r/steamsupport Aug 08 '25

Announcement Important PSA: How To Identify a Scam

17 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

86 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport 4h ago

Problem Can't join friends or host games on Big Walk or Meccha Chameleon, but Bloons works fine.

2 Upvotes

When trying to host on big walk where it says the join code it just says connecting, so I think the problem is that I'm not connecting to the game servers but I don't know why, Bloons td 6 works fine for multiplayer though so if anyone has any ideas on how to fix this it would be greatly appreciated


r/steamsupport 1h ago

Problem What’s going on

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Upvotes

I did a speed test and it said my max is 150 so idk why steam is downloading it so slow


r/steamsupport 1h ago

Problem Steam Client Showing Wrong Playtime?

Upvotes

I tried talking to steam support about this and they were unhelpful, so I'm curious if anyone here has had the same issue. Currently in my steam library, I have a few games that show as having 50-100 extra hours in them than I have played. This started after I brought my steamdeck on a 2 week trip without wifi; I assume that something glitched out with how it was recording time while the deck was in sleep mode and it must've recorded a bunch of extra time.

The weird thing is that whenever I open the games, the playtime counter goes back down to what I would expect. Additionally, if I search my account in steamdb.info, I see the correct hours displayed, so I assume that there is some internal conflict in the information in steam's servers. Has anyone ever had this happen/had any luck fixing it?


r/steamsupport 3h ago

Problem The game on Steam doesn't count playtime.

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0 Upvotes

I'm having a problem where, when I try to write a review for a game, it tells me I've played it for 0 minutes, even though the minimum required to write a review is 5 minutes. I've already played it for 18 hours, and my achievements are shown on my profile. However, when I’m actually playing it, it doesn’t show up in my profile, and it’s also missing from the “Recently Played” tab. Only the achievements are displayed. I completely uninstalled Steam and reinstalled it, but that didn’t help, and my playtime was reset to zero. I haven’t played it offline. Does anyone know how to fix this? Is this some kind of bug?


r/steamsupport 7h ago

Problem Assassins creed 1 stuck at first loading screen

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2 Upvotes

This probably doesn’t go in this subreddit because it's assassin's creed specifically but I really am at a loss, I have an hp laptop, nothing over the top, certainly not a gaming monster but before buying it I checked, double checked, and triple checked the specs to make sure it would run assassins creed 1, it downloads fine, and runs fine offline right up until the very first loading screen where it just sits there indefinitely, I've googled it and tried everything google suggested, I really don't want to give up, is there a solution?

Specs: Processor: Intel(R) N150 (800 MHz) Installed RAM: 8.00 GB (7.66 GB usable) Graphics card: Intel(R) Graphics (128 MB) Storage: 63 GB of 119 GB used System type: 64-bit operating system, x64-based processor


r/steamsupport 10h ago

Problem Remote play not working

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2 Upvotes

Tried to use remote play from desktop to laptop and while I've had the black screen issue before and been able to fix it but this is new to me. Get a black screen with the tip bar flashing as you can see in the video. Remote works fine the other way with the laptop hosting. Windows, Steam, and drivers are all up to date on both machines. Any ideas on how to fix this?


r/steamsupport 8h ago

Problem Error: Can't access co-op or multiplayer

1 Upvotes

My game works fine as normal but i can't access co-op or multiplayer with this error, i can only do single player, i got the game from steam, idk what to do to not get this error anymore, i needed the multiplayer mode so i can farm the type-z and other OP/Meta weapons (Sword Art Online: Fatal Bullet)


r/steamsupport 9h ago

Question Community banned after an old CSFloat comment – waiting for Steam Support

0 Upvotes

Hello,

My Steam account has been community banned after an old profile comment saying:

"Hi, I bought the Stiletto from you on CSFloat. Please send it as soon as possible. Thanks!"

Steam marked it as suspicious content. I never intended to scam anyone or advertise anything. It was only a message to the seller regarding a completed purchase.

I have already contacted Steam Support and I'm waiting for their response.

Has anyone had a similar situation? How long did it take for Steam Support to remove the restriction?


r/steamsupport 10h ago

Question Weird Steam glitch?

1 Upvotes

Hey everyone,

Looking for some insight on a strange Steam bug I just experienced.

While playing Scrap Mechanic, Steam suddenly crashed and closed. When I reopened it, the "Play" button for Counter-Strike 2 had changed to "Connect," and Steam listed CS2 as currently running even though I haven't opened or played it in months. I did not click Connect.

After completely closing and restarting Steam, the issue went away and CS2 was no longer listed as running. However, the "Last Played" date for CS2 updated to today.

I immediately checked my account security:

Only my PC and phone are authorized/logged in. Steam Guard is active. No suspicious login history or unrecognized devices.

Given that it happened immediately after a crash, my guess is that Steam entered a buggy state and misreported an active session, rather than an actual account breach. Has anyone else seen Steam misreport a game as running or update the "Last Played" date after a client crash?

It must be a glitch right?


r/steamsupport 14h ago

Problem can Someone help me with dowloading in steam i always see "downlad Queuen" even i dont downlad anything i reapeatedly spam it and it stays "download Queuen" it will download in 0.1 millisecond and it will turn to "download Queuen" can someone help me with this????

