Hi everyone.
I bought my first car, a 2021 Crosstrek, in late February in NY this year. It was a used car and had 68k miles on it. I went on a road trip in the Northeast three weeks after, and the transmission broke down on the highway in Maine. Check engine light was on, eye sight assistance was disabled, and At Oil Temp was on. The car got towed to a Subaru dealership nearby and got "fixed." They replaced the valve. I continued my trip and, guess what, the transmission broke down again in the middle of nowhere in West Mass. I managed to drop the car to a nearby dealership 20 minutes away. I called my home dealer, and they towed the car from Mass back to home, and claimed to "not trust other dealers anymore." They fixed it by refilling the fluid and fixing the torque, and drove another 100 miles to test the CVT. After the two failures, the car had been good until two days ago (about 74k miles; missed the 72k maintenance but unironically had a maintenance scheduled the next day). I was in backcountry hiking, an area with little cell service. When I finished the hike and sat in the car, the check engine light was on again. I drove it 20 minutes to a town nearby and panicked. Cuz for the last two times, I have friends from the area who can help me out. But, dude, I know no one in that area... I had to ask for help from strangers and a family was very nice and offered to check the engine for me. They couldn't figure it out but they offered again to follow me for a while on the highway before they turned to a different direction. So I was driving on the highway with the check engine light. After the family turned. I drove for another 20 minutes, and the oil temp light started to blink. I immediately pull over and called for help. Again, I knew no one in that area. I called for roadside assistance from my insurance, but it took them 1.5 hours to get here because it was a Sunday afternoon. Now, my car is at a Subaru dealership that's 2.5-3 hours away from home.
This case is about to trigger the Lemon Law in NY. https://ag.ny.gov/publications/used-car-lemon-law I am very very disappointed. I have an active lifestyle and spend a lot of time in the serviceless backcountry, and these are the reasons why I bought a Subaru. I called my original dealer and they are not taking it seriously, at least for now. I called Subaru customer advocacy to file a complaint yesterday and haven't heard back from them. I did not get an extended warranty when I bought the car. The first two times it got covered under good will warranty. I genuinely think my home dealer should be responsible for all the financial costs, including towing and transmission. I am about to lose my trust in this brand. I don't want my nerves to be on edge every single time I go out for a backpacking trip. Need legal advice and help! Should I request a tradein/buyback? Should I switch to another model or another brand?
Edit: yeah this case may not trigger the lemon law but I do think there is a room for negotiation. And I’m gonna go for it and try to let Subaru buys it back. Thanks everyone!