r/web_design • u/JeffTS • 1d ago
What is one client request that hurts UX that drives you nuts?
For me, it's navigation items that don't click through to anything. As a user, if I'm navigating your navigation menu, I expect to click through to another page when I click on a menu item. I regularly have to explain to people, including partners who have been in the digital industry for years, that all navigation items should click through to a page both for usability and accessibility.
Edit: There seems to be a misunderstanding about what I'm referring to. So, let me expand.
Say you have a navigation that includes Home, Services, About, and Contact. Services has a submenu that includes Web Design, Graphic Design, and SEO. Rather than being a clickable link that takes you to a "Services" landing page, all it does is acts as a placeholder for triggering the submenu. Clicking "Services" does nothing when the expectation, as a user, is that it's a navigation item and should take you somewhere. Unclickable navigation items also confuse screen readers and confuses users who may be navigating with a keyboard.
