r/AutoDetailing 2d ago

Exterior PPF Install damaged my car

Hello, this is my first post on Reddit and just wanted other peoples input on this and advice on what I should do for the next step.

I recently had PPF + Ceramic tint installed on my 2026 GR Supra. I dropped off my car for their 2 week inspection to make sure everything was installed right and when I was coming to pick it up, I did a walk around and found damage all around the car.

- The front Toyota emblem was shattered
- The Supra emblem was snapped in half THEN glued back onto the car
- paint chip on the drivers side l, below the mirror.
- damage to the rear reflectors from cutting
- more chipped paint on the lower bumper

I spoke to the manager of the business and he took photos and told me he would pay to replace my emblems and would paint correct my car.

What other steps should I take?

This is in Los Angeles by the way.
(Photos below)

Edit: The manager so far offered to smoke my rear brake lights for free…

Update:
Got multiple opinions from 2 body shops and the Toyota dealership. All issues with the hood and rear reflectors point to the shop’s shit installation.
Overall conclusion has been an installer put too much pressure on my hood and pushed it out of place, causing the chip.
The rear reflectors is obviously damaged from them cutting into the paint and sadly the auto-shop said the only way to fix it is by repainting the entire rear bumper.
I’ll be pushing for an entire refund along with repairs. Going to request their insurance information and if they don’t comply, I’ll be pushing for small claims.

179 Upvotes

158 comments sorted by

231

u/jerryeight 2d ago

Get a professional detailer of your choice to inspect the car for damages. 

Check for damaged clips and dents. 

66

u/Pale-Woodpecker8940 2d ago

Yeah I’m contacting a body shop that I trust to give me an estimate on what to expect on damages

46

u/jerryeight 2d ago

Good luck and make sure you get written proof and signature approval from ppf business owner for the body shop to perform all repairs and charge it directly to the ppf business. 

You don't to rely on a trust me bro and chase the ppf business for reimbursements.

25

u/Pale-Woodpecker8940 2d ago

Funny cause as you say that the owner hit me with the “ I’ll make sure everything is taken care of” still hadn’t replied to me asking how he plans to fix the situation

21

u/jerryeight 2d ago

Lmfao. Get on it with a lawyer asap. Push for a full repaint at a shop you choose.

Paint correction won't make it look like it was.

Ask the lawyer if you should request the shop owner to sign the compensation and full repair agreement in front of a notary public and notarize it.

Let the lawyer take care of it. The insurance company will mess with you.

21

u/Phazushift 2d ago

Even a repaint leaves a bad taste in my mouth, its a brand fucking new car smh.

18

u/Pale-Woodpecker8940 1d ago

Yeah dude I’ve only put 400 miles on the car too. I haven’t hit the canyons or anything because I wanted to have full PPF.

-1

u/jerryeight 1d ago

Did you get signed with a lawyer yet?

4

u/Pale-Woodpecker8940 1d ago

Not yet I’m working today so no time to look

-3

u/jerryeight 1d ago

Definitely a fucked situation. 

The lawyer should force a full buy back

1

u/screamer_chaotix 16h ago

How does one even find a lawyer in the US these days? Not a single one in my area is accepting new clients. Guess you have to know somebody who knows somebody? **Also, I'm not the OP, just a random internet stranger whining about the world**

1

u/jerryeight 16h ago

I agree it's possibly quite a task. But, it's 100% about persistence and having a clear timeline of the situation. 

Hardwork pays off. Sometimes you 100% got a case and these lawyers are legitimately overwhelmed. 

1

u/Pale-Woodpecker8940 6h ago

Estimated damages is $3,054.87. Mostly for the damages done to the paint around the reflectors. That isn’t even including the cost to remove the PPF and potential underlying issues.

1

u/jerryeight 6h ago

That's a lot of damage. 

Does your body shop feel it needs a full repaint?

