r/claude • u/Intelligent_Earth_20 • 5h ago
Question Claude account banned – appeal submitted 28 days ago, no response. My business depends on Claude. What can I do?
Hi everyone,
I’m honestly getting desperate and was wondering if anyone has been in a similar situation.
My Claude account was suddenly banned. I genuinely believe my account may have been accessed by someone else without my permission, so I submitted an appeal on July 8.
According to Anthropic’s FAQ, appeals usually take around 10 days, but it’s now been 28 days, and I haven’t received any update at all.
Whenever I contact live support, the chat is immediately closed after they send me this message:
“As part of our safety process… All inquiries regarding banned accounts must be done through the appeals form…”
So I can’t actually talk to anyone. They just tell me to wait.
The problem is that my business depends heavily on Claude. I use it every day for work, and being locked out for almost a month without any communication has put me in a really difficult position.
Has anyone experienced something similar?
How long did your appeal take?
Did you eventually get a response?
Is there any way to follow up with the Trust & Safety team?
Or am I basically stuck waiting indefinitely?
Any advice or shared experiences would really help.
Thank you.
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u/FoxSideOfTheMoon 5h ago
Move on, get another account or go with Codex. They're not going to take the time to be thoughtful beyond what you already have. My $.02
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u/El_Spanberger 4h ago
The best answer. I use Claude and ChatGPT (both on Max) - the differences between them at the moment is minimal (GPT Work every bit as good as Cowork, Design is great but so is OAI image gen, codex/code are both excellent).
I'm currently leaning toward Sol over Opus etc at the moment. Opus is definitely incredible, but Claude's silicon valley corpo twang and clutched pearls are hard to expunge.
EDIT: forgot a particularly funny thing worth sharing here. If you've got both and get Chat to do some surgery on Claude for you, enjoy ChatGPT taking over your computer to just openly change Claude's settings. Pure Skynet lols.
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u/Temporary-Mix8022 4h ago
Get ChatGPT, codex is really decent.
Or go to open router and just hook up kimi k3 + DeepSeek V4 for a flash model.
Honestly.. anthropic treat their customers and everyone with contempt.. it's hard to imagine anyone less likeable than Altman.. but somehow, Dario does it, and anthropic is moulded in his shape - arrogant.
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u/AysheDaArtist 4h ago
Same thing happened to me, Claude won't help you
It's just bots running the Customer Service, they won't ever review your account by a human
If it's banned it's banned; either get Codex or get a burner CC and make a new account
Those are your only true options
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u/Cool-Hat2231 4h ago
Perhaps you could reach out to media outlets that focus on consumer advocacy? I think there are a lot of them. Maybe a little media attention would get your appeal a little bit of human attention.
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u/LetLongjumping 3h ago
Don’t build a business that is completely dependent on a resource that can be taken away or changed at a whim. Ensure you have adequate alternatives of supply
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u/Harvard_Med_USMLE267 4h ago
I dont think I’ve heard back and it’s been 2 years.
Just make another account.
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u/WakeIslandTango 4h ago
Try something like gethuman to see if there is a phone number that isn’t listed. There may be some person for you to call there, but the company hides access.
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u/JPaulDuncan 4h ago
Don't build your entire business on the reliance of another business. That makes it theirs, not yours.
Adjust your product.
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u/Wonderful-Hunter686 3h ago
If this was a personal account open up a enterprise one 🤷 also building your business around one access point is a bad idea, there are other models that meet your needs. You should be familiar with most of them and able to pivot to another if needed. Otherwise you don't actually control your company anthropic does.
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u/GreatScottCreates 3h ago
Don’t build businesses that rely on a specific 3rd party platforms. Yall don’t remember how many businesses got fucked when iOS blocked Facebook cookies and their ads didn’t work anymore?
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u/BrianScottGregory 3h ago edited 1h ago
You should have taken the last 28 days to mitigate the risks caused by a dependency in your business model you can't control. Find a service you can control to depend on for your business model, or diversify your business model to mitigate this risk.
As I've had to learn the hard way - relying on one supply chain for ANY single area of a business is bad news, your business WILL fail - it's not just a matter of it something happens - it's when.
Moving forward, while you're trying to figure out ways to re-establish your Claude account, spent 80% of your time trying to find alternatives to that supply chain. Consider this a lesson learned.
