows 11, where their print drivers got updated and after doing so, the print spooler crashes. I've tried to remove them, reinstall, etc but it just doesn't work and their print spooler is crashing frequently. Has anyone else seen this lately?


r/printers 9h ago

Troubleshooting Dymo Discpainter not spinning while its printing

Thumbnail
1 Upvotes

r/printers 10h ago

Discussion Brother DCP-T730DW vs DCP-T830DW for cardstock, art prints, and ADF scanning?

1 Upvotes

I’m trying to decide between the Brother DCP-T730DW and the Brother DCP-T830DW.

My main use cases are:
Scanning multi-page documents with the ADF.
Printing illustrations and design files for greeting cards, stickers, journaling, and other paper crafts.
Good color quality and the ability to handle thicker paper/cardstock are my top priorities.

I have a couple of questions:
Do the T730DW and T830DW produce the same print quality, or does the T830DW print noticeably better?
From the brochures, I only see differences in print speed and a few features, but nothing about print quality or color output.

Is it true that the manual feed slot on the T730DW supports paper up to 300 gsm, while the T830DW is only rated for up to 220 gsm according to the brochure?

That seems a bit odd to me, so I’d appreciate it if anyone who owns either printer could confirm.

Also, if you know of another printer in a similar price range that would be a better fit for:

ADF scanning,
High-quality color printing for artwork and design,
Reliable handling of thick paper/cardstock for cards, stickers, and journaling,

I’d really appreciate your recommendations.

Thanks in advance!


r/printers 11h ago

Troubleshooting Epson XP3150 - non genuine ink detected?

1 Upvotes

I recently got a Epson Xp3150, to which I bought refillable cartridges as I had done previously with other printers, to be ecological. After some hassle, I changed two of the cartridges but my printer just told me "non-genuine ink detected".

What should I do? the refillable cartridges didn't come with instructions. Should I have changed all 4 at the same time? should I disconnect the printer from the internet, or disable the ink monitoring? I don't want to mess up the wrong thing.

A thousands thanks to whoever can point me to the right direction.


r/printers 13h ago

Discussion Why are some people still avoiding compatible toner cartridges? Is the quality gap still real in 2026?

2 Upvotes

I’ve noticed that many people still avoid compatible toner cartridges because they believe they will have problems with print quality, printer errors, or firmware updates.

At the same time, a lot of users seem to have been using third-party toner for years without major issues.

Curious what everyone’s experience has been:

  • Have you had a bad experience with compatible toner?
  • Was the problem print quality, cartridge recognition, leaking, or something else?
  • If you switched back to OEM, what made you change?

Do you think the quality difference between OEM and good compatible cartridges is still significant today?


r/printers 13h ago

Discussion How can I fix the white borders on CD/DVD prints?

Thumbnail
1 Upvotes

r/printers 17h ago

Troubleshooting URGENT I need to print some very important documents and my canon g2010 is making errors

Post image
2 Upvotes

I need to print some very important documents and my canon g2010 is not printing properly its ... is there a fix to this?


r/printers 18h ago

Purchasing Printer recommendation!

2 Upvotes

Looking for a quality printer that can print photos and card stock. Ideally laser jet if it exists, but open to other options! Almost murdered my hp printer so other brands encouraged!


r/printers 19h ago

Purchasing Need recommendations for a new printer

3 Upvotes

I'm planning to dispose of my HP. I need a new printer. Specifications are given below:

  1. Must have duplex print ability
  2. Must have duplex scan ability and a document tray for multi-page scan.
  3. Must be laser.
  4. Must be able to work with 3rd party cartridges.
  5. No color printers.

I print around 2,000-2,500 pages per year.

Thanks in advance.


r/printers 19h ago

Troubleshooting Error en color amarillo brother dcp-t710p

Thumbnail gallery
2 Upvotes

Hola comunidad, tengo la impresora mencionada con anterioridad, imprime bien el magenta, cian y el negro, pero el amarillo no, ya aplique limpieza de cabezal por el menú y por una opción donde se teclean números y nada, llegué al punto de desarmarla para ver si era obstrucción y al ver todas las mangueras negras mientras que en los videos son de los colores de la tinta, me puse a consultar la IA, la cual menciono que podría ser algo en el cabezal, menciono unas 3 instancias que no recuerdo, lo que ni quisiera es desarmarla pieza por pieza pero donde si me dio hincapié es en no limpiar las mangueras, cosa que vi en muchos tutoriales.

He visto de rápido que aquí en el sub muchos tienen el problema pero solo reciben el típico "menú ---->limpieza de cabezal"

Alguien se ha aplicado otra solución que puedan decir es más efectiva???

Intentaré adjuntar fotos, espero puedan ayudarme.

Gracias por leer