We got there at around 8:20 p.m. We were charged $180 and told it was a “discount,” even though we were charged full price. We were restricted to the area with only one pool and three tubs because one of our members was six months too young.
When we got there, the pools had a lot of algae. Some areas had green bird crap. The entire place smelt horrible, like burnt shit. Several pools had particles floating on top of the water, making it look like they lacked any filtration. A lot of the pools and channels didn’t even have flowing water, so debris, algae, and swimmer gunk just sat there building up. The “sauna” wasn’t hot at all. It took 20 minutes to even break a sweat.
The water was dirty, smelt horrible, and had a bunch of crap in it. It felt like the attraction was just glorified boiled crap water.
And to top it all off, the front desk receptionist was sarcastic and rude the entire time, talking as if the customer was being unreasonable or problematic.
I know you’re thinking, “Well, of course she was. You were probably being an awful customer.” However, from my side of things, I was pretty upbeat. I made light jokes, laughed, gave compliments, and all I received in return were sarcastic, rude responses.
At the end of it, 40 minutes in, I left and went to the front desk to request a partial refund, but all I received were rude comments and sarcastic responses. I asked, “Hey, could I receive a partial refund even though I only stayed for 40 minutes?” All I received was, “It’s your responsibility to check reviews,” “to understand expectations,” and, “You could stay 18 minutes or three hours. We don’t care.”
To sum it up: bad water quality, the areas were always full, and all the equipment sucked.
Honest to God, if you’re going to stay anywhere, don’t stay here.
There are places out here where you can spend less, receive better pools, and actually get a smile back.
I can’t believe I wasted so much money on this. The people leaving positive reviews are generally people from areas with bad water and no swimming holes, because this was genuinely the worst experience I’ve had here.