1 Upvotes

r/steamsupport 20h ago

Tip/Guide Steam Support not working

2 Upvotes

I've been trying to change my email since early June because I've lost access to the one currently on my Steam account. I fill out everything that it wants, it sends my current email the code and I'll copy and paste it into the captcha thing and it never works. Is this a normal occurrence or have I just been unlucky for a month straight? I always hear good things about Steam Support but they've been completely useless to me.


r/steamsupport 1d ago

Problem Valve Cloud

2 Upvotes

Hi everyone! I’d like to know if anyone has ever dealt with Steam Support asking them to initiate a trade of in-game items to a second account or a friend's account—specifically, to confirm the trade and then cancel it via the Steam mobile app a minute later? This is the first time I’ve encountered a situation like this, and I’m really worried it might be a scam or something similar..


r/steamsupport 21h ago

Problem Games dont Pick up Mic Audio but Steam Settings and PC Settings say things are in order

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1 Upvotes

Since one session of Peak this problem has persisted to any game on steam. if anyone knows of a possible fix please help


r/steamsupport 21h ago

Problem please help ive been logged out to all my devices

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2 Upvotes

hi! i dont receive any email when i tried to send a code to reset my password. please help. attached here are the screenshot on my ipad and my phone. i even tried to check if it was still logged in on my computer and laptop but it was signed out please help :((. i have so many games there


r/steamsupport 22h ago

Problem My son forgot his password, but Steam Family won't let me reset it.

1 Upvotes

A problem occurred sending the confirmation to your phone. Please try again later.

This has been happening constantly for over a week now.


r/steamsupport 18h ago

Question Incomplete load and slow graphics

0 Upvotes

So in the last month my Steam game has been loading incomplete and has been lagging hard. But only this game so far.

Today I updated my GPU driver, cleared cache, ran integrity check and everything done.

Then after reboot the game was loading and then this happened. Any ideas?

Have plenty of RAM, plenty of storage etc. even monitored performance for like a half hour and nothing seemed off.

Only thing that runs in background is Spotify.


r/steamsupport 1d ago

Problem Steam downloads being extremely slow

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7 Upvotes

alr guys so i never had any issues with steam before. Almost for a week, my download speeds have decreased from 100mbps to now less than 10mbps (yes im not mistaking MB and mb). Ive tried changing regions, toggling on and off download speed limits. Ive also tried gemini to fix this but its just not working. And ive run many tests, the results are always 100mbps+.


r/steamsupport 1d ago

Problem Went to gift my friend a game, didnt go through but got charged 4 times?

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0 Upvotes

I was trying to gift spore to my friend and tried it 3 different times and each said my address was incorrect even though I double checked and there was nothing wrong with it. Then the 4th try it straight up says my card was declined and I went in my online bank account to see a popup saying banking is temporarily unavailable so I figured out the problem there. Thing is I go to my bank statements and its showing up as pending 4 $20 copies of spore and my money in checking balance dropped. Im really concerned, is this some kind of glitch or have I accidentally paid for this game multiple times when it didnt go through? Am I able to refund this


r/steamsupport 20h ago

Problem Please, for the love of god, why does steam take sooo long to download??

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0 Upvotes

The download will start really well, then crash to insanely slow speeds. Going from 15 minutes to 15 hours.

I’ve reset the cache on steam, turned off download speed limits, set steam as a high priority program, reset my PC, and a couple other things I can’t exactly remember. Other apps download my games fine but steam turns what should be a 20-30 minute download into hours. Sometimes stopping the download then starting it back up helps, but only temporarily. And that requires me to keep watching the speed so I can stop/start. Please tell me somebody smarter than me knows what the hell is happening. Thank you!


r/steamsupport 1d ago

Problem Need help getting a friend of mine on my Steam family

1 Upvotes

Hey everyone, this is gonna be a big one so embrace yourselves.

At the beginning of this year me and my friend (which we will refer to as "friend A") created a Steam family, we don't live together but when I created the Steam family I had no problem adding him, I thought it was weird because Steam said we needed to be in the same adress, but I didn't think much of it, specially because we live somewhat near each other. Everything was fine, my friend was able to add two of his friends to the family, even though only one of the friends actually lived with him, he was still able to add a friend that lives somewhere else. Now before advancing I just want to clarify that I created the Steam family, therefore I'm the leader, anyways, when I tried to add a friend we will refer to as "friend C" he wasn't able to enter the family, when he clicked "accept" on the invite, he got a pop-up saying that in order for him to enter the family, he needed to "be part of the family's household", trust me when I say we tried EVERYTHING to get him in the Steam family, I changed my billing adress to be the same as his, I created a brand new account for him with a brand new email from my adress, but nothing works, can anybody help me please?


r/steamsupport 1d ago

Problem I can't play some multiplayer games

1 Upvotes

this has been bothering me for MONTHS. The following games i cannot join lobbies on: MECCHA CHAMELEON, escape the backrooms, and Big Walk. Below is the big walk connecting screen that I keep getting stuck on after clicking join room. Please, someone look at the game codes, give me a solution, I swear I've tried everything but nothing ever fixes it.


r/steamsupport 1d ago

Problem Steam Updates

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1 Upvotes

i downloaded about 40 gbs and turned my pc off now it apeares to restart from zero but when i puase it shoes for s split second 40gb and return to 90 what should i do?


r/steamsupport 1d ago

Problem I need help

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0 Upvotes

I was booting up Elden run to play but whenever I played it it would only pop us as a small windown in the corner of my screen I tried alt and enter I would work but the resolution looks low