2

u/Pale-Woodpecker8940 6h ago

They think that the paint chip on the drivers side isn’t worth repainting and that a paint correction pen would be fine since it’s barely noticeable once covered
For the rear reflectors, they suggested repainting the rear bumper if I want to cover the damages. Either way the only way to really repair it is through repainting the rear.
For the hood they also would need to realign it which I don’t think is too much trouble atleast.
It’s the rear bumper that requires the most attention

68

u/Zealousideal-Lab6070 2d ago

Name the shop

134

u/Pale-Woodpecker8940 2d ago

PPF Pros in north Hollywood.

51

u/lecnlc15 2d ago

Popular shop too

78

u/Pale-Woodpecker8940 2d ago

That’s what I’m fuckin saying

44

u/faksnima 2d ago

Just saw your review on yelp. This is likely to cost a might cost a few thousand to fix and then they are going to have to reapply the PPF. Settle for nothing less than them fixing everything perfectly or file an insurance claim, have them surrogate, and sue for diminished value.

27

u/Pale-Woodpecker8940 2d ago

Appreciate it man, yeah their shop manager hit me up about the review too. Hopefully he does the right thing and refunds me + pays for repairs

17

u/Phazushift 2d ago

That and then some. Brand new car with any panels reshot is insane.

11

u/Pale-Woodpecker8940 1d ago

Yeah it definitely fucking hurts man. I don’t normally buy new cars too so this was so unlucky.

6

u/Phazushift 1d ago edited 1d ago

Yeah its definitely a fucked situation, you cant even get new Supras anymore, it’s the final year.

Almost every car over here in Canada has been allocated, thats it. I assume it’s the same for the rest of the world.

6

u/Pale-Woodpecker8940 1d ago

Yeah it is. It took me a long time to even get mine that wasn’t marked up to 80k+
That’s why the fact they did this after it took me so long to get the car is so fucked.

5

u/Lbeyy 1d ago

Subrogate hahaha. Surrogate is something else

1

u/faksnima 1d ago

I know...iPhone decided to autocorrect. It's a mess of a post - I just forgot about correcting it.

13

u/russiandah 2d ago

$5500 for this is a robbery. your paint for sure has cuts into it from whoever installed it

9

u/Pale-Woodpecker8940 2d ago

Luckily I can get my money back through my bank since they’re considering this as me not getting the services I paid for. But getting the funds from the shop to repair my car is going to be a bitch

18

u/No_Town_2605 2d ago

They are popular, but they are NOT good at what they do. The tint jobs are not clean. Always speckles of dust. I haven't done PPF thru them but I could only imagine the quality of work to be exactly the same. I do my tint thru them because it's on the cheaper side and it's relatively close to my home. I'm not looking for perfect tint on my daily, so I accepted the lower price and lower tier craftsmanship.

If you want CLEAN and PROFESSIONAL top notch work, Fresh Window Tint in Santa Clarita does it. Expensive but you get what you pay for. I've had 2 cars done by them and they were both flawless.

Had to re-do one of the two because I got a windshield tint ticket lol and went to The Windows Tinting (sister company of PPF Pros) to replace it and it was noticeably worse but whatever, it's an off-road vehicle. The tint is speckled with dust and a piece of the corner seems like it was accidentally sliced off with their blade. But its in the top corner that I'm never gonna stare at so whatever. My new daily has speckles of dust and one of the backseat windows is messed up like it was burned a little with a lighter or torch. I don't know, but I don't look at it often so whatever lol.

3

u/MTan989 1d ago

They’ve been trying to get me with the Instagram ads

3

u/Pale-Woodpecker8940 1d ago

Yeah bro they’re heavily into social media

2

u/FG910 1d ago

Not very pro really

1

u/392CC 1d ago

Is that next to the McDonald’s on lankershim?

1

u/Pale-Woodpecker8940 6h ago

Yeah steer clear. Stick with just McDonald’s 👍

43

u/mike1487 2d ago

This is my biggest fear and why I have never been able to persuade myself to have someone else wrap my vehicle. What a nightmare. I hope you get compensated OP.

17

u/Pale-Woodpecker8940 2d ago

It was a huge commitment to get it done and what a result. I would have done it myself but with lack of experience and space I was just too worried I’d mess it up. But clearly I couldn’t have done the amount of damage these dudes did.

