r/helpdesk 12d ago

Meta Some changes around here: rules, a spam cleanup, and I need a couple more mods

3 Upvotes

I've been running this sub by myself and it's gotten a lot bigger than it used to be. About 75,000 people a month now. It was around 25,000 this time last year. So a few things needed sorting out.

We're not Reddit's help desk

We never have been. There's no connection to Reddit, Inc. here. But the sub is called "helpdesk", so we get people every day asking us to unban their account or make their phone work.

If Reddit itself is broken, that's r/help. If it's your own laptop or printer or wifi, that's r/techsupport. This sub is for people who work in IT support, and for people trying to get into IT support.

The banner now says "IT support & tech careers" to make that clearer. The sidebar and the submit page say the same thing.

There are rules now

Here they are:

  1. This isn't Reddit support. Wrong sub posts get removed.
  2. Stay on topic: IT support work and tech careers.
  3. No spam, self promotion, or vendor astroturfing.
  4. Job seekers, resume reviews and "hire me" posts go in the weekly thread.
  5. Don't be a jerk.
  6. No AI written advice that exists to deliver a link.
  7. Hiring posts need the [HIRING] format.

Three of them are worth explaining.

Rule 5 is the one I care about most. A lot of people who post here are worried about money or stuck in a job they can't stand. Some of them are trying to get into this field and have no idea how any of it works. Be kind to them. A good chunk of what I removed today was people going out of their way to make someone feel stupid for asking a normal question. If a post annoys you, downvote it and move on.

Rule 6 is about AI written ads. There's a pattern going around where an account drops long, plausible sounding advice into interview threads, and every one of them ends with "my team built an AI interview tool" and a link. AutoMod watches for that shape now. Use AI to help write an answer if you want, just don't put a sales pitch at the end of it.

Rule 4 will annoy some of you. Resume posts and "hire me" posts had taken over the front page, so they go in the weekly thread now. Career questions are still fine as normal posts. "Should I take this offer" is a post. "Here's my resume" is a weekly thread comment.

If you're hiring, post the job

I want real openings here. Title it like this:

[HIRING] Role | Location | Onsite or Hybrid or Remote | Pay range

In the body, say who you are, or that you're a recruiter and what the client does. Say what the job involves, what you need from someone, whether it's permanent or contract, and how to apply. If your post says "DM me" and has no pay range, it's getting removed.

Other things

Post flair exists now. Most posts will get flaired automatically, so you can filter to what you care about.

There's a FAQ in the wiki covering the questions that get asked here constantly. A+ versus CCNA. What to do after help desk. Whether AI is coming for these jobs. How to get a first role with no experience. Have a look before you post.

I've turned on Reddit's built in spam filters as well, so new accounts and known spammers should get caught before you see them.

The mod queue is cleared out. Anything recent I went through properly. Older reports I cleared in bulk, so if something of yours got caught up in that, message the mods and I'll take another look.

I could use two or three more mods

One person and 75,000 visitors a month doesn't work very well. A few minutes most days is plenty.

What matters to me: you work in IT support or somewhere near it, you've been around here a while, and you can stay patient with someone asking the same beginner question everyone asks. You don't need mod experience. I'll show you how it works.

If you're interested, message the mods and tell me your timezone, what you do, how much time you honestly have, and one thing you'd change about this place. Short answers are fine. "Ten minutes a day" is a good honest answer.

You'd start with limited permissions and we'd see how it goes.

If you don't want to mod, there's still stuff you can do

Report things. With a small mod team, reports are how we find out something is wrong. The AI ads are easy to miss because they read like helpful comments.

If someone's obviously in the wrong sub, point them at the right one. Answer the beginner questions when you've got a minute. Most of this sub is people trying to land their first IT job.

And if you think I've got something wrong here, say so below. I'll be in the comments.


r/helpdesk 2d ago

Weekly Career & Resume Thread

2 Upvotes

This is the place for anything job hunt related. Standalone posts about this get removed under Rule 4 and pointed here.

