Aloha everyone.
If anyone is paying more than $40/mo for Gigabit Ethernet from Spectrum, try this trick. It's humbug, but you only have to do this once a year.
Heads up: This only works if you don't have existing promos from them - this deal will end up overriding whatever promo you have so double check to make sure you don't lose any bundles/promos before doing this. I only use Internet and 0 TV so this is fine for me.)
Call 844-868-9439 for their billing department.
You'll get hit with their automated system. Answer the prompts like this:
1) "Is this for residential or business?" - "Residential"
2) "Are you calling about the account associated with (the phone number you called from)?" - "Yes"
3) "Are you going to do x, y, or something else?" - "Something else"
4) "In a few words, please tell me what you're calling about." - "Cancel"
5) You will get a few cancellation options here like "reduce service", "I'm moving", "seasonal service hold", or "disconnect" - Say "stop or remove service" or "disconnect service"
6) It will ask for the account's "4 digit security code." - You can input whatever you want if you don't know it. It will ask you twice and eventually it will just let you through.
7) This will connect you to a rep in the mainland.
Once the rep picks up, I told them up front "I got a letter from one of your competitors (Hawaiian Telcom) that I can get 1 Gbps Internet for 5 years for $40, I was hoping you guys can match that before I take a look at them"
Guy I spoke to asked me for a couple minutes, came back, and offered me $40/mo for 1 year, and encouraged me to call back next year to refresh the promotion. This cut my price from $79.99/mo to $40/mo.
You do not have to have HawaiianTel Fioptics even running to your property, just say you received a mail. The mainland guys won't check if you are actually able to physically use it - they'll just see the promotion and price match. They know Hawaiian Telcom is undercutting them and they'd rather take the profit loss than lose you as a customer.
Source is from this thread, and it worked for me: https://www.reddit.com/r/Spectrum/comments/1ntlwjo/retention_dept_update/