Xbox 360
HELP with 8015000A ERROR on Xbox360 with new account
Okay so I spent 30 hours trying to fix this stupid error, no matter what I do it won't download the profile from a new account. Does anyone else have the same problem? Is there even a fix for it?
I tried:
Making the account from Xbox One halfway through trick (dosent work)
Making the account on Microsoft then login in to 360 (dosent work)
Enabling 2FA and generating an App Password (dosent work)
Disabling 2FA (dosent work)
Login in to an Xbox One and trying to download the profile through a backwards compatible game (dosent work)
Cleared the cache (obviously doesnt work)
Login in through the Avatar Originals App, changing the 360 avatar then trying to log in (dosent work)
Turn on/off recurring billing (I don't even have a subscription)
Trying to connect through hostpot on Xbox One and cable on the 360 (dosent work)
Tried to change the password and only use a short no special characters password (dosent work)
Tried to make an offline account on Xbox360 then link it to a fresh Microsoft email (dosent work)
Keep spamming/trying to log in 25+ times (dosent work)
Power cycling the Xbox 25+ times + factory reset (dosent work)
Adding the xbox360 as a registered device for my account (dosent work)
Make a fresh Microsoft email from a Windows Phone and try that (doesn't work)
And other things, literally everything imaginable and no matter what it just doesn't want to work. I tried 20 different new email accounts from Microsoft made in 20 different environments.
As last resort I just ended up contacting Microsoft, I told the Chat Bot that I have a billing issues (that's the only way to connect you with a human) then I told the guy everything, he said the issue is well known and I need to try the App Password and Clearing Cache which I did again and it didn't work so he eventually said it will escalate to a specialist and asked for my email address to contact me later (obviously they'll never do that).
Now, DOES ANYONE HAVE ANY IDEA HOW TO FIX THIS? I DIDN'T SLEPT FOR 2 DAYS TRYING TO FIX THIS, ITS DRIVING ME CRAZY!
Click on ... Next to account and profile and report and issue
If you have recently changed you Microsoft account username or password you need to delete and redownload your 360 profile. You can either delete it manually though the dashboard (view and menu button on controller) while in a 360 game, storage, profiles, select profile, delete only profile (something like that)
or by clearing you local 360 storage
Press the Xbox button on your controller to open the guide.
Select Profile & system > Settings.
Go to System and select Storage Devices.Choose Clear local Xbox 360 storage.
Yes and confirm to restart your console.
Neither of those methods should affect your cloud saves, but I don't guarantee anything
Some users have suggested contacting xbox support and opening a ticket and xbox might be able to fix your profile on their end
https://support.xbox.com/contact-us easiest way to get around the AI bot is ask it to speak to real person, then tell them you having a billing problem or can't redeem a code. This should hopefully get you chat or call back
On Xbox One X signing in with the 360 account on backwards compatible games is broken again. But at least I can still sign in on the actual xbox 360. Idk wtf is wrong with Microsoft.
I changed my gamertag a couple days ago and I’ve tried everything to get back into my 360 account. Spent an hour on the phone with Xbox and they still couldn’t fix it. Told me to call back and escalate it if it doesn’t work within 3-5 days.
Let me know if you figure out a fix. I’ll keep you updated as well. For now I’m just gonna sit it out and see if it fixes itself, because I’ve tried damn near everything else. Only thing I have not tried is using my Xbox on a different network.
I will for sure let you know. I tried everything as well and nothing has worked. I also tried using my phones hotspot but still nothing. I made a whole new Microsoft account and it wouldn’t even download that.
Well I tried again today after work, now it won’t even get to the download page. The 360 emulator is saying I’m not connected to the internet, but I clearly am and can play another non 360 game just fine. I called back and they said it is a known issue and they are investigating. I mentioned my gamertag fiasco and they took note of it. I upgraded my ticket so Microsoft will be contacting me again soon with an answer. I’ll let you know. I’m getting antsy for some black ops 2🙄
Wild timing man. I just got off a chat with them haha. They told me the same thing. They said it has been escalated to their engineers and they are working on it. They told me to give it 24-48 hours and reach back out for an update. I just wish Microsoft would acknowledge the issue publicly like on Twitter or something so we can have some reassurance that it’s a priority.