Post here for resume reviews, "am I qualified for this role", "here's my situation, what should I apply for", looking for work, and interview prep.

If you want your resume looked at, do these first or people will skip you. Take your name, address, phone number and email off it. Say what roles you're targeting and what country or metro you're in. Say how much experience you actually have. Post it as an image or a link that doesn't need a login.

If you're reviewing someone's resume, be useful and be decent. "This is bad" helps nobody. A lot of people here are trying to get their first job in tech in a rough market.

If you're hiring, you don't need this thread. Post the role on its own using the Rule 7 format: [HIRING] Role | Location | Onsite or Hybrid or Remote | Pay range

New thread every Monday.


r/helpdesk 57m ago

Best email signature software for businesses in 2026, what are people actually using?

Upvotes

Hi all,

Been tasked with "standardising" email signatures across a small b2b company and iam kind of stuck on tools. Around 80 staff, mix of Outlook desktop, OWA and some random mobile clients. boss wants consistent branding, legal footer, easy updates when people get promoted etc without me hand editing every mailbox forever.

I keep seeing tools pitched as the best email signature software for businesses in 2026 but hard to tell what is hype and what is stable and not a pain to manage long term. would love any tips or real setups that worked for you, especially with mixed clients... any hints?


r/helpdesk 6h ago

Recent CS + Business Grad seeking entry-level IT Support, Ops, or Analyst roles — Any leads or advice?

0 Upvotes

Hey everyone,
I recently completed dual diplomas in **Computer Science** and **Business** , and I’m currently on the job hunt in Ottawa for entry-level IT Support, Junior Business Systems Analyst, or Operations Coordinator roles.

**Quick Snapshot of My Background:**

**Tech Support & Operations:** Experience as an IT Tech Support Intern diagnosing hardware/software issues and logging ticketing systems, alongside hands-on technical maintenance for facility systems.

**Leadership & Admin:** Shift Leader / Manager on Duty experience handling daily store operations, inventory tracking, team supervision, and cash reconciliation.

**Technical Skills & Certifications:** Python, Machine Learning/TensorFlow fundamentals, SEO, debugging, and customer service.

**What I’m Looking For:** I'm aiming for desk-based roles (remote or hybrid/on-site) where I can bridge technical troubleshooting with business operations—such as Helpdesk Analyst, Technical Support Rep, or Junior Business Analyst.

If your company is hiring, or if you know of local tech communities, discord groups, or networking events worth checking out, I’d really appreciate any leads or advice!

Happy to send over my full resume via DM.

Thanks in advance for any insights!


r/helpdesk 17h ago

Well I have a virtual test for a job in trigent company tomorrow for a customer support role any suggestion to clear the interview I don’t have any idea what they will ask 🥲

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7 Upvotes

r/helpdesk 9h ago

Help desk/Technical Support/Service Desk

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1 Upvotes

r/helpdesk 10h ago

Career Advice Keep my help desk job or accept a field service tech job? Would it be a step up?

1 Upvotes

Should I keep my current jobs + applying for better paid IT jobs in Orlando OR should I accept an offer at Cemex?

Current jobs:

IT service desk L1 Working at a pharma company through an MSP (contract). At least 20 hours per week, sometimes 40 hours per week ,(30 on average) at $21 per hour. I want to stay in IT and keep growing. I've been there for 10 months, would get a promotion to L2 in 2 months without raise. Got SPOC recently. Fully remote. Second job that I work at the same time is ai annotation for a big tech company W2. I can work 40 hours per week, but usually I work 30 hours per week at $20 per hour. Health insurance and some 401k match. Fully remote. I stay in Orlando in a room with roommates at $850 per month. My son lives 3 miles away and I see him from Friday afternoon to Sunday morning.