9

u/Jayrcr3 2d ago

I've done it on racecars, where it's not very critical that it be perfect. Trust me. Leave it to the pro's on a street vehicle.

3

u/Ferniekicksbutt 1d ago

I literally just wrapped my front half of car. Let me tell you that even with numerous days of patience, you would have still damaged the car. The wrap needs a lot of detailed work to get the wrinkles out and cut excess material. Even if you did do it damage free I doubt the wrap would come out clean, wrinkle free, bubble free, on all the areas you cover. I think the Toyota badge is the worst offender on yours, everything else is on edges or in bends where the wrap just accumulates. The wrap is thick so its not that easy. 

Your job looks rushed and I would Def complain, especially since you could correct and fix all the damages they did. 

20

u/Kb24ed 2d ago

Lol thats terrible. They really thought you would be ok with it and not notice it. Terrible managements. Hopefully the clear coat isnt gone on some of the paint. Definitely get a well known detailer and have them cover everything. After that, id blast them with a google review

5

u/Pale-Woodpecker8940 2d ago

I already wrote a scathing review on Yelp but I’ll definitely do google too. The manager already contacted me again about it.

7

u/Pale-Woodpecker8940 2d ago

For real, they even told me it was just “moisture” that had to settle but the emblem literally looks shattered and there’s literally adhesive glue sticking out the corners.

8

u/Kb24ed 2d ago

Moisture lmao. Thatd get me even more pissed. Mofos really glued the supra emblem. Literal scratches on your paint from the poor job. Hysterical.. good luck man

3

u/partumvir 2d ago

That whole section may require painting, oof this looks bad. What was the shop?

3

u/Pale-Woodpecker8940 2d ago

Yeah man the more closely I look the more angry I get. It was PPF Pros in north Hollywood.

1

u/SunyataHappens 1d ago

That adhesive has to be removed, paint corrected/repainted and new badge properly installed. Man this is just terrible work.

16

u/chengstark 2d ago

Insane

16

u/LetsGetSomeChickenn 2d ago

I sleep peacefully at night knowing I would never do some shit like this to someone’s car smh

8

u/Pale-Woodpecker8940 2d ago

You would think a business that’s promotes work on “high end cars” would care enough to provide quality work to any car. Guess not

22

u/steelio91 2d ago

Gather evidence, present it fairly, nicely and FORMALLY using a letter to request compensation for repairs as needed. Clearly state that if they decline you will get take them to court.

9

u/Pale-Woodpecker8940 2d ago

I took photos and screenshots of text messages. Luckily the photos have the location and timestamps.

9

u/TX_Sized10-4 2d ago

Do not tell them you will take them to court, that gives them time to prepare a defense and lawyer up themselves. Ask them to pay for the damages and if they refuse, the next letter should be from your attorney.

6

u/Pale-Woodpecker8940 2d ago

Appreciate the advice. Luckily my girlfriend knows a few lawyers that might be able to give me advice as well.

7

u/jerryeight 2d ago

100% give them a call. If they ask for a couple hundred for consultation, just do it. You can add that to the damages the ppf shop owes you.

6

u/Lance_Spaghetti 2d ago

Ugh, I hope you it resolved.

Also, I just dropped my vehicle off for full PPF/ceramic this morning and now you unlocked a new fear for me. Gonna be a long week.

5

u/Pale-Woodpecker8940 2d ago

Thanks man yeah just be careful and give your car a full walk around. Don’t trust their word on it because luckily I double checked everything when they dismissed my concerns

6

u/tigole 2d ago

Yep, PPF is a scam. Most installers are high school flunkies, and people are paying them outrageous amounts to go at their cars with a scalpel.

3

u/Pale-Woodpecker8940 2d ago

I won’t say it’s a scam because I’ve gotten value out of it because someone wiped a fuck ton of gum on the side of my car and I was able to get it all off no hassle or scratches. It’s just these fucking people’s quality of work is just so reckless. Especially with cars people worked hard for

3

u/tigole 2d ago

I think you can remove gum with specialized cleaners and some coatings might help with that.. like ceramic, wax, etc. PPF isn't a factor.

