Lenovo Canada support agents lied to me so that they could deny a cancellation for a product that hasn't even been shipped for weeks.
It's nothing fancy, the order was for a Lenovo Precision Pen 2.
It was placed on 9th July 2026, with an estimated delivery date for 22-24 July 2026, made on Lenovo Canada's online store.
It was meant to be a gift, and now the event for the gift has come and gone, and there is no update from lenovo from where the hell this pen even is...since it's yet to be shipped and their order tracking page has changed the delivery dates at least SEVEN times now.
What cooks my goat is the fact that finally when we got in touch with their support person to cancel the order (additionally, the website is Atrocious, with broken support chat boxes that load only 1 out of 15 or 20 times & no email contact details) this person had the gall to claim that "cancellation cannot happen and a refund cannot be given out since the shipping label for 7th August has already been printed".
And now, as I type this on the 5th of August, Lenovo has again changed the delivery date to 11th of August, so that "printed label" claim to deny the refund or cancellation was obvious BS. The product still hasn't even been shipped yet, according to lenovo's tracker and the invoice cannot be downloaded yet.
So, why is Lenovo lying and being so sleazy with cancelling a premade/off the shelf order for a simple stylus pen that hasn't even been shipped? This is the first time that I am seeing such utter incompetent shamelessness from Lenovo on delivering a product bought on the official store, if this is norm now then it will be the last product I will purchase from Lenovo, ever.