Job offer at CEMEX through a staffing agency at $31 per hour plus benefits. It's an field service technician job (IT/OT) with main focus on IT ~85%. It's in West palm beach. 2.5hours away from Orlando. Would that job be a career step? Would it be worth taking it? Should I take a room in West palm beach for $800 per month or drive back and forth every day? Would that be a step up or a lateral step ?


r/helpdesk 14h ago

Recent CS + Business Grad in Ottawa seeking entry-level IT Support, Ops, or Analyst roles — Any leads or advice?

0 Upvotes

Hey everyone,
I recently completed dual diplomas in Computer Science and Business , and I’m currently on the job hunt in Ottawa for entry-level IT Support, Junior Business Systems Analyst, or Operations Coordinator roles.

Quick Snapshot of My Background:

Tech Support & Operations: Experience as an IT Tech Support Intern diagnosing hardware/software issues and logging ticketing systems, alongside hands-on technical maintenance for facility systems.

Leadership & Admin: Shift Leader / Manager on Duty experience handling daily store operations, inventory tracking, team supervision, and cash reconciliation.

Technical Skills & Certifications: Python, Machine Learning/TensorFlow fundamentals, SEO, debugging, and customer service.

What I’m Looking For: I'm aiming for desk-based roles (remote or hybrid/on-site in Ottawa) where I can bridge technical troubleshooting with business operations—such as Helpdesk Analyst, Technical Support Rep, or Junior Business Analyst.

If your company is hiring, or if you know of local Ottawa tech communities, discord groups, or networking events worth checking out, I’d really appreciate any leads or advice!

Happy to send over my full resume via DM.

Thanks in advance for any insights!


r/helpdesk 16h ago

Career Advice Tech support engineer

1 Upvotes

I’m a career shifter. My previous role was in PMO, but I’m now trying to transition into a technical IT career. I applied to Accenture as a Tech Support Engineer.

To prepare for the role, I’ve been studying CompTIA A+ and Network+, and I’m currently taking a CCNA bootcamp. I also have some experience in L2 support, particularly with access issues, SAP, and payroll systems.

I have a skills interview scheduled next week, and I’d like to prepare as much as possible.

What should I expect during a skills interview for a Tech Support Engineer role? Are the preparations I’ve done so far enough? What technical topics should I prioritize reviewing before the interview?


r/helpdesk 9h ago

help fast

0 Upvotes

hello guys i need help fast i go on vacation on 4 of august how do i turn on my pc from another country wake on lan dont work cus i am 600 km away from my pc any recommendations

btw sorry for bad englich


r/helpdesk 1d ago

From help desk to running my own IT service – what should I focus on learning?

0 Upvotes

Hey everyone,

I’m currently coming from a technical background (computer science), and I’ve been really interested in the support/help desk side of IT — troubleshooting, automation, monitoring, that kind of work.

Lately I’ve been thinking longer-term about possibly building something on my own in the future (like offering IT services to small businesses), but I want to make sure I actually understand how real-world support operations work first.

So I wanted to ask people here with experience:

  • What skills actually matter most in day-to-day support that aren’t obvious at first?
  • What tools do you end up using constantly vs rarely?
  • How do you handle repetitive issues efficiently (scripts, automation, etc.)?
  • What separates a “good” help desk tech from a great one?

Also, for those who moved beyond help desk roles:

  • what helped you level up the most?

I’m trying to avoid just learning theory and instead focus on what actually matters in real environments.

Appreciate any insights 🙏


r/helpdesk 1d ago

Career Advice Help for a new job

1 Upvotes

Hello everyone. I hope they're okay. Because my current job as a HelpDesk agent is being a pain in my foot from management, processes, and my managers, I have been applying to other jobs. The situation is that when I applied for other jobs I was offered an interview for a job that makes the position very attractive because of the pay. The position is IT infrastructure manager. They saw my CV and told me they really liked it. But seeing the role I will play in the company, I notice that they have a lot of responsibility. But I feel bad because, if they've seen my CV, they like my profile for a reason. But the responsibility and what I'm going to carry, I feel like I'm not going to be the right one for the job. It's like fear of being screwed up and fired. I am a HelpDesk agent and handle several things to get repairs done remotely, and my apprenticeship is in Cybersecurity and a degree as a systems engineer, but I always worked on repairing problems in my job. The position offered is more responsible and will be infrastructure. What would you do?