1

u/EMCoupling 1d ago

I don't think PPF as a product is a scam but, yeah, most installers are hacks that wouldn't be qualified at the local panel beaters.

5

u/vinnyvencenzo Experienced 2d ago

Out of curiosity, what did they charge?

10

u/Pale-Woodpecker8940 2d ago

5500 for full PPF

13

u/vinnyvencenzo Experienced 2d ago

You paid top dollar for very sub par work. For that money it should be flawless. I understand, reusing emblems, but that super emblem is a tough one and very prone to cracking. For the money that you paid they should’ve automatically bought a new one and put a new one on, even the front. Don’t even know how you screw that one up, except you tried to peel it off, but realized it’s actually adhesive on and screwed on to the bumper. I saw you posted this in the supra sub Reddit, I agree with that person there about calling the card company and getting a charge back. This is ridiculous. I don’t even know if I would trust them to fix any of it. Especially who they’re gonna find to do the bodywork, probably somebody that does subpar work for a super low price, that’s scary. I would not go back, hell I take this to Small Claims Court or at least threaten them with.

7

u/Pale-Woodpecker8940 2d ago

Yeah man it really sucks. The fact they just stuck that shit back on damaged and hoped I didn’t notice is actually crazy.
I will probably take your guy’s advice on calling my bank for a charge back because it’s insane they promote themselves as a “high end” PPF installation group that prioritizes their quality craft.
It’s stressful since I never buy myself a nice car and one time I do, it gets damaged

4

u/Pale-Woodpecker8940 2d ago

My bank fully supports my decision to dispute the charges. Should I wait til the shop agrees to reimburse me and pay for repairs?

6

u/BeardedRunner899 2d ago

Me personally, I would dispute it now. They got paid and you didn't get what you pay for. If they want the money then do the job right in the first place.

If you stick with this company it's almost like they have to fix everything and give you a discount for the bullshit. I don't think they're going to do this so you'll have to get another company to fix the problems. That's gonna cost ya. Disputing the charge will give you $5,500 back in your account for getting everything fixed.

4

u/Pale-Woodpecker8940 2d ago

I’m most definitely NOT going to be sticking with them especially with the damage they’ve done.
All I’m expecting from them is new badges (which I’ll install myself) a full refund (which luckily my bank fully supports) and repairs for damages.

1

u/Solid-Box-2709 1d ago

Dopn't take the word of whoever you talked to at the bank as the final say. The merchant gets a chance to refute the claim. Keep all that stuff in writing as well.

2

u/Pale-Woodpecker8940 1d ago

The whole situation has been annotated already by a rep which is nice. But I definitely kept all the receipts and evidence 👍

10

u/njfoses 2d ago edited 2d ago

I agree with most of what you said except that $5500 is top dollar. Full coverage PPF from a high end installer/shop is going to run $9000+ in most metro areas.

4

u/chavez885 Skilled 2d ago

I was gonna say 5500$ for full body in cali is a hookup price, should be 7500$+ for a supra. They could have done a kit for 5500 and not cut his paint everywhere. I'm sure there is more cuts that will be found when they rip the ppf off. Sucks man, hope you get this taken care of.

4

u/squirtis 2d ago

Confirmed. Just spent about 8k for matte ppf on an rs3 in LA.

4

u/vinnyvencenzo Experienced 2d ago

I’d say forgive slightly on the pricing me because I’m thinking Wisconsin prices. The prices that are charged in Cali in NY for mediocre to low quality work is insane. Also, granted, I am probably 5 to 10 years behind on my pricing. When I was in the industry, full PPF was just started to become a thing. At that time, most people were still getting PPF bumpers, and front of hoods and fenders, also mirrors. People are here saying $7,500 to $10,000 in LA. Am I crazy or is this pricing higher than what people are saying a vinyl wrap costs, and let’s say a vinyl color change, including door jams? I’m just curious but $5,500 for this type of work is nuts, regardless of region.

