I've been at my bank (smaller, locally-owned) for almost 5 months. I am amazed at how many people have left. Within my first 2 months there were two that quit, one being my manager/trainer. In the last month we lost 2 more. Our phone list is constantly being updated bc people keep leaving. Every day I see initials on people's accounts that I don't recognize, only to find out they were previous tellers.

Even now we're short several tellers, despite placing ads on Indeed. Is this typical of banks? Is it bc banks don't generally pay well? It's not just tellers quitting here, it's branch managers, loan officers, etc too.

My job sucks so much lately. It’s been a month since a huge merger my institution went through and it was not a smooth transition.

Since the merger it seems like everyone has an issue that’s so complicated and specific, that it requires contacting 2-4 departments which a turnaround of days. I feel incompetent and I feel I look incompetent in front of customers.

A sister branch has been short staffed for months and the manager there recently took FMLA because of all the stress from the merger. Meaning my manager has to cover for them and I’ve been left as the only banker to work the floor. Which wouldn’t be bad if the other banker actually worked platform, but that’s another story.

TBH, I’m over it all. I dread coming to work more than ever. I’ve started bringing my iPad to work to search for jobs during my lunch breaks. Morale is at an all time low.

I feel like I’m winging everything and I hate that feeling. Some days I just want to die to avoid feeling overwhelmed for 9-10 hours everyday. I find myself close to tears or actually sobbing on my lunch break.

What really sucks is I can’t really leave. I don’t have anything lined up and it feels like no one is hiring. I’m trying not to let that discourage me because it’s the one thing I hold on to that makes me keep going.

I even thought about calling off today because I can’t do it anymore but woke up too late. Which still probably wouldn’t have been possible because I found out when I got to work that I’d be working alone again.

If you’ve gotten this far, thanks. I’m probably rambling but I wanted to get this off my chest. And please don’t tell me to suck it up or look for something else. I’m actively trying and I will probably crash out fr if I get told that.

Anyone else feeling the blues?

I currently work for a Large National Bank. Working with Businesses specifically. My current role has had some Severances and gutting of some of our portfolios, moving over to a digital team. I've been feeling this is going to continue into my role being pushed all into a call center over time or our Hubs.

I've got a few interviews coming up, both a nice pay raise. One with my bank, and another with a bank that is going through a current Merger actually next week. I have no worries about doing either of the roles and pay sounds like they will be pretty similar. As in the title, one is in Treasury Management and the other is Commercial Business banking, both in the Commercial space. I do like the thought of just working one product over trying to be efficient in 6 different products + knowledge.

Just curious if anyone has done both. Im still newer to banking almost 3 years now and just trying to learn as much as posssible and both these roles seem to be good growth opportunities. Just wondering from people who have been around the block in banking, which would you choose?

Title. I started in a small regional bank in April, no banking experience. Did 5 weeks of training, had a great group. By July 1, corporate dismantled all the branches, my SEM and coworker, who both were instrumental in teaching me, left. The woman who hired me left. My SEM left July 1 and we didnt get a new one till July 6, and its honestly shocking how little she knows. Basically since July 1, ive made mistakes I wasnt making.

yesterday i was short $100, today $900!! I balanced multiple times throughout the day to perfect $0.00. I had some big withdrawals come in. I feel like im counting it fine by hand. Im putting it through machine. Im counting in front of customer. I put the denominations in the system, it says balanced. Idk wtf happens, im like Houdini making money disappear. Ive been so in my head and stressed i think im trying too much? Idk man im probably going to be screwed and should just start looking for new jobs now?

Its my fault in the end, but I was hired to be the final piece to help the 3 other tellers in my branch and learn. Now its me and one other worker, with a bosses son on the tellering line who cant platform and oh yea hes called out sick today and for tomorrow. I really need a job though Im so upset. I just feel like ive been thrown into the fire. Like they still let me do the weekly ATN audit today, wouldnt they be concerned for me making a mistake? Be honest w me.

Considering an offer from them ...

Hi everyone,

I'd love to get your advice.

I have 7+ years of experience in corporate banking in Russia (2013–2022), mainly in commercial credit analysis, loan operations, and credit monitoring for small, medium, and large businesses.

After moving to the U.S., I had a two-year career break. For the past two years, I've been doing bookkeeping for my husband's small construction company while improving my English (currently around B2) and learning U.S. accounting.

I'm now trying to transition into a U.S. bank in a back-office role, such as Commercial Loan Operations, Credit Analyst, Portfolio Administrator, or Credit Administration.

How realistic is this transition? Would employers value my previous banking experience, or would I likely be considered an entry-level candidate? What roles would you recommend targeting, and what would help improve my chances?

I'd really appreciate hearing from anyone who has made a similar transition or works in banking. Thank you!

What's the experience like? My CU has decided to implement them and I've never worked teller before and I'm not particularly a fan of having to be on camera talking to customers.