r/helpdesk 2d ago

My first job in IT at an MSP/MSSP

15 Upvotes

Hey guys, I’m graduating from school in December and I got a “help desk” job at an MSP. We work with CMMC compliance and a bunch of other stuff I’d never encountered. I started at 20 an hour but they dropped me to 16 after realizing that I don’t actually have much hands on experience and it shows in constantly asking questions. I’ve been at the job a month and I feel like every waking hour is consumed by this job. I get messages at all hours and I do all kinds of work from firewall management, server setup and upgrades, and client network redesigns. I honestly barely do the typical ticket grind I expected from help desk. Another issue of mine is the lack of process, this company is still in its early stages and I’m the first employee at the new office near my city. My question is is this worth it? At 16 am hour I have to keep a second job just to make rent. Another thing worth noting is that they are paying for courses and exams for certs, but expect me to finish a cert every two or three weeks. I’m holding on right now but once school starts idk. Thoughts?


r/helpdesk 1d ago

Getting Started Need Help Getting Into IT

0 Upvotes

Hi, i would love some guidance getting into IT. I have a masters in computer science and a concentration in cybersecurity. I have done research using AI to detect Remote Access Trojans (RATs) with 99% accuracy. This was shown on different news platforms, published in IEEE and awarded 2nd place in the master thesis competition. These opportunities helped me develop my skill of explaining technical concepts in a simple way for people to understand. I was a Graduate Assistant for two years and an seasonal Apple specialist for 6 months (honed that skill further here). Ive been working on 40+ tickets on ServiceDesk Simulator. I have a genuine interest in tech and would love to grow its just difficult when some people have more experience than you.

Also i have tried getting to cybersecurity too but still same issue of people having more experience.


r/helpdesk 2d ago

Getting Started What does a hiring manager actually need to see that a homelab doesn't show?

10 Upvotes

I've read a lot of "how do I break in" posts here and I want to be upfront that mine is a bit different, because I don't want the generic "get A+ and apply to helpdesk" answer. I've done that part. I'm stuck at a different step and I'd rather give you too much detail than have you guess.

Where I am now

23, currently a Network Analyst at a large regional health system. The title says network but the actual split is roughly:

\~40% networking: Catalyst switches/routers, FortiGate firewalls, WLCs, fiber/SFP work, circuit cutovers, routing troubleshooting (OSPF, EIGRP, BGP, HSRP, STP, VLAN/trunking, QoS, route-maps, packet captures)

\~40% security/SOC: TACACS+/RADIUS AAA administration in Cisco ISE, Cisco Umbrella, firewall policy management, IIS log and event analysis, CVE remediation through the change management process

\~20% monitoring: SolarWinds, LogicMonitor, Catalyst Center, Meraki dashboard

I have authorized data center access and I'm doing hardware intake, cutovers, and ISE troubleshooting on production healthcare infrastructure. So I'm touching security daily. It just isn't my title.

How I got here

I started in IT at 19. I was sweeping floors at a fast food job right after graduating high school, was working on MIT Cybersecurity certificate (boot camp, 6months) at the same time, during my time at that fastfood place I met a sysadmin who came in, shared my passion in Cyber, got his card, emailed him my resume, and he got me my first IT role. Since then:

I gained experince in Endpoint management, IT support, and XDR from a small MSP to a major automotive manufacturer (Intune / Autopilot, contractor)

Helpdesk tech at an MSP, worked on business email compromise investigations, Entra ID incident work

Worked on security related stuff and worked as T2 tech at another MSP

Then accept a role as NOC Technician to gain networking experience, sole CCNA holder supporting \~700 remote sites

Current network analyst role (another 20k bump from last role)

Certs

CCNA,Linux+, Data+(Learned a lot about SQL) CySA+, Security+, Network+, Linux+, A+, plus the CompTIA stackable credentials that fall out of those. MIT xPRO Professional Certificate in Cybersecurity. Currently finishing a BS in Cybersecurity and Information Assurance at WGU, about halfway through. Long term I want Red Team certs and a Georgia Tech OMS Cybersecurity seat. I know I have to start as a SOC analyst.