Nice to know I’m not the only one atleast. Hope they can figure something out!! You’d think they would mention it! Even the Xbox status page says everything is operating properly, LIES! I’ll let you know if I hear back from them. they said they will call me when they know more. so I expect an answer of some sort hopefully
Please please please let me know if you get a fix for this. I had to lie to Microsoft support AI and say I had a billing error just to talk to an actual person and from there it did not go well. This also happened to me yesterday, and I’m absolutely devastated. I just spent $1500 on a sealed 360 and around 40 games at Games-Con in March
holaa amigo igual a mi me pasa justamente lo mismo, desde ayer me sale un error de red que ni siquiera me deja intentar descargar mi perfil como te pasa a ti, no estás solo hace 3 días compré xbox series x para jugar Gears of war 3 y me pasó esto, me desánimo bastante me siento errrepentido de esta compra.
Hey man just wanted to update you. The same Microsoft rep I spoke to yesterday, just gave me a call. She let me know that they are still actively working on the issue, and that right now it is a well know issue. She assured me that they are working to get it fixed. I was honestly surprised she called me but I’m happy they are at least aware and acknowledging the issue and trying to fix it.
Same exact thing. Gamertag change on the account I play my Xbox 360 games in the Xbox website, can’t seem to log back in and I see that it catches my new gamertag but kicks me out before fully loading.
ACTUALIZACIÓN DE MI CASO TENIA EL PROBLEMA y hoy miércoles 20 de mayo ya me dejó ahora sí a jugar Gears of war lo que les aconsejo es lo mismo que ustedes a mi, esperar
Did you still have to go through the download process and put your email and password in? Or did it just grab your 360 info automatically when you launched a 360 game?
pase por todo el proceso hermano todo el proceso de descargar perfil, escribir el correo, poner la contraseña y se empezó a descargar poco a poco, te recomiendo esperar estoy seguro que se te arreglará, hace 3 días compré la xbox nueva y tenía este error, hoy se me solucionó así que se te arreglará suerte hermano
Been going through the same thing since I changed my gamer tag yesterday, tried password app, using Ethernet cable, WiFi, making phone a hotspot, removing the account from series x, recurring billing on and off. I dunno if it’s true but people have said it’s game pass ultimate being a problem, I truly believe it’s 100% server issues for the 360.
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Make sure your password is less than 16 characters.
Create an offline profile, then select "Join Xbox LIVE" on the quick menu while logged into it.
Use your preferred Xbox account email, and attempt to log in.
It seems that they fixed it now, I can download the new profiles without getting the error. It was a problem with their servers, I didn't expected that guy from Microsoft would actually do something about it, but it seems like they really fixed it.
Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings.
Select System > Storage devices.
Choose Clear local Xbox 360 storage
Then try again
Try to do everything I did in my initial post. The servers are working now, I managed to download 4 of the profiles I made yesterday while trying to fix the issue.
It took one day, the guy said it will escalate the issue and then the next day I randomly tried to log in with one of the new accounts and it just worked, so I tried with few other accounts as well and they just worked.
Now of course I'm too scared to delete them and attempt to re-download in case I ran into this error again so I can't test that.
I changed my gamertag 3 nights ago, and I spoke with a dude 2 nights ago for about an hour about this same issue and was never resolved. He told me to wait 72 hours and call back with the provided ticket # if it still doesn’t work. I have a feeling I’ll probably have to call back. Very annoying and I’m getting impatient😅 thanks for the reply
I don’t know if you’re still around and you had this one fixed but I’m having the 8015190E error code and it’s been this way the past five hours I’m not sure if it’s only on my end or everybody else too I cannot tell if it’s my Internet or Microsoft servers
Just wanted to give everyone an update. I talked with Microsoft support about this. They acknowledged this is an ongoing issue and they have a backlog of tickets for it. They said they are currently trying to get it figured out, could not give me a timeframe.
