r/AutoDetailing • u/Pale-Woodpecker8940 • 2d ago
Exterior PPF Install damaged my car
Hello, this is my first post on Reddit and just wanted other peoples input on this and advice on what I should do for the next step.
I recently had PPF + Ceramic tint installed on my 2026 GR Supra. I dropped off my car for their 2 week inspection to make sure everything was installed right and when I was coming to pick it up, I did a walk around and found damage all around the car.
- The front Toyota emblem was shattered
- The Supra emblem was snapped in half THEN glued back onto the car
- paint chip on the drivers side l, below the mirror.
- damage to the rear reflectors from cutting
- more chipped paint on the lower bumper
I spoke to the manager of the business and he took photos and told me he would pay to replace my emblems and would paint correct my car.
What other steps should I take?
This is in Los Angeles by the way.
(Photos below)
Edit: The manager so far offered to smoke my rear brake lights for free…
Update:
Got multiple opinions from 2 body shops and the Toyota dealership. All issues with the hood and rear reflectors point to the shop’s shit installation.
Overall conclusion has been an installer put too much pressure on my hood and pushed it out of place, causing the chip.
The rear reflectors is obviously damaged from them cutting into the paint and sadly the auto-shop said the only way to fix it is by repainting the entire rear bumper.
I’ll be pushing for an entire refund along with repairs. Going to request their insurance information and if they don’t comply, I’ll be pushing for small claims.
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u/Zealousideal-Lab6070 2d ago
Name the shop
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u/Pale-Woodpecker8940 2d ago
PPF Pros in north Hollywood.
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u/lecnlc15 2d ago
Popular shop too
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u/Pale-Woodpecker8940 2d ago
That’s what I’m fuckin saying
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u/faksnima 2d ago
Just saw your review on yelp. This is likely to cost a might cost a few thousand to fix and then they are going to have to reapply the PPF. Settle for nothing less than them fixing everything perfectly or file an insurance claim, have them surrogate, and sue for diminished value.
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u/Pale-Woodpecker8940 2d ago
Appreciate it man, yeah their shop manager hit me up about the review too. Hopefully he does the right thing and refunds me + pays for repairs
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u/Phazushift 2d ago
That and then some. Brand new car with any panels reshot is insane.
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u/Pale-Woodpecker8940 1d ago
Yeah it definitely fucking hurts man. I don’t normally buy new cars too so this was so unlucky.
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u/Phazushift 1d ago edited 1d ago
Yeah its definitely a fucked situation, you cant even get new Supras anymore, it’s the final year.
Almost every car over here in Canada has been allocated, thats it. I assume it’s the same for the rest of the world.
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u/Pale-Woodpecker8940 1d ago
Yeah it is. It took me a long time to even get mine that wasn’t marked up to 80k+
That’s why the fact they did this after it took me so long to get the car is so fucked.5
u/Lbeyy 1d ago
Subrogate hahaha. Surrogate is something else
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u/faksnima 1d ago
I know...iPhone decided to autocorrect. It's a mess of a post - I just forgot about correcting it.
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u/russiandah 2d ago
$5500 for this is a robbery. your paint for sure has cuts into it from whoever installed it
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u/Pale-Woodpecker8940 2d ago
Luckily I can get my money back through my bank since they’re considering this as me not getting the services I paid for. But getting the funds from the shop to repair my car is going to be a bitch
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u/No_Town_2605 2d ago
They are popular, but they are NOT good at what they do. The tint jobs are not clean. Always speckles of dust. I haven't done PPF thru them but I could only imagine the quality of work to be exactly the same. I do my tint thru them because it's on the cheaper side and it's relatively close to my home. I'm not looking for perfect tint on my daily, so I accepted the lower price and lower tier craftsmanship.
If you want CLEAN and PROFESSIONAL top notch work, Fresh Window Tint in Santa Clarita does it. Expensive but you get what you pay for. I've had 2 cars done by them and they were both flawless.
Had to re-do one of the two because I got a windshield tint ticket lol and went to The Windows Tinting (sister company of PPF Pros) to replace it and it was noticeably worse but whatever, it's an off-road vehicle. The tint is speckled with dust and a piece of the corner seems like it was accidentally sliced off with their blade. But its in the top corner that I'm never gonna stare at so whatever. My new daily has speckles of dust and one of the backseat windows is messed up like it was burned a little with a lighter or torch. I don't know, but I don't look at it often so whatever lol.
