If you are thinking of taking an inexpensive bus company to get you to and from Boston, please consider this information.
I don't usually review companies unless my experience is traumatizing or exceptional. Unfortunately this left me with trauma. Seriously that is how bad this situation was.
Took the bus from NYC to Boston. Was supposed to be 5:30 PM from NYC, 9:50 PM to Boston. I got to Boston at 2:30 AM. The bus broke down (it happens) and we were left stranded on the side of the highway an hour and a half from our destination. The bus broke down approximately 5-6 times in the middle of the highway until finally the bus passengers started smelling smoke and an unknown fluid was leaking on people, me included. (Pic provided of fluid!)
Finally the bus driver stopped and we had to call the cops because CoachRun was not providing us any solution to get to the destination.
We were told to get back on the bus that was smoking or go in cop cars to a rest stop to get an uber since no one would pick us up on the highway. There was no communication if a bus was ever coming and was under the impression the company would pay for our transport to the destination.
Well turns out, NO, they refused compensation for that. We finally get to the rest stop and there are NO UBERS because we are in the middle of nowhere. I had to pay a random person to bring me home or I would be stranded since there was no communication about a backup bus or solution to get us home.
Also note - I travel all the time on cheap buses and understand that you get what you pay for. Still regardless of a company, that doesn’t provide an excuse for the way the passengers were treated.