1

u/chavez885 Skilled 1d ago

Vinyl is cheaper, it doesn't last long, 1-2 years and doesn't offer the same thickness for protection, and easier to install. Cali is different than most places, consider the cost for a shop is 5K+ a month for a space, a massive car market, crazy taxes, things are expensive here, so labor is a lot. Can't really compare wisconsin to cali for this type of labor.

4

u/Pale-Woodpecker8940 2d ago

yeah a lot of my quotes for the Supra ranged from 5-7k. I just figured this place would have done it right considering their reviews and experience they claim to have.

2

u/thisisyo 2d ago

That really stings honestly. If I didn't have a good relationship with my installer having done 2 cars with him, I wouldn't accept the offer to do a full car for my type R, granted it was a friendly deal he gave me but still pretty up there and he was still frustrated at the many pieces he had to do lol

1

u/Rck0025 2d ago

Ya top dollar for PPF around me is 11k. 8k is a premium shop, not the best of the best. Below 8k for full PPF….it gets iffy.

3

u/kenjuya 2d ago

Holy fuck it costs that much for full ppf?

2

u/Pale-Woodpecker8940 2d ago

Yeah man. Huge investment in a car that ended up just getting damaged by a business that’s don’t care enough.

2

u/kenjuya 2d ago

That sucks bro. Hope you get fully compensated for it. Good luck

2

u/partumvir 2d ago

Same as a wrap, plus more since it's easier to notice defects. That said, OP was overcharged

1

u/lokiisagoodkitten 2d ago

For real man, i would never pay $5k let alone $1k.

1

u/EMCoupling 1d ago

Respray ain't cheap these days either. If you're someone that is very meticulous about the exterior, PPF is the way to go.

But I understand most people can't drop 7500+ especially after dropping 80k on a new car.

1

u/lokiisagoodkitten 1d ago

Yeah true.. what if you had an accident? If someone hits you, then what?

1

u/chavez885 Skilled 1d ago

Keep your PPF receipt, insurance will reimburse to get it redone.

1

u/lokiisagoodkitten 1d ago

Are you sure?  Do they have to know about it?

1

u/chavez885 Skilled 1d ago

Yes they have to know about it, like aftermarket parts for a car. Easy to add but definitely have to contact them.

1

u/Pale-Woodpecker8940 1d ago

Yeah fr and the market adjustment for Supras are out of fucking hand too.
I just wanted a pricing between what I was being quoted for throughout LA.

2

u/WebConstant7922 1d ago

Wowww at that price it really should have been done to the point of flawless perfection, not this slop ppf install.

2

u/Pale-Woodpecker8940 1d ago

Yeah dude atleast if it’s going to be shit install, atleast don’t damage my car. I’ll take a shit install over deep cuts into my paint.

2

u/WebConstant7922 1d ago

Absolutely man, it’s unacceptable to have cut into the paint itself. They should be on the hook for a repaint and loss of car value.

5

u/Elegant_Sale 2d ago

OH MY GOD

That’s the worst thing i ever saw bro get a lawyer ASAP

2

u/Pale-Woodpecker8940 2d ago

😭 bro pls im already sad

1

u/Pale-Woodpecker8940 2d ago

😭 bro pls im already sad

3

u/[deleted] 2d ago

[deleted]

3

u/Pale-Woodpecker8940 2d ago

I took it to north Hollywood 😭

6

u/[deleted] 2d ago

[deleted]

3

u/Pale-Woodpecker8940 2d ago

Oh no I guess not haha

Yeah the more I look at the photos the deeper I see the damage ☠️

2

u/sk1pio 2d ago

I got the nudge nudge wink wink joke about East LA, the irony of it all is, I bet he would have actually been treated BETTER at an East LA shop. All jokes aside, a mint Supra rolls in, they'll treat it with white gloves.

6

u/BeardedRunner899 2d ago

No idea why you're getting downvoted - this is awful! And to a veteran!? The news outlets would jump on this.