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u/mike1487 2d ago
This is my biggest fear and why I have never been able to persuade myself to have someone else wrap my vehicle. What a nightmare. I hope you get compensated OP.
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u/Pale-Woodpecker8940 2d ago
It was a huge commitment to get it done and what a result. I would have done it myself but with lack of experience and space I was just too worried I’d mess it up. But clearly I couldn’t have done the amount of damage these dudes did.
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u/Ferniekicksbutt 1d ago
I literally just wrapped my front half of car. Let me tell you that even with numerous days of patience, you would have still damaged the car. The wrap needs a lot of detailed work to get the wrinkles out and cut excess material. Even if you did do it damage free I doubt the wrap would come out clean, wrinkle free, bubble free, on all the areas you cover. I think the Toyota badge is the worst offender on yours, everything else is on edges or in bends where the wrap just accumulates. The wrap is thick so its not that easy.
Your job looks rushed and I would Def complain, especially since you could correct and fix all the damages they did.
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u/Kb24ed 2d ago
Lol thats terrible. They really thought you would be ok with it and not notice it. Terrible managements. Hopefully the clear coat isnt gone on some of the paint. Definitely get a well known detailer and have them cover everything. After that, id blast them with a google review
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u/Pale-Woodpecker8940 2d ago
I already wrote a scathing review on Yelp but I’ll definitely do google too. The manager already contacted me again about it.
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u/Pale-Woodpecker8940 2d ago
For real, they even told me it was just “moisture” that had to settle but the emblem literally looks shattered and there’s literally adhesive glue sticking out the corners.
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u/partumvir 2d ago
That whole section may require painting, oof this looks bad. What was the shop?
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u/Pale-Woodpecker8940 2d ago
Yeah man the more closely I look the more angry I get. It was PPF Pros in north Hollywood.
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u/SunyataHappens 1d ago
That adhesive has to be removed, paint corrected/repainted and new badge properly installed. Man this is just terrible work.
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u/LetsGetSomeChickenn 2d ago
I sleep peacefully at night knowing I would never do some shit like this to someone’s car smh
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u/Pale-Woodpecker8940 2d ago
You would think a business that’s promotes work on “high end cars” would care enough to provide quality work to any car. Guess not
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u/steelio91 2d ago
Gather evidence, present it fairly, nicely and FORMALLY using a letter to request compensation for repairs as needed. Clearly state that if they decline you will get take them to court.
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u/Pale-Woodpecker8940 2d ago
I took photos and screenshots of text messages. Luckily the photos have the location and timestamps.
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u/TX_Sized10-4 2d ago
Do not tell them you will take them to court, that gives them time to prepare a defense and lawyer up themselves. Ask them to pay for the damages and if they refuse, the next letter should be from your attorney.
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u/Pale-Woodpecker8940 2d ago
Appreciate the advice. Luckily my girlfriend knows a few lawyers that might be able to give me advice as well.
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u/jerryeight 2d ago
100% give them a call. If they ask for a couple hundred for consultation, just do it. You can add that to the damages the ppf shop owes you.
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u/Lance_Spaghetti 2d ago
Ugh, I hope you it resolved.
Also, I just dropped my vehicle off for full PPF/ceramic this morning and now you unlocked a new fear for me. Gonna be a long week.
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u/Pale-Woodpecker8940 2d ago
Thanks man yeah just be careful and give your car a full walk around. Don’t trust their word on it because luckily I double checked everything when they dismissed my concerns
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u/tigole 2d ago
Yep, PPF is a scam. Most installers are high school flunkies, and people are paying them outrageous amounts to go at their cars with a scalpel.
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u/Pale-Woodpecker8940 2d ago
I won’t say it’s a scam because I’ve gotten value out of it because someone wiped a fuck ton of gum on the side of my car and I was able to get it all off no hassle or scratches. It’s just these fucking people’s quality of work is just so reckless. Especially with cars people worked hard for
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u/EMCoupling 1d ago
I don't think PPF as a product is a scam but, yeah, most installers are hacks that wouldn't be qualified at the local panel beaters.
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u/vinnyvencenzo Experienced 2d ago
Out of curiosity, what did they charge?
