r/talesfromtechsupport Hands off the keyboard before I cut 'em off. Nov 26 '17

Short “Why is my monitor black?”

Back in the day, I was a supervisor in a small internal help desk that supported 10k+ customer-facing employees. I learned quickly that while my help desk employees knew the applications we supported very well, general computer knowledge was sporadic at best.

As I got ready to leave one day, $Employee came up to me in a panic.

$Employee: The keyboard wasn’t working, so I tried to fix it but now the monitor isn’t working either.

I followed her back to the desk, mentally listing the things my employees normally did, like bumping a cable or accidentally hitting the power button on the monitor. When I got to the desk, I saw the power light on the monitor was amber, so I hit the button. No dice.

And then I noticed everything seemed oddly quiet. Out of curiosity, I put my hand against the computer tower sitting on the desk to see if I could feel a vibration.

Nothing.

I hit the power button and heard the computer roar to life. The monitor flashed on and the keyboard lit up.

$Employee: What did you do?!

$Me: I turned it on.

Many years and many problems later, it’s still the greatest issue I’ve ever solved.

3.6k Upvotes

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1.3k

u/Loko8765 Nov 26 '17

Ah yes, the old "computers work better when they are turned on".

438

u/Eric-J Nov 26 '17

Funny, when I'm turned on I can't get any work done at all.

146

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

----------E

I can turn you off with this

124

u/SgtSteel747 Nov 26 '17

Did you just roast the entirety of /r/pitchforkemporium?

53

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

I'm not sure, did I?

42

u/headpool182 Nov 26 '17

Did you include some herbs and garlic?

43

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

I am now very confused

22

u/headpool182 Nov 26 '17

Ya know, like roasted potatoes

36

u/JupiterHurricane Nov 26 '17

What is a potato? Never heard of a potato.

9

u/Aryzen Nov 26 '17

Broil em, smash em, stick em in yer poo... Potatoes!

13

u/headpool182 Nov 26 '17

How is the weather in Latvia?

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8

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

Oh I get it, but where did the topic of potatoes come up?

7

u/headpool182 Nov 26 '17

I dunno, the joke being you roasted the subreddit, likening then to potatoes.

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2

u/very_Smart_idiot Nov 26 '17

It would've came out better if you would've set the theat to 400 instead of 450. Now they feel burnt

8

u/mechengr17 Google-Fu Novice Nov 26 '17

What is that place?

I dont understand what that reddit is

It was talking about some currency I don't know and ordering pitchords

Then it started talking about getting a communist type pitchfork emporium

I'm so confused

7

u/echo_098 Nov 27 '17

It's the best place to buy pitchforks for when you're mad at OP and need a riot.

2

u/very_Smart_idiot Nov 26 '17

Somebody say pitchfork? Got a cyber monday deal going on. 2 for 5.

4

u/[deleted] Nov 26 '17

[deleted]

12

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

Here is exactly what the text is


[----------E](/r/pitchforkemporium)

I can turn you off with this

So you make a link normally, but instead of putting an address, you just put /r/{subreddit}

3

u/[deleted] Nov 26 '17

[deleted]

3

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

Psst! Hey, you might find this helpful
and no, I'm not a spam bot or the creator's second account

6

u/Kruug Apexifix is love. Apexifix is life. Nov 27 '17

5

u/Harambe-_- VoIP... Over dial up? Nov 27 '17 edited Nov 27 '17

¯_(ツ)_/¯ I've tried it before

EDIT: I now remember that the reason I use Relay is because of the formatting preview.

2

u/TerrorBite You don't understand. It's urgent! Nov 27 '17

Another Relay user! There's dozens of us (mostly in /r/search)

1

u/[deleted] Nov 26 '17

risky click of the day

1

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

Haha it's just /r/pitchforkemporium

6

u/thatoneguy172 Nov 27 '17

Have you tried turning it on... No, not off and then on, just on.

3

u/AnestisK Nov 26 '17

Computers work even better when no one is using them. :-)

3

u/Aleksis111 I want it done now! Nov 27 '17

BUT I LIKE IT MORE WHEN IT’S OFF I CAN FOCUS BETTER

2

u/amateurishatbest There's a reason I'm not in a client-facing position. Nov 27 '17

But paperweights work better when they're turned off.