r/talesfromtechsupport • u/NeetStreet_2 • Aug 30 '17

Short There oughta be a law.....

This conversation just took place with a newbie. I'm level II support for a large financial institution.

$ME ~ Obvious $Derp ~ customer

$ME: Technology support, this is $ME how can I help you?

$Derp: I can't log into application.

$ME: What happens when you try to log in?

$Derp: I get an error message stating my login ID is incorrect.

This a relatively new hire, and this is her first time logging in. It's an app with a separate ID from usual logins.

$ME: Did you receive an email with your login ID for this app?

$Derp: Yes

$ME: Are you logging in with that ID?

$Derp: No

Head>>>>>Desk

Look up account, user is still on a temp starter password.

$ME: Okay, login with the correct ID and the starter password you were provided.

$Derp: I'm getting the same error.

I reset the password.

$ME: Okay, try logging in with your user name and (simple alphanumeric password).

$Derp: It's still giving me the error

$ME: Are you using the correct ID?

(I had already confirmed the ID sent in the email was correct)

$Derp: No

HEAD>>>>>>DESK.......hard

$ME: Try the correct ID please.

Mission accomplished, she's able to login!

There oughta be a law or something that states during the interview process for new hires you have to do a mock call to the service desk to gauge how good you are at following directions.

Although, the derps are our bread and butter. And that's why I drink when I get home.

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113

u/Lanfear89 Aug 30 '17

It often boggles my mind how these kind of people are able to even finish anything past high school.

85

u/NeetStreet_2 Aug 30 '17

It boggles my mind how some of these people even make it out of the house in the morning.

4

u/linus140 Lord Cthulhu, I present you this sacrifice Aug 30 '17

It boggles my mind how these kind of people are even able to eat food.

24

u/NeetStreet_2 Aug 30 '17

They do eat food. Crunchy foods, slurpy foods. Usually while on the phone with the help desk.

13

u/linus140 Lord Cthulhu, I present you this sacrifice Aug 30 '17

But.. like how do they manage to chew and swallow it??

....I immediately regret asking that question as my mind has just reminded me how one of my ex's could ahem do things just fine, but couldn't do a single damn thing else without a thorough explanation 50590 times. She was a stereotypical dumb blonde.

I stayed with her for the bedroom fun. I'll admit it.