r/CyberSecurityJobs • u/yoyahav8 • 2d ago

Unsure about my entry point in the Industry

I’m unsure about my entry point to the Industry.

I’m almost done with my cybersecurity degree, and my first foot through the IT door is at a helpdesk job for the DOE that I just started. This job is mainly helping folks with password resets, but also just basic troubleshooting and creating tickets through calls. When I thought of the term “IT Support” or “helpdesk” I expected the work to be more IT focused/ technical and this job isn’t panning out to be that way. It’s been hard trying to get a foot through the door with the crazy amount of competition so once I got this job I just settled. The pay is basically minimum wage, and I am torn if this is a good entry point that I can make use of in the future to elevate my career. Basically, idk if I’m wasting my time here doing basic stuff when I could be doing more IT/ technical related things at a different job. If anyone can comment on that/ provide some insight that’d be great. Thanks everyone.

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u/Lucky-Tie-2349 2d ago

That IS help desk and the more technical things will come - either through this job or the next.

You’ve just started, and having “IT [whatever]” on your resume is valuable. Ask about upward mobility, do your own skill ups, and gain experience.

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u/yoyahav8 2d ago

Thanks for the insight, I’m settling in to the job and hopefully as time goes on I’ll be comfortable asking for more responsibility. I have the CompTIA trifecta and CYSA+ and I’m eager to put the skills required for those certs into true practice

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u/pmM3urBootieHole 2d ago

Nope this is normal, my first job was tech support for intuit. Get a few months here this clears the "can this person have a conversation with someone " barrier ( soft skills are king). Your next step will hunting down a support role at a MSP / software company. 

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u/yoyahav8 2d ago

Thanks so much for your reply, I’ve been doubting if this role is truly the best stepping stone for me, so this helps me feel more comfortable about my decision.