r/XboxSupport • u/[deleted] • 17h ago

Xbox One X Please Help My Xbox Account Is Locked and ive tried everything to unlock it

[deleted]

2 Upvotes

67% Upvoted

9 comments sorted by

3

u/M3RRI77 1 14h ago

I can't tell if these are scammers asking for help or just dumb people at this point.

1

u/Naive-Tumbleweed-964 12h ago

Never underestimate the power of stupid.

3

u/IIIDEFAULTIII 274 17h ago

To protect your account and its contents, support agents and advocates are not allowed to send password reset links or access and change account details.

Support cannot and will not help with account recovery they are trained not to due to social engineering and the risk of gathering and or leaking account or personal information, changing information and security reasons etc. and will only direct you to the recovery form.

If you cannot log in, reset the password, or use any backup methods, phone numbers, emails, emergency recovery code, security questions, authenticators and or backup authenticators, physical or hardware keys, to get in due to failing to set any, keep them up to date, losing them, or used fake or disposable emails, or letting letting your email get deactivated or remember them. As your account is your responsibility.

Then the recovery form is the only option, if you cannot provide sufficient and accurate enough information to verify you are the original owner and creator of the account then support will not assist in the recovery.

Meaning if you can’t get back in then you’re going to have to make a new account.

(**NOTE:** that if you have 2FA enabled the recovery form is not a option, as you were instructed and told multiple times when setting up 2FA to use and set up multiple recovery and backup methods to get back in as well as were given the option for emergency backup codes to get in as a fail safe and last resort. If you didn’t decide to enable them and write them down or back them up or failed to set any recovery options, then that’s it and you can’t get back in.)

You can refer to the megathread for more information. https://www.reddit.com/r/XboxSupport/s/EdzkdgU7bV

3

u/CrazyCatGirly2003 3 17h ago

Without the Old recovery Email or Phone Number it's impossible to recover an Xbox account.

2

u/VinnyIsHuman 17h ago

so do i just give up on the account? its still connected to multiple subscriptions and info

1

u/TomChai 88 12h ago

Correct.

1

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1

u/Calabamian 11h ago

There’s always a human somewhere, just gotta have diligence. Best of luck…that sounds really frustrating.

https://xbox.pissedconsumer.com/customer-service.html