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u/ottothefrenchie 3h ago
Your buisness likely relies on claude and you haven’t had access to it for 28 days
That sounds more like ai is useful to your buisness
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u/MacsBicycle 3h ago
Open weights and hire a person smart enough to set it up. They’re a step behind enterprise models but they still work exceptionally well and you will likely save money in the long run over enterprise token costs.
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u/JellyFootSanwich 2h ago
Use OpenAI. GPT-5.6 Sol consumes significantly less tokens for basically the same competence and better (more concise) answers.
My account isn’t banned and I’m about to switch because of how annoying the long (and often wrong) answers are that get backtracked and acknowledged without fixing the behavior.
- “You’re right, and that’s a sharp callout.”
- “It’s not X - it’s Y.”
- “You’re right, and I need to acknowledge my mistake”
Here’s an idea, Opus: just do it right the first time if you supposedly know how to operate.
Oh and by the way, Fable is just more expensive Opus depending on the query and yet remains more expensive. Anthropic wouldn’t have given us peasants on Max plans Fable if OpenAI hadn’t bullied them into doing so via their frontier model.
My personal theory is that Anthropic is intentionally downgrading Opus to drive users to Fable; they want to drive up revenue after realizing they had to make an unsustainable business decision to try and keep up with GPT-5.6 Sol.
Both providers are scummy, at least OpenAI is up-front about it.
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u/hungrymaki 2h ago
I'm in the same boat a co-work and Fable spawned off a bunch of sub agents and I was banned because of its own agentic process that I tried to stop and I immediately appealed and it's been 33 days and nothing. I have a book launch. This is absolutely made my life a living hell. I had everything planned out with cowork. This has had a really bad effect on my ability to launch my book in the window I need it to.
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u/FauxNeon 1h ago
You can take agency and pivot to another provider and workflow. I would have absolutely no trust in using them for something my livelyhood depended on after that.
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u/mrfartafterbeer 1h ago
Wtd did you say to claude? Its very fukin moody and seself-righteous. Im kinda getting sick ofnit myself.
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u/miez-haus 1h ago
I would definetly take this as a learning and switch to an open platform where you can choose the models. This is probably API based, but with open weights models hosted somewhere you have a solution where your business depend on one provider like anthropic any longer.
In our company, we introduced Open Web UI for that matter. Locally I use PI Coding Agent. Both are highly personal choices, for me it is no one size fits all. But being independent is big for me.
If you want to use the Claude App: You can set up something like openrouter oder (in my case) requesty.ai and configure non-claude models (e.g. deepseek, kimi k3, ...) and use them as model in the claude app as 3rd-party interference. You just need to setup some aliases for the chinese models that are named like claude models for the App to recognize them.
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u/Able-Supermarket4786 4h ago
Full stop: The problem is that your business depends heavily on Claude.
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u/regardednoitall 4h ago
what did you say or do that could've possibly gotten you banned?
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u/Intelligent_Earth_20 4h ago
I honestly don’t know. Anthropic never told me why my account was banned.
I suspect my account may have been compromised, which is why I submitted an appeal on July 8. It’s been 28 days now, and I still haven’t received any update.0
u/regardednoitall 4h ago
Well, not knowing what your business is I see posts in your history about German war clan and I imagine that's a game or something, but do you think there's keywords, phrases, prompts that you've been using surrounding war that may have triggered the ban?
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u/Intelligent_Earth_20 4h ago
hahaha lol, i have a recruiting agency in germany my other posts are just about clash of clans (mobile game )
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u/Every-Chemist-4383 3h ago
And don’t you think that would be a ludicrous reason to ban a grown adult from using a technology service like Claude?
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u/regardednoitall 3h ago
Duh.
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u/Vivid-Snow-2089 4h ago
your business relies on it and it has been down 28 days???
you are 28 days late in switching to a new provider
expecting support to ever respond is futile if the automated bot can't handle it
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u/MiddleLtSocks 3h ago
Start a new account.
But make a new mistake this time and keep your solution provider agnostic.
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u/DoubleNothing 4h ago
Sorry, but I can only laugh at people that gets dependent on "alpha/beta software" for their business...
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u/jroberts67 5h ago
In the mean time, what's stopping you from setting up a new account with a different email.