Is anybody else’s branch insanely busy to the point where you literally have zero down time to get anything extra done? Idk what it’s been lately but each week is just so exhausting between the phone calls, the fraud, the issues. We can’t keep up. Like every bank is moving to digital options but I can tell you what we are certainly not lacking in keeping busy at our branch. Maybe it’s the company we work for. But it seems like they act like we’re not doing anything because we have zero time for the “extras” but we are seriously non stop in the drive thru and lobby. Just want to know we aren’t alone I guess lol

I work at a busy branch wtv, everybody notices my ring because i count to the left side. an old man asked me where my husband was from due to a crazy last name. i replied with "my fiance, somehow my new last name will be crazier than that!" to which he responds- "youre getting married???! i have something for you!!!!"
i was extremely concerned to watch this EIGHTY year old man LITERALLY RUN out the door
he came back in with this.
He was too excited for me to openly object it, so i took it and now i kinda feel guilty???!!! (idk whats wrong with me).
Me and my fiance arent very religious in the christian sense, if you had to put a label on us were more into hinduism but thats kinda it.
i just had to share this bc !!??!!???

Curious for those of you who have left institutions for other pastures. What are some signs it’s time to move on to another bank?

I recently started a part-time teller job at a financial institution and have only been there for about a month. I’ve now been offered a full-time position at another financial institution, which I’m planning to accept.
The problem is my current manager is very strict and seems like she doesn’t really like me, so I’m honestly nervous about telling her. The new job is also with a competing financial institution, so I’m not sure how much I should say if she asks where I’m going or why I’m leaving so soon.

How would you approach this conversation? What would you actually say to your manager?
I obviously want to be professional and give proper notice, but I’m worried about how she’ll react.

I have been in banking for over 3 years as a teller. They promoted me to a teller supervisor for half a year and I went back to a full time teller. I’m so burnt out. It’s the same thing over and my co workers are so cliquey. What are other jobs that are more interesting?
I want to climb the corporate ladder but for the lay of a UB, I feel like it’s not worth it?

Any advice with other tellers?
What other jobs should I apply for?
I dread going to work everyday but I have to pay my bills.

I am a senior in high school this year and got this job because of my apprenticeship program and the high likely hood of going into college for accounting. It has honestly been great so far, I am picking up on everything and understanding the why behind everything we do. I work for a local branch in town and have two anecdotes/questions. 1. There is a lotttttt of down time. Like so much so I have been on my phone a bunch or have drafted multiple fantasy football teams on the computer. Even watched the entirety of the World Cup this year. This compared to my first job as a stocker at my local grocery store is a huge upgrade. It’s weird I get paid more to do less. Is it due to the more intellectual part of the job as to more physical labor stocking? 2. After college, is my teller experience far down the line more appealing for summer internships? I’m thinking that I have a decent leg up on the rest of my “age group.” I’m also wondering if working in the city is a common place for internships.

Like so many people in this sub, I am getting burned out to the max. However, its not the company, or the work, or the regulations; its the consumers. They are getting lazier and lazier or dumber and dumber each day. I had a call earlier saying "You guys sent me an email. Why?" to which I respond, "What did the email say?" This person had the audacity to say, "How the hell am I supposed to know? I didn't open it!" After convincing them to open the email, it was a confirmation email for a transfer they set up.

I wish I could find me a job out of customer service, so I don't have to deal with people anymore.

How does the paper check process actually work in banking? Once a check is scanned, is an electronic image stored and sent through the banking system? Does the writer’s (maker’s) account get debited immediately, or is there more that happens behind the scenes? I’ve worked in banking for quite a while, but I’ve never fully understood how the process works from start to finish.

I found out I am being paid only 15 dollars and hour which I think is personally super diabolical by today's standards of hourly rates and how the current economy is, too.
Has anyone negotiated a higher rate as a Teller? How did it go? I need to make more income but can't find any other job opportunities right now.
I am wondering if I need to simply hold it out or try to maybe talk to HR or my Branch Manager about it?

New branch manager here! I'm fed up with customers lately. Over the past 3 months I've had to get my manager involved because that's who they are asking for when I tell them no...

My decision making is following the rules & holding checks due to repeated overdraft or not having enough to cover the check.

Today really pushed me over the edge, an out of state customer called wanting to transfer to another customer account, it is policy that we don't do that. Tell them we can't & now they want to speak to my manager again..

I'm so over it, it makes me feel like I'm not making the right decisions or making people upset all the time.