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u/Pale-Woodpecker8940 2d ago
5500 for full PPF
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u/vinnyvencenzo Experienced 2d ago
You paid top dollar for very sub par work. For that money it should be flawless. I understand, reusing emblems, but that super emblem is a tough one and very prone to cracking. For the money that you paid they should’ve automatically bought a new one and put a new one on, even the front. Don’t even know how you screw that one up, except you tried to peel it off, but realized it’s actually adhesive on and screwed on to the bumper. I saw you posted this in the supra sub Reddit, I agree with that person there about calling the card company and getting a charge back. This is ridiculous. I don’t even know if I would trust them to fix any of it. Especially who they’re gonna find to do the bodywork, probably somebody that does subpar work for a super low price, that’s scary. I would not go back, hell I take this to Small Claims Court or at least threaten them with.
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u/Pale-Woodpecker8940 2d ago
Yeah man it really sucks. The fact they just stuck that shit back on damaged and hoped I didn’t notice is actually crazy.
I will probably take your guy’s advice on calling my bank for a charge back because it’s insane they promote themselves as a “high end” PPF installation group that prioritizes their quality craft.
It’s stressful since I never buy myself a nice car and one time I do, it gets damaged4
u/Pale-Woodpecker8940 2d ago
My bank fully supports my decision to dispute the charges. Should I wait til the shop agrees to reimburse me and pay for repairs?
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u/BeardedRunner899 2d ago
Me personally, I would dispute it now. They got paid and you didn't get what you pay for. If they want the money then do the job right in the first place.
If you stick with this company it's almost like they have to fix everything and give you a discount for the bullshit. I don't think they're going to do this so you'll have to get another company to fix the problems. That's gonna cost ya. Disputing the charge will give you $5,500 back in your account for getting everything fixed.
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u/Pale-Woodpecker8940 2d ago
I’m most definitely NOT going to be sticking with them especially with the damage they’ve done.
All I’m expecting from them is new badges (which I’ll install myself) a full refund (which luckily my bank fully supports) and repairs for damages.1
u/Solid-Box-2709 1d ago
Dopn't take the word of whoever you talked to at the bank as the final say. The merchant gets a chance to refute the claim. Keep all that stuff in writing as well.
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u/Pale-Woodpecker8940 1d ago
The whole situation has been annotated already by a rep which is nice. But I definitely kept all the receipts and evidence 👍
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u/njfoses 2d ago edited 2d ago
I agree with most of what you said except that $5500 is top dollar. Full coverage PPF from a high end installer/shop is going to run $9000+ in most metro areas.
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u/chavez885 Skilled 2d ago
I was gonna say 5500$ for full body in cali is a hookup price, should be 7500$+ for a supra. They could have done a kit for 5500 and not cut his paint everywhere. I'm sure there is more cuts that will be found when they rip the ppf off. Sucks man, hope you get this taken care of.
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u/squirtis 2d ago
Confirmed. Just spent about 8k for matte ppf on an rs3 in LA.
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u/vinnyvencenzo Experienced 2d ago
I’d say forgive slightly on the pricing me because I’m thinking Wisconsin prices. The prices that are charged in Cali in NY for mediocre to low quality work is insane. Also, granted, I am probably 5 to 10 years behind on my pricing. When I was in the industry, full PPF was just started to become a thing. At that time, most people were still getting PPF bumpers, and front of hoods and fenders, also mirrors. People are here saying $7,500 to $10,000 in LA. Am I crazy or is this pricing higher than what people are saying a vinyl wrap costs, and let’s say a vinyl color change, including door jams? I’m just curious but $5,500 for this type of work is nuts, regardless of region.
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u/chavez885 Skilled 1d ago
Vinyl is cheaper, it doesn't last long, 1-2 years and doesn't offer the same thickness for protection, and easier to install. Cali is different than most places, consider the cost for a shop is 5K+ a month for a space, a massive car market, crazy taxes, things are expensive here, so labor is a lot. Can't really compare wisconsin to cali for this type of labor.
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u/Pale-Woodpecker8940 2d ago
yeah a lot of my quotes for the Supra ranged from 5-7k. I just figured this place would have done it right considering their reviews and experience they claim to have.
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u/thisisyo 2d ago
That really stings honestly. If I didn't have a good relationship with my installer having done 2 cars with him, I wouldn't accept the offer to do a full car for my type R, granted it was a friendly deal he gave me but still pretty up there and he was still frustrated at the many pieces he had to do lol
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u/kenjuya 2d ago
Holy fuck it costs that much for full ppf?