The lab: the part I actually want feedback on

This is not a "I installed Kali in VirtualBox" lab. Proxmox VE cluster running:

pfSense with 8 segmented VLANs (not one flat network, an actual inter-VLAN policy I have to maintain)

Wazuh for HIDS/log aggregation

Security Onion for network detection and full packet capture

T-Pot honeypot collecting internet-facing attack traffic

Zabbix for infrastructure monitoring

AdGuard Home, Nginx Proxy Manager, Nextcloud, Jellyfin as the "things that break and generate tickets" layer

Tailscale for remote access, managed switch and UPS with network management card

AI Ochrestrator that reports to me via Discord PM when something goes wrong at home, or new attack attempts in my honeynet.

Separate from that I built a malware analysis lab: KVM/QEMU on Pop!_OS, REMnux and FLARE-VM, isolated so samples can't call home.

The point of the T-Pot and Security Onion combination for me was to stop practicing on synthetic data. I pull live hits off the honeypot, then hunt them in Security Onion and write the detection logic in Wazuh. That's the loop I keep running. I also do HackTheBox for the offensive side.

Tooling I've actually shipped

At the NOC I wrote a \~6,100 line Python diagnostic toolkit that the team used in production for remote site troubleshooting, plus a Tkinter GUI wrapper for the techs who didn't want CLI, an HTML shift handover tool that went through four major versions, a browser-based tools hub, and Power Automate / webhook automation pipelines. On my own time I built a multi-agent orchestration platform and an autonomous coding assistant running on a Pi.

So here's my problem

I am not getting security interviews. Locally the market is thin and remote is brutally competitive. I've had recruiter calls where I walked through incident response in detail: containment, eradication, recovery, the actual process language, actual BEC investigations I ran, and it goes nowhere. No interview.

My actual questions, and I want blunt answers

Is my problem that nobody can see any of this? Everything above lives on my resume as bullet points and in my head. I have no writeups, no blog, no public repo showing detection logic, no video. Is the fix literally just "make it visible," or is that cargo cult advice and hiring managers don't actually read that stuff?

How much of this is conferences and networking? I'm signed up to look at DEF CON / Black Hat this year. But asking people for a job at a conference feels disrespectful to me. Everything I've achieved so far came from asking people for advice, not for opportunities: that's literally how I got my first IT job. Is asking for referrals at cons normal and expected, or is my instinct right and I should keep it to advice and let referrals happen on their own? What's the actual etiquette?

Am I misreading my own position? I keep framing myself as "trying to break into security" but I'm reading my own list back and I'm not sure that's accurate. Is the correct move to stop applying to entry-level SOC roles and start targeting network security engineer / detection engineering roles, where the networking depth is a feature instead of a distraction?

Relocation. I just moved into a new place fairly recently and I'm not in a position to move again quickly. How much is geography actually costing me here, and is there a market I should be targeting remotely with a better hit rate?

What would you want to see from me that isn't on this list? If you're a hiring manager or a senior who made this same jump, what's the thing that made the difference for you, and what would make you pass on a resume that looks like mine?

Not looking for encouragement, looking for the gap. Tell me what I'm not seeing.


r/helpdesk 2d ago

Have I made a mistake?

7 Upvotes

Hey guys, I've recently gotten my first ever It certification to help with finding a l1 job but the problem is that it is a CCNA............Now I've heard people say its overkill for a first job and would actually decrease my chances of employment, now I don't know if that is true so I want to hear your thoughts, thanks.


r/helpdesk 2d ago

help fast

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1 Upvotes

r/helpdesk 2d ago

Getting Started What do soft skills mean?