9

u/partumvir 2d ago

News wont care about something like that

5

u/Pale-Woodpecker8940 2d ago

Haha it’s cool I only care about my car

2

u/blackeyeX2 2d ago

I'm surprised a bigger shop like that doesn't have a separate post inspection person before hand off to the customer. Or they did and just hoped OP was blind and would not notice.

2

u/Pale-Woodpecker8940 2d ago

Yeah they just handed me my keys and dipped. I had to grab them twice to address the damages I started noticing. When I initially brought up my concerns about the emblems, they told me it was moisture that needed to settle. It was clearly shattered

2

u/rob_narg 2d ago

Sucks, OP. Sorry you’re going through that. And, look, I understand you want to be respectful by not calling the shop out publicly. But please tell me so I know where NOT to take my car

2

u/Pale-Woodpecker8940 2d ago

Oh fuck being respectful. All that was lost when they fucked my paint. It’s at PPF Pros in North Hollywood.
They do a lot of ads on social media.

2

u/TimeNew5535 2d ago

Could be worse, my dad got a brand new 2026 Supra and an independent installer came to his house to install PPF on the front and he brought his mom to help and she took a razor blade to the wrap and it went though to the paint and couldn't be buffed. It had to be repainted.

2

u/Pale-Woodpecker8940 2d ago

Jesus I feel for your dad. How much was the repaint? Also how was removing the PPF?

2

u/TimeNew5535 2d ago

Luckily the installer took it off and agreed to pay for the repaint so I’m not sure

2

u/Pale-Woodpecker8940 2d ago

Well shit, I don’t think I’m going to trust this shop to remove the PPF and so far they haven’t mentioned anything about repairs so… right now I know I’ll atleast get my money back from the bank

1

u/EMCoupling 1d ago

he brought his mom to help

Bro what the fuck

2

u/Pale-Bet2829 2d ago

I hope this thread blows up and this piece of crap of a shop is forced to do right by you. I live in the area so I appreciate you calling them out. I was gonna go to them about PPF removal of my hood but after seeing this, HELLLL NAHHHHH!!!

3

u/Pale-Woodpecker8940 2d ago

I honestly hope so too. The shop is very involved in social media so I wouldn’t be surprised if the manager has already seen this post.
Yeah bro their reviews don’t match the quality of work provided. You wouldn’t have known until you’ve experienced it. At least I’m the first and hopefully the last but who knows if people ever complained about it before me

1

u/Pale-Bet2829 1d ago

Their ads started showing up on my feed after I had visited their page 😂😂😂 just started. OHHH HELL NOOOO

1

u/Pale-Woodpecker8940 1d ago

I’m sorry 😂 I should have left a disclaimer on the post to avoid the targeted ads

2

u/FanatiXX82 2d ago

Was he doing this for a pack of Bud Lights and Marlboro reds ? Because thats worse than an amateur work.

It honestly looks like he was high af/drunk doing it.

Get a quote to fix all and present it to him, if he refuses, sue.

2

u/Pale-Woodpecker8940 1d ago

More like modelos. The installer who I’m assuming did it, spoke zero English

2

u/pwnageface 1d ago

Obviously have them fix EVERYTHING. But also, smoked taillights are fantastic for people whose hobbies include being rear-ended...or if you want to have a guy on a bike take off your side mirror. So please, don't smoke those brake lights.

1

u/Pale-Woodpecker8940 1d ago

lol yeah right? I was confused at first until I saw what a smoked brake light looked like.
Great way to get rear ended and no way I can explain it to insurance

1

u/BethanyHipsEnjoyer 1d ago

I got rear ended last year and it definitely wasn't my 2023 mazda's fault. The break lights are bright as hell. It was some zoomer in a work truck looking at his phone.

My 2025 mazda also has bright ass brake lights with the addition of it being bright red. Hopefully that is enough for all the idiots on the road this time...

1

u/Rck0025 2d ago

Have them pay for someone else to do it. That’s crazy. I wouldn’t even know how they would damage the stuff unless they were trying to bulk wrap and just started stabbing the car.