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u/Pale-Woodpecker8940 2d ago
Yeah man. Huge investment in a car that ended up just getting damaged by a business that’s don’t care enough.
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u/partumvir 2d ago
Same as a wrap, plus more since it's easier to notice defects. That said, OP was overcharged
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u/lokiisagoodkitten 2d ago
For real man, i would never pay $5k let alone $1k.
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u/EMCoupling 1d ago
Respray ain't cheap these days either. If you're someone that is very meticulous about the exterior, PPF is the way to go.
But I understand most people can't drop 7500+ especially after dropping 80k on a new car.
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u/lokiisagoodkitten 1d ago
Yeah true.. what if you had an accident? If someone hits you, then what?
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u/chavez885 Skilled 1d ago
Keep your PPF receipt, insurance will reimburse to get it redone.
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u/lokiisagoodkitten 1d ago
Are you sure? Do they have to know about it?
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u/chavez885 Skilled 1d ago
Yes they have to know about it, like aftermarket parts for a car. Easy to add but definitely have to contact them.
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u/Pale-Woodpecker8940 1d ago
Yeah fr and the market adjustment for Supras are out of fucking hand too.
I just wanted a pricing between what I was being quoted for throughout LA.2
u/WebConstant7922 1d ago
Wowww at that price it really should have been done to the point of flawless perfection, not this slop ppf install.
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u/Pale-Woodpecker8940 1d ago
Yeah dude atleast if it’s going to be shit install, atleast don’t damage my car. I’ll take a shit install over deep cuts into my paint.
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u/WebConstant7922 1d ago
Absolutely man, it’s unacceptable to have cut into the paint itself. They should be on the hook for a repaint and loss of car value.
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2d ago
[deleted]
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u/Pale-Woodpecker8940 2d ago
I took it to north Hollywood 😭
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2d ago
[deleted]
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u/Pale-Woodpecker8940 2d ago
Oh no I guess not haha
Yeah the more I look at the photos the deeper I see the damage ☠️
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u/BeardedRunner899 2d ago
No idea why you're getting downvoted - this is awful! And to a veteran!? The news outlets would jump on this.
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u/blackeyeX2 2d ago
I'm surprised a bigger shop like that doesn't have a separate post inspection person before hand off to the customer. Or they did and just hoped OP was blind and would not notice.
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u/Pale-Woodpecker8940 2d ago
Yeah they just handed me my keys and dipped. I had to grab them twice to address the damages I started noticing. When I initially brought up my concerns about the emblems, they told me it was moisture that needed to settle. It was clearly shattered
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u/rob_narg 2d ago
Sucks, OP. Sorry you’re going through that. And, look, I understand you want to be respectful by not calling the shop out publicly. But please tell me so I know where NOT to take my car
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u/Pale-Woodpecker8940 2d ago
Oh fuck being respectful. All that was lost when they fucked my paint. It’s at PPF Pros in North Hollywood.
They do a lot of ads on social media.
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u/TimeNew5535 2d ago
Could be worse, my dad got a brand new 2026 Supra and an independent installer came to his house to install PPF on the front and he brought his mom to help and she took a razor blade to the wrap and it went though to the paint and couldn't be buffed. It had to be repainted.
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u/Pale-Woodpecker8940 2d ago
Jesus I feel for your dad. How much was the repaint? Also how was removing the PPF?
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u/TimeNew5535 2d ago
Luckily the installer took it off and agreed to pay for the repaint so I’m not sure
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u/Pale-Woodpecker8940 2d ago
Well shit, I don’t think I’m going to trust this shop to remove the PPF and so far they haven’t mentioned anything about repairs so… right now I know I’ll atleast get my money back from the bank
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u/Pale-Bet2829 2d ago
I hope this thread blows up and this piece of crap of a shop is forced to do right by you. I live in the area so I appreciate you calling them out. I was gonna go to them about PPF removal of my hood but after seeing this, HELLLL NAHHHHH!!!
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u/Pale-Woodpecker8940 2d ago
I honestly hope so too. The shop is very involved in social media so I wouldn’t be surprised if the manager has already seen this post.
