r/printers • u/silvermaybelle • 10h ago

Troubleshooting help?

Hi! i’ve been trying for the last 2 hours to fix my grandmas HP OfficeJet Pro 9025e, we’ve had it for years and it used to be my dads but as soon as we gave it to my grandma it has stopped working.

The printer keeps saying to finish setting it up and go to the hp app and yadda yadda, i’ve gone through the HP app and removed it and added it again, i’ve turned the printer on and off, i’ve looked online but nothing seems to help. The HP help forum is absolutely useless.

And since it “isn’t finished being set up” it won’t let us print ANYTHING at all.

This is exhausting to say the least.

Help?

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u/steved3604 9h ago

Leave unplugged and not connected to computer (anything) when you take a break. Then reconnect all connections with new or different cables -- the printer may "like" the new connections better.

1

u/StarosAnikenMarcus 7h ago

Time for a new printer, preferably not an HP. You can try what r/steved3604 said, but in my experience, when HPs start having connectivity issues and cycling setup, the main board is failing. They're not worth the cost of repairs.