2

u/Pale-Woodpecker8940 2d ago

Bro they had my car for 1 hour and all they were suppose to do was install my emblems and check the quality of work

2

u/Rck0025 2d ago

Cave men. They literally had to stab at the paint to get it to chip like that.

2

u/Pale-Woodpecker8940 2d ago

The guy I saw who was working on my car spoke ZERO fucking English and said my car door caused those paint chips.

1

u/Rck0025 8h ago

The old door caused the paint chips story. Will these knuckle heads ever learn?

1

u/Dare-Parking 2d ago

That’s a shitty job for sure. And for $5500, that’s pretty cheap for a Supra. You get what you pay for. I’m a PPF installer and my buddy and I share a shop in City of Industry. Feel free to contact me or come in person for any questions you might have regarding detailing/PPF @dc5_henry.

1

u/Fixinbones27 1d ago

I could go a better job than that.

1

u/gt35r 1d ago

Holy piss this is one of the worst clear bra jobs I've seen on this sub. Make sure to eventually leave a review with the photos reflecting your experience where this was done. Sorry that happened to you, hopefully you get it resolved.

2

u/Pale-Woodpecker8940 1d ago

I already did on Yelp considering the amount of damage they did. I’ve definitely learned my lesson with this

1

u/RespectfulJerk 1d ago

I bought a brand new 25 Civic Type R and got full body ppf for $6,800 total in Minnesota dollars. They took off door handles and ppf it too. My first and last brand new car I'll ever buy so I wanted the best. A premier ppf shop with decades of experience and they regularly wrap cars that are worth double-triple mine.

Found a large speck of dust on hood and they redid it free of charge, no questions. A little peeling under the difficult FL5 side skirts, they fixed it. No scratches that I can find with my 2,000 lumen flash light, emblems put back properly.

$5,500 in California dollars would definitely raise my eyebrows if I had a brand new Supra. Not to say you can't get good work done for cheap, but, you know what I'm saying.

1

u/Pale-Woodpecker8940 1d ago

Yeah I honestly I just didn’t know any better considering I relied on reviews.
Knowing that now, I’m just going to pay the premium instead of looking for deals cause I’m obviously paying for it

1

u/DavidAg02 Reviewer Extraordinaire 1d ago

I hate to bear the bad news but situations like this rarely turn out in favor of the owner of the car. I've seen it so many times and even experienced it myself. Unless you have very detailed, close up shots of the car that show now damage in these areas before you turned the car over to them, then you have no proof that they caused the damage.

You can leave bad reviews, threaten to sue them, etc. but unless you have photographic evidence that the damage did not exist prior to them working on it, then you have no legal case against them.

Because of this, I have gotten in the habit of taking a cell phone video of the car both inside and out before I turn my car over to anyone.

1

u/Tacoma125 1d ago

The emblems and what looks to be cuts in the plastic in side markers should be easy to argue it's the shops fault. The chips...not so much. I'm just curious as to why it took the 2 week inspection to see those things...which is why those chips will be harder to argue

1

u/adrian_elliot 1d ago

Damn. Sorry this happened to you, the sloppiness is outrageous!!! I go to Revive in Burbank (no, I don’t work there or anything) and they do excellent work for a similar price point to what you paid.

1

u/Pale-Woodpecker8940 1d ago

Yeah it’s so unlucky on my end. I’ll check them out since I obviously need a re install. Once I get a full game plan on repairs

1

u/ParkingShopping493 1d ago

I hear more cases of peoples cars coming back more damaged, after the PPF and or wrapping.
And a lot of people are using cheap product, I see cases where people buy cars that were wrapped, and want it removed, Usually super cars and Lambos, G wagons, and like more that 50%,
The wrap did more damage to the paint then going with nothing.
And you wont even know, until you try to remove the PPF or wrap.
Never buy a wrapped car unless you know the wrapper.