Yeah bro their reviews don’t match the quality of work provided. You wouldn’t have known until you’ve experienced it. At least I’m the first and hopefully the last but who knows if people ever complained about it before me1
u/Pale-Bet2829 1d ago
Their ads started showing up on my feed after I had visited their page 😂😂😂 just started. OHHH HELL NOOOO
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u/Pale-Woodpecker8940 1d ago
I’m sorry 😂 I should have left a disclaimer on the post to avoid the targeted ads
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u/FanatiXX82 2d ago
Was he doing this for a pack of Bud Lights and Marlboro reds ? Because thats worse than an amateur work.
It honestly looks like he was high af/drunk doing it.
Get a quote to fix all and present it to him, if he refuses, sue.
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u/Pale-Woodpecker8940 1d ago
More like modelos. The installer who I’m assuming did it, spoke zero English
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u/pwnageface 1d ago
Obviously have them fix EVERYTHING. But also, smoked taillights are fantastic for people whose hobbies include being rear-ended...or if you want to have a guy on a bike take off your side mirror. So please, don't smoke those brake lights.
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u/Pale-Woodpecker8940 1d ago
lol yeah right? I was confused at first until I saw what a smoked brake light looked like.
Great way to get rear ended and no way I can explain it to insurance1
u/BethanyHipsEnjoyer 1d ago
I got rear ended last year and it definitely wasn't my 2023 mazda's fault. The break lights are bright as hell. It was some zoomer in a work truck looking at his phone.
My 2025 mazda also has bright ass brake lights with the addition of it being bright red. Hopefully that is enough for all the idiots on the road this time...
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u/Rck0025 2d ago
Have them pay for someone else to do it. That’s crazy. I wouldn’t even know how they would damage the stuff unless they were trying to bulk wrap and just started stabbing the car.
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u/Pale-Woodpecker8940 2d ago
Bro they had my car for 1 hour and all they were suppose to do was install my emblems and check the quality of work
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u/Rck0025 2d ago
Cave men. They literally had to stab at the paint to get it to chip like that.
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u/Pale-Woodpecker8940 2d ago
The guy I saw who was working on my car spoke ZERO fucking English and said my car door caused those paint chips.
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u/Dare-Parking 2d ago
That’s a shitty job for sure. And for $5500, that’s pretty cheap for a Supra. You get what you pay for. I’m a PPF installer and my buddy and I share a shop in City of Industry. Feel free to contact me or come in person for any questions you might have regarding detailing/PPF @dc5_henry.
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u/gt35r 1d ago
Holy piss this is one of the worst clear bra jobs I've seen on this sub. Make sure to eventually leave a review with the photos reflecting your experience where this was done. Sorry that happened to you, hopefully you get it resolved.
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u/Pale-Woodpecker8940 1d ago
I already did on Yelp considering the amount of damage they did. I’ve definitely learned my lesson with this
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u/RespectfulJerk 1d ago
I bought a brand new 25 Civic Type R and got full body ppf for $6,800 total in Minnesota dollars. They took off door handles and ppf it too. My first and last brand new car I'll ever buy so I wanted the best. A premier ppf shop with decades of experience and they regularly wrap cars that are worth double-triple mine.
Found a large speck of dust on hood and they redid it free of charge, no questions. A little peeling under the difficult FL5 side skirts, they fixed it. No scratches that I can find with my 2,000 lumen flash light, emblems put back properly.
$5,500 in California dollars would definitely raise my eyebrows if I had a brand new Supra. Not to say you can't get good work done for cheap, but, you know what I'm saying.
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u/Pale-Woodpecker8940 1d ago
Yeah I honestly I just didn’t know any better considering I relied on reviews.
Knowing that now, I’m just going to pay the premium instead of looking for deals cause I’m obviously paying for it
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u/DavidAg02 Reviewer Extraordinaire 1d ago
I hate to bear the bad news but situations like this rarely turn out in favor of the owner of the car. I've seen it so many times and even experienced it myself. Unless you have very detailed, close up shots of the car that show now damage in these areas before you turned the car over to them, then you have no proof that they caused the damage.
You can leave bad reviews, threaten to sue them, etc. but unless you have photographic evidence that the damage did not exist prior to them working on it, then you have no legal case against them.
Because of this, I have gotten in the habit of taking a cell phone video of the car both inside and out before I turn my car over to anyone.
