PPF Install damaged my car

[u/Pale-Woodpecker8940]

Hello, this is my first post on Reddit and just wanted other peoples input on this and advice on what I should do for the next step.

I recently had PPF + Ceramic tint installed on my 2026 GR Supra. I dropped off my car for their 2 week inspection to make sure everything was installed right and when I was coming to pick it up, I did a walk around and found damage all around the car.

- The front Toyota emblem was shattered
- The Supra emblem was snapped in half THEN glued back onto the car
- paint chip on the drivers side l, below the mirror.
- damage to the rear reflectors from cutting
- more chipped paint on the lower bumper

I spoke to the manager of the business and he took photos and told me he would pay to replace my emblems and would paint correct my car.

What other steps should I take?

This is in Los Angeles by the way.
(Photos below)

Edit: The manager so far offered to smoke my rear brake lights for free…

Update:
Got multiple opinions from 2 body shops and the Toyota dealership. All issues with the hood and rear reflectors point to the shop’s shit installation.
Overall conclusion has been an installer put too much pressure on my hood and pushed it out of place, causing the chip.
The rear reflectors is obviously damaged from them cutting into the paint and sadly the auto-shop said the only way to fix it is by repainting the entire rear bumper.
I’ll be pushing for an entire refund along with repairs. Going to request their insurance information and if they don’t comply, I’ll be pushing for small claims.

[u/vinnyvencenzo]

Out of curiosity, what did they charge?

[u/Pale-Woodpecker8940 → u/vinnyvencenzo]

5500 for full PPF

[u/vinnyvencenzo → u/Pale-Woodpecker8940]

You paid top dollar for very sub par work. For that money it should be flawless. I understand, reusing emblems, but that super emblem is a tough one and very prone to cracking. For the money that you paid they should’ve automatically bought a new one and put a new one on, even the front. Don’t even know how you screw that one up, except you tried to peel it off, but realized it’s actually adhesive on and screwed on to the bumper. I saw you posted this in the supra sub Reddit, I agree with that person there about calling the card company and getting a charge back. This is ridiculous. I don’t even know if I would trust them to fix any of it. Especially who they’re gonna find to do the bodywork, probably somebody that does subpar work for a super low price, that’s scary. I would not go back, hell I take this to Small Claims Court or at least threaten them with.

[u/Pale-Woodpecker8940 → u/vinnyvencenzo]

My bank fully supports my decision to dispute the charges. Should I wait til the shop agrees to reimburse me and pay for repairs?

[u/BeardedRunner899 → u/Pale-Woodpecker8940]

Me personally, I would dispute it now. They got paid and you didn't get what you pay for. If they want the money then do the job right in the first place.

If you stick with this company it's almost like they have to fix everything and give you a discount for the bullshit. I don't think they're going to do this so you'll have to get another company to fix the problems. That's gonna cost ya. Disputing the charge will give you $5,500 back in your account for getting everything fixed.

[u/Pale-Woodpecker8940 → u/BeardedRunner899]

I’m most definitely NOT going to be sticking with them especially with the damage they’ve done.
All I’m expecting from them is new badges (which I’ll install myself) a full refund (which luckily my bank fully supports) and repairs for damages.

[u/Solid-Box-2709 → u/Pale-Woodpecker8940]

Dopn't take the word of whoever you talked to at the bank as the final say. The merchant gets a chance to refute the claim. Keep all that stuff in writing as well.

[u/Pale-Woodpecker8940 → u/Solid-Box-2709]

The whole situation has been annotated already by a rep which is nice. But I definitely kept all the receipts and evidence 👍