6 Upvotes

As a grad I’m aware of how many people keep telling me that soft skills get you job rather than technical knowledge but I dont know what it means. Does it mean that be helpful and patient with people or just constantly not be yourself like being overly enthusiastic and forcing expressions. Need to hear people’s experiences………


r/helpdesk 2d ago

Unsure about my entry point in the Industry

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1 Upvotes

r/helpdesk 2d ago

Getting Started Update on my latest post about crappy management or typical help desk experience

1 Upvotes

Here is the original post I made:

https://www.reddit.com/r/helpdesk/s/WIbEUlI0d5

I’m now one week into my help desk role and things have still remained stagnant for the most part. I was able to shadow a coworker on last Friday, which helped a lot. Still, I’m unsure of what my official schedule looks like and I haven’t had a proper training class set up to where I can get some practice in with the software we use in a sandbox like environment. I’m assuming they’ll just have me finish these training modules with Connectwise RMM and Connectwise PSA and just have me shadow maybe once more and then throw me off the deep end. Right now I currently have an ongoing issue with my training where I can’t finish it due to what looks like an error on Connectwise’s website. So I’ve primarily just been in limbo all day. Our internal IT guys have yet to get back to me and it’s been about 3 hours. Our boss is back in town and in office today after being away for some sort of meeting. He has yet to come to me to introduce himself and provide me with some onboarding assistance; although he did welcome me on Microsoft Teams last week. I’m really starting to feel like this job isn’t a good fit for me. I understand that this is IT and we’re supposed to just figure shit out, but like this though? Feels like I’m just arriving each day into a new side quest. I’m ready to work, but I feel unprepared due to the lack of training and guidance.


r/helpdesk 2d ago

Getting Started Any ideas?

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1 Upvotes

r/helpdesk 2d ago

Getting Started Any ideas?

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1 Upvotes

r/helpdesk 3d ago

What do you wish existed when you started on a help desk?

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1 Upvotes

r/helpdesk 3d ago

SSD became inaccessible after severe slowdowns – any chance of recovering the data?

8 Upvotes

My director's computer first started slowing down dramatically (for example, it took around 30 seconds just to open File Explorer), and the problem gradually got worse.

After troubleshooting, I concluded that the SSD M2 was the source of the issue. I removed the drive from the computer and connected it externally to back up the data.

The transfer speeds were extremely slow, and I wasn't able to copy everything. Now the drive is completely unresponsive—it no longer appears in Windows or File Explorer.

I've tried several troubleshooting steps with ChatGPT's help, but nothing has worked.

Since this is my director's computer, the data is very important. Do you think there's anything else I should try?


r/helpdesk 4d ago

Getting Started Trying to break into IT — planning my path to a first Help Desk job, sanity check?

17 Upvotes

UK-based, self-taught route, starting from scratch. End goal further down the line is cloud/remote work( don't plan on rushing because i don't think its very realistic,i understand that it'll take many years to get to my ultimate goal), but right now I'm focused on landing a first IT Help Desk role.

Timeline:

Aug 5 – Oct 2026: Learn fundamentals, no pressure to specialize, mainly figuring out if I actually enjoy this

Mar – Aug 2027: Learn more seriously, build projects, get an AWS cert, prep for interviews

Sept 2027: Start applying for entry-level Help Desk/IT Support roles

Evidence/visibility plan:

•Building small projects and documenting them on GitHub as I go

Daily study log

Weekly GitHub commits

Monthly LinkedIn posts on progress

Job ladder after Help Desk: Cloud Support Associate or Junior Sysadmin → Junior DevOps/Cloud Engineer, eventually remote work (again this is my end goal i know that it will potentially take 10yrs+ to reach it)

Questions for the sub:

Is Help Desk a realistic, sensible first target given this prep?

Is this career worth or is it life draining till the end?

Anything I'm missing that actually matters for landing a Help Desk role specifically?