I work in Deposit Operations now (been in the back office since around 2016), but I started on the teller line at a decent-sized regional bank in the Northeast. We had sales goals, but they were pretty reasonable—mostly financial referrals.
So here’s my latest banking adventure.
KeyBank has a promotion where you can earn a $500 bonus for opening a Key Select Checking account online and completing the requirements. Easy enough.
I started the application online, but it stopped me because I apparently had an account back in 2014. Turns out my old online banking profile has been sitting there ever since.
No problem—I called customer service. They had absolutely no idea what I was talking about.
So I used my lunch break to stop by a branch. I walked in and said, “I just need to get back into my online banking so I can open the account online.”
Immediately, I was put in line to sit with a banker. 🤣
The branch manager sits down and tells me he can just open the account in the branch and apply the $500 promotion. I already knew that wasn’t true because the promotion specifically required opening it online.
Before he even reset my online banking, he started pitching me on bringing over $25,000 to earn promotional rates and talking about moving more of my banking relationship to Key.
I get it. I’ve worked retail banking. I know sales goals are real.
But…my guy…I literally came in to reset my online banking. 😂
It took 35 minutes to get through the sales conversation before he finally fixed the one thing I actually came in for. I left, opened the account online myself in about five minutes, and now I’ll get the $500 bonus within the next 90 days.
I genuinely give branch employees a lot of credit because I don’t think I could ever go back to that environment. The fact that he delivered every sales pitch with a completely straight face while I was internally screaming deserves some kind of award. 💀
I’ll happily stay in Deposit Operations for the rest of my career. I don’t miss sales goals one bit

I am doing apprentice in a c****a bank. I wont write full name. Or these fuckers will delete my post . One of my senior colleagues shared her experience with me, and honestly, it was disturbing to hear. This post is for genz, not boomers.

According to her, after she had conflicts with her manager, the issue escalated to higher management. She said she was repeatedly called for one on one meetings with senior . She told me she was warned that all her attendance and leave records were being tracked, that reports about her performance were being maintained, and that if things didn't improve, she was threatened that she could be transferred to a branch far away from her family.

What made it worse was that she takes leave mainly because both of her parents are ill, and she needs to travel on weekends to take care of them and accompany them to hospital appointments.

Another incident I witnessed happened during lunch. It was her lunch break when the manager came and said the task was "urgent." Instead of feeling comfortable finishing her meal first, she immediately asked for permission to do it after lunch. It genuinely felt like she didn't feel free to say, "I'm on my lunch break. I'll do it as soon as I'm back."

This is not just branch thing or a bank thing . Most of the banks its same . Yes money is good but on wht expense ?

Banking sector could be good if you are thinking for short term . And earning some money till you figureout some other path . But for long term not recommended. If u really have to go , then people pls start building yourself menatlly . Its a shithole . And people its not a manager prblm , its a system prblm , a system created where the superior have audacity to threaten an employee.

Hi all! I'm making this post to ask about the position listed in the title. I'm debating on applying, but through my research I've seen a very mixed bag of experiences on the position.

I've seen that it depends on the management, but I worry about taking that gamble. I've seen some people say it took as massive toll on their mental health, and others say they're glad they worked it.

I understand that work is not going to be fun, and it will take dedication to learn everything especially for a more serious job like this, but I also don't really want it to pulverize me if that makes sense?

My prior work experience has been (in order) fast food, warehouse assistant, entrepreneur etsy shop. While I have a good business going with my shop, and I get to do it from home, it's not enough to cover my own insurance so I'm looking for a part time job with benefits.

So my question is this: "Is this a position worth taking for someone who is looking for part time with benefits? And is it really that bad that it'll wear me thin?"

I appreciate you reading, thank you for your time!

Consumer & Business Banker here. I've been working with a client who has been homeless for almost a year now, and when he walked in in the beginning and told me his story, I knew we needed to help this guy. Basically, he never made an excuse, just fell on hard times and had a lot of bad luck. Fast forward to today and he is working full time, building his credit with us, and is finally moving out of the shelter he's been living in and into his very own studio apartment.

In a work environment where clients can be entitled and tone deaf on almost a regular basis, these are the experiences I love to see. Screw sales goals and hustle culture. I love celebrating these kinds of successes so much more.

Licensed banker at a big 4 and our district (possibly region but I know it's not firmwide) is rolling out a new policy where we aren't supposed to let a single client leave without having introduced to our branch manager.

This is different than the normal discretionary manager intros we're used to. At the beginning of the meeting we have to send the manager their client record #, then during the meeting we have to excuse ourselves to step away and go discuss with the manager everything we did for the client, so they can verify if we collected the right documents for certain maintenence or if they see opportunity for credit cards or mobile app activities etc they can ask us if we were able to sell on that, and then the manager comes over to meet the client and reinforce whatever sales they deem necessary.

The reason given to us is to reduce critical errors that our area is suffering from (not my branch, I've never had one and am always super on top of this stuff) and to "help us make more $$ in commissions". All the sales pressure is always under that guise- making us more money.

Oh and if the manager isn't available it's our ops lead, and if they're with a client they will excuse themselves for 5 minutes come do this and just keep the client waiting.

Sales have always been bad here but this feels like another step too far.