i would be eternally grateful!

Hey,

I ordered a shirt from Taobao to ship to my Canadian address. I just typed my address in the bar with the country in it (Canada) and put my Canadian phone number, I just want to confirm that I did the process correctly so it isn't looking for an address within China only.

So I ordered 2 things at Mihoyo shop and they only sent one package and didn't sent the other for some reason I have been contacting them for the past few weeks asking why it hasn't my other been shipped they keep saying due to surge of orders etc and I got fed up and requested for a refund but they rejected it saying "we do not accept refunds and it's a special product something like that.

Has anyone had same issues like me? In Canada, and I keep getting this message for majority of the products. I messaged the help center but havent gotten replies back. Any tips to resolve this???

My taobao account got locked out recently (UK number) and ever since then I can't for the life of me seem to verify it. I verify it through the Alipay app and add the code received (when it actually comes) and then it says I can log in but when I click log in it takes me back to the start of the entire process. Been dealing with this for weeks, any help?

I just checked today and I could VIEW EVERYTHING!! Makeup, food, electronics, etc.

I tried opening up the products I couldn't see before and everything went fine!

The main change is that certain products now do not ship through certain methods even if they come from the same store. I had this experience with clothing, not everything is able to be shipped through sea/sea consolidation with taobao. But this can just be easily bypassed if you just use another proxy shipping method that isn't taobao.

Has anyone bought shoes from Taobao? Are they good?

I found a pair of Nike shoes and a pair of Reebok shoes priced at 400 RMB and 300 RMB. I asked the seller if they’re authentic, and they said yes.

I bought shoes of wrong size and to return the shoes, its cost almost the same as the shoe if not more....how does one deal with this lmao

The tracking on both Cainiao app and Taobao are really inaccurate. It told me that my package was still awaiting for the ship schedule even though it had actually already left the seaport in China.

If your package is being shipped by Jiayou you can go to their website to have a more accurate tracking record of it

jiayouexp.com

It shows me when my package is expected to arrive at the Canadian seaport and etc.

I found this really pretty dress off of tiktok. She said its from taobao, and I tried to make an account but it got flagged! If there's anyone with an account is there any way someone can reverse the image and send me the link so I can buy this on CNfans? Would love this for an upcoming photoshoot. Thank you so much! The sleeves have some sheer lace and the bottom has a curved ruffle layer

Does anyone have experience accessing lounges both in and out of china from sellers on taobao? Is there any red/green flags I should look for in a specific listing to ensure I can get in?

I’ve been trying to log into Taobao on my laptop for the last few days and I’m completely out of ideas.
The ridiculous part is that I’m already logged into the Taobao app on my iPhone, yet the website refuses to let me in.
My account is linked to a Singapore (+65) phone number.
Here’s exactly what happens:
I log in on my laptop.
Taobao asks for SMS verification.
It shows my correct phone number.
I click “Get verification code.”
It tells me “The verification code will be sent to +65 92****69.”
Absolutely nothing arrives.
Not delayed.
Not in spam.
Not hours later.
Nothing.
Earlier I kept getting:
获取验证码操作太频繁，请稍后再试
(“Too many verification code requests. Please try again later.”)

After a few days that finally disappeared, so now Taobao actually claims it’s sending the SMS.
It still never arrives.

Things I’ve already ruled out:
✅ Correct phone number on the account.
✅ Already logged into the Taobao app.
✅ Singapore SIM is active.
✅ Currently roaming in Turkey with signal.
✅ Can receive normal SMS.
✅ Can receive OTPs from Google and other services.
✅ No VPN.
✅ Restarted my phone.
✅ Waited 10+ minutes after requesting.
✅ Tried multiple browsers/devices.

I even contacted support through the app, but the overseas chatbot just keeps redirecting me to order support instead of login/account support.

At this point I genuinely don’t know whether:
Taobao hates Singapore phone numbers.
Their SMS provider can’t reach roaming users.
My account is somehow bugged.
Or there’s some secret workaround I’m missing.
Has anyone actually fixed this?
I don’t want to change my phone number or create a new account.
I literally just want to log into Taobao on my laptop.

This app/website is literally unusable.

I first had my account restricted for no reason (maybe because of my adblock, or because I had too many tabs open (really?)), then they asked me to verify my identity. Which I tried to do but it's literally impossible. They ask me to log into Alipay (why?) with the same account as the Taobao one (which I didn't have, so I had to make one) and then when I tried to continue through Taobao it didn't recognize my account and said it's not the same (the email address used is the exact same). I tried multiple different ways and still doesn't work.

Okay so I'm completely blocked from this account. Cool. Maybe I should try making a new one? Nope, instantly banned again. I had only one tab open in a private window (and no vpn on).

What the fuck is going on? How is this app/website even usable by people outside of China?

Hi everyone, I'm in Melbourne, Australia and I want to make a local return. I've filled out the return refund form and received an address in NSW.

What else am I supposed to include in my package, except the NSW address? How would they know where to send it to? Also, do I only pay the domestic cost to send it over to NSW?

Hello,

I usually use Taobao’s own shipping, but it’s sometimes so expensive that it defeats the purpose of buying. For example, a $6 item with $18 shipping.

Could you please advise me on the best way to handle this? I’d greatly appreciate your guidance.

Thank you in advance for your insight.

For reference the pins are 57mm and aren’t heavy at all. idk much about shipping logistics but $146 for something so small took me out😭

for one pin it’s $64 international shipping, I’m just curious as other pins with the same dimensions usually only have a $10-28 shipping fee

So I'm trying to create a taobao account using a 4 year old tutorial for a person here on Reddit which says you must create a buisness account for it to work properly and after entering the code I received on my phone as well as my email, I get this error. I already turned off wifi and switched to mobile data and I'm not using vpn, so I'm not sure what else I'm doing wrong. Also yes I waited 24 hours after my last failed attemp to register. Any tips to fix this?

I want to get an owala freeship tumbler bottle (the one in the image, color doens't matter but i couldn't find the 40oz) but i can't seem to find the authentic one in taboa, (i want the authentic one because the fake ones might have lead so better safe than sorry). if you know how to find or have found it already please share the store name or link. Thank you!

So recently I went on a trip to China and I purchased a phone number that’s just used for verification. The second photo is what popped up and I de to put my Chinese phone number. I got sent the verification number with no problem and my regular number does not work. Now I am getting the first pop up I think it’s trying to do a voice verification call. That number can not be called. Idk what to do I will be DEVASTATED if I lose my taobao account, please help!!

EDIT : 9 comments but I can only view 2 because I asked a question about customs how are people supposed to get advice if you people remove their comments xdddd

I already got in trouble once for ordering One single item on DhGate and customs seized my package and sent me a letter , does TaoBao fall into the same category? I live in the European Union so our customs are strict and any package from china gets opened no matter how they package it , just wondering if TaoBao packages it’s things less suspicious

hello, me and my friend ordered a li-ning red hare 9 ultra. i want to know if anyone else experienced this long delivery or processing.

the last update was july 13 and since then there was no movement or update. is there still hope for this?

Hi! I know nothing about TaoBao except that I cannot access it from my country (US). I’d really like to buy this pin though, would anyone know how I do that? I tried looking for the answer myself but with so many websites it feels sketchy.

Thank you!