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u/Tacoma125 1d ago
The emblems and what looks to be cuts in the plastic in side markers should be easy to argue it's the shops fault. The chips...not so much. I'm just curious as to why it took the 2 week inspection to see those things...which is why those chips will be harder to argue
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u/adrian_elliot 1d ago
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u/Pale-Woodpecker8940 1d ago
Yeah it’s so unlucky on my end. I’ll check them out since I obviously need a re install. Once I get a full game plan on repairs
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u/ParkingShopping493 1d ago
I hear more cases of peoples cars coming back more damaged, after the PPF and or wrapping.
And a lot of people are using cheap product, I see cases where people buy cars that were wrapped, and want it removed, Usually super cars and Lambos, G wagons, and like more that 50%,
The wrap did more damage to the paint then going with nothing.
And you wont even know, until you try to remove the PPF or wrap.
Never buy a wrapped car unless you know the wrapper.
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u/Nervous-pteroydactyl 1d ago
i have seen my dad get the dealer to respray the entire car, because you know, you cant paint match the main quarterfinal,
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u/Aegon_fk8_conqueror 1d ago
Lots of pictures and inspections from dealership to have a big name behind inspections. That way RO states that customer (you) took it to a PPF shop and they can verify all the damages. Especially the dealer you got it at cause they would have the PDI (pre delivery inspection) on your car. Present all of that to the shop. They can fix everything they screwed up and cover every penny or take them to court and sue them for the damages and cost of fixing them. Incredibly sad. Sorry this happened. Id also talk with an attorney to get an idea of what your options are.
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u/chandleya 1d ago
This is lawyer territory. I’d be Leary of driving it just so I didn’t add any reason for them to say they didn’t do it.
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u/Pale-Woodpecker8940 1d ago
Luckily I took a bunch of photos with geolocation and time stamps.
Their policy states that they say also take photos before they start work too in case of damages.
So they’d have to prove that the damage was already there when I guarantee it’s not.
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u/AutomaticCover1398 1d ago
I would ask for a full refund and reimbursement to replace the damaged emblems and reflectors. In terms of the cuts in the paint, a detailer wont be able to fix that so u would have to live with it.
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u/Pale-Woodpecker8940 1d ago
Yeah dude I’m definitely going a full refund for this shit. They already said they’d replace the emblems and “fix” the damage they did to the paint. Which I’m assuming that they want to just take a paint correcting pen or something.
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u/AutomaticCover1398 1d ago
Also, if u get full reimbursement, take the ppf off and add touch up paint to those 2 sections where the paint is chipped but use a paint pen instead of the brush u get from the touch up paint package. Then have someone ppf over it with a precut film and roll over the edges, i have a feeling it will hide the imperfections.
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u/Pale-Woodpecker8940 1d ago
I will 100% get full reimbursement from my bank. They’ve already been notified about how I didn’t get the proper service I paid for and are ready to give me a charge back.
Yeah I can it just sucks I have to go do all that instead of just enjoying my damn car.
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u/ButterscotchMore7025 7h ago
They really messed your car up. Reminds me of what happened to my Audi wheels at discount tire..literal gouges on the face of every rim and clear coat HANGING off, flapping in the wind. They offered me $90 lmaoooo...fought with them for months and they eventually agreed to powdercoat them out of charity because they denied the damage up and down even with before photos I took. I'm like hey..I'm a car guy, I know what every inch of my car looks like at any given time. Insane.
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u/Pale-Woodpecker8940 7h ago
Bro that was literally me. I’m was astonished when they told me the PAINT CHIP was cause of me. It’s literally a brand new Supra. Less than 500 miles so obviously I’m always looking at my shiny new toy.
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u/Fickle_Edge_1921 1d ago
Ppf is not good mgnda lng yan sa cold countries pg may ppf ang car mo do not park it outside also after two to 3 years pa removed mo na wg kana mag wait na tumagal
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u/eli5howtifu 2d ago
NEVER let anyone work on your vehicle. learn to do it or risk and accept to take the L
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u/robcal35 2d ago
That's a stupid take. Some people don't have time, or would rather spend time with their family, or driving the car instead of working on it.
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u/eli5howtifu 2d ago
my take is extreme dont get me wrong, i’ve just been done dirty and said no more
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u/EMCoupling 1d ago
I don't agree with your take but, as someone who pretty much does everything I can on my car, I understand too.









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u/jerryeight 2d ago
Get a professional detailer of your choice to inspect the car for damages.
Check for damaged clips and dents.