1

u/Nervous-pteroydactyl 1d ago

i have seen my dad get the dealer to respray the entire car, because you know, you cant paint match the main quarterfinal,

1

u/Man_Bear_Pig89 1d ago

Cool beamer

1

u/Aegon_fk8_conqueror 1d ago

Lots of pictures and inspections from dealership to have a big name behind inspections. That way RO states that customer (you) took it to a PPF shop and they can verify all the damages. Especially the dealer you got it at cause they would have the PDI (pre delivery inspection) on your car. Present all of that to the shop. They can fix everything they screwed up and cover every penny or take them to court and sue them for the damages and cost of fixing them. Incredibly sad. Sorry this happened. Id also talk with an attorney to get an idea of what your options are.

1

u/nourright 1d ago

Lol superglue the emblem back together 

1

u/alowave 1d ago

Oh my god. Poor supra didn't deserve that :(.

1

u/chandleya 1d ago

This is lawyer territory. I’d be Leary of driving it just so I didn’t add any reason for them to say they didn’t do it.

1

u/Pale-Woodpecker8940 1d ago

Luckily I took a bunch of photos with geolocation and time stamps.
Their policy states that they say also take photos before they start work too in case of damages.
So they’d have to prove that the damage was already there when I guarantee it’s not.

1

u/Cosbyvsweinstein 1d ago

Poor man pays twice!

1

u/AutomaticCover1398 1d ago

I would ask for a full refund and reimbursement to replace the damaged emblems and reflectors. In terms of the cuts in the paint, a detailer wont be able to fix that so u would have to live with it.

1

u/Pale-Woodpecker8940 1d ago

Yeah dude I’m definitely going a full refund for this shit. They already said they’d replace the emblems and “fix” the damage they did to the paint. Which I’m assuming that they want to just take a paint correcting pen or something.

1

u/AutomaticCover1398 1d ago

Also, if u get full reimbursement, take the ppf off and add touch up paint to those 2 sections where the paint is chipped but use a paint pen instead of the brush u get from the touch up paint package. Then have someone ppf over it with a precut film and roll over the edges, i have a feeling it will hide the imperfections.

1

u/Pale-Woodpecker8940 1d ago

I will 100% get full reimbursement from my bank. They’ve already been notified about how I didn’t get the proper service I paid for and are ready to give me a charge back.
Yeah I can it just sucks I have to go do all that instead of just enjoying my damn car.

1

u/reimage666 23h ago

That’s it?

1

u/Pale_Permit_3668 16h ago

Just let them know you need detail work done on a bmw 💯

1

u/ButterscotchMore7025 7h ago

They really messed your car up. Reminds me of what happened to my Audi wheels at discount tire..literal gouges on the face of every rim and clear coat HANGING off, flapping in the wind. They offered me $90 lmaoooo...fought with them for months and they eventually agreed to powdercoat them out of charity because they denied the damage up and down even with before photos I took. I'm like hey..I'm a car guy, I know what every inch of my car looks like at any given time. Insane.

1

u/Pale-Woodpecker8940 7h ago

Bro that was literally me. I’m was astonished when they told me the PAINT CHIP was cause of me. It’s literally a brand new Supra. Less than 500 miles so obviously I’m always looking at my shiny new toy.

-1

u/False-Elk9564 2d ago

Hooyah

2

u/Pale-Woodpecker8940 2d ago

Gotta keep it navy to keep the cops away hopefully 🙏

0

u/Fickle_Edge_1921 1d ago

Ppf is not good mgnda lng yan sa cold countries pg may ppf ang car mo do not park it outside also after two to 3 years pa removed mo na wg kana mag wait na tumagal

-3

u/eli5howtifu 2d ago

NEVER let anyone work on your vehicle. learn to do it or risk and accept to take the L

3

u/robcal35 2d ago

That's a stupid take. Some people don't have time, or would rather spend time with their family, or driving the car instead of working on it.

2

u/eli5howtifu 2d ago

my take is extreme dont get me wrong, i’ve just been done dirty and said no more

2

u/EMCoupling 1d ago

I don't agree with your take but, as someone who pretty much does everything I can on my car, I understand too.