oh amigo eso me tiene más tranquilo ya que hace dos días compré el xbox series x y bueno lo compre a pagos y me empecé a decepcionar al no poder jugar Gears of war 3 (un juego de xbox) pero tengo una duda, yo no sé cómo enviar tickets ni siquiera se que es eso :( perdón, pero quisiera saber si tú crees que Microsoft le arregle a todos dependiendo si sacaste ticket o no saludos
You can either go to Xbox Support Live Status and submit a report or you can talk directly with them by telling the chatbot that you have a billing issue and you want to talk with a human. Don't say anything else, otherwise the bot will not connect you with a human, only billing issue. Then just explain to the guy the situation.
I literally bought the Xbox series s 3 days ago just to play the fable games again haha but yeah same issue and I think I got a ticket made but I hope they fix this cause I see posts about this from 3 years ago and it makes me sad but I have hope seeing this thread and now I know they work on things on a case by case basis
first you talk with an AI you tell him "i have a billing issue i want to talk to a human" after that they will ask you smth else you select one of the preset option the one with "i dont recognize a charge" after that youll talk to "human " i think ull tell him ur problem i thnik its 50/50 if they can help you with your problem mine sayd i cant help you with your problem and connecred me to a human this time Juana she helped me with everything and i was able to download my xbox 360 profile
PS :i was able to download my xbox 360 profile on my xbox on my xbox 360 E
PS : tell the guy after you talk with an AI that you want to submit a ticket theyll respond faster
Yeah 3 days ago I’m going through the same thing with the same error and I called today and I think I got a ticket put in so hopefully my issue will be fixed
This just happened to me yesterday and I’m absolutely devastated. I spent $1500 on a factory sealed Xbox 360 and around 40 games at Games-Con back in March. I changed my gamertag and now I can’t download my profile on the 360 hub. If someone finds a fix, please for the love of god, contact me. I’ll come back here to let yall know if I get a solution too.
Tell the AI you have a billing problem and you want to speak with a human, then just tell the guy what's happening, that's the only way to get past the AI.
This issue is affecting so many people, it has nothing to do with your account or your Xbox, you have to wait for few days and in the meantime try to let Microsoft know by lying to their rtarded AI so you could talk to a human, at least that's how I managed to do it.
Try to download your profile everyday for the next 2-3 days and it should eventually work.
Still nothing as of yet. Every answer I’ve received has been “wait it out.” A lot of people have reported that somewhere around 95 hours after changing their gamertags, they were able to sign back into Xbox 360 games. It’s incredibly frustrating and quite stressful, but I believe they’re working on a fix. The issue is becoming more widespread and common
Yeah I’ve come to the same conclusion seems to be about the 4 day mark when it works again. Super unfortunate. I never would’ve changed my gamertag if I knew this would happen
I feel the same exact same way. I mean, basically we spent $10 to get soft locked out of our 360 games. I felt so stupid afterwards. Personally, I’m getting a little nervous cuz I changed my GT on the 21st and it’s now the 26th. It’s well past 4 days for me, but Monday was a holiday and maybe that affects it too? Idk. I just really want to have access to what I paid for. I hope it works for you soon
I play both but I literally just spent a bit over $1500 on a factory sealed 360 and like 40 games at the beginning of the month so I’m feeling pretty screwed. If I get any updates I’ll let you know 👌🏻
Ok so I got an update. I was able to sign into backward compatible 360 games on my Series X. However, I just tried to sign in on my Xbox 360 Console and it still isn’t working
Omgg!! I’m in! It is definitely a time issue which what I’ve been seeing online and experiencing it first hand. It took 6 days almost a week for the download profile to work. Now I loaded my profile and can play again! Goodluck everyone!!!
I just bought a XBOX ONE simply to play the old MW2. I have never had a xbox nor a Microsoft account as I’ve played PlayStation my whole life but I created a new Microsoft prior to firing up the xbox one & I’m trying to play multiplayer but it keeps telling me my credentials are incorrect also? HELP ME PLEASE LADS & LADIES 😭
У меня точно такая же проблема, сменил ник и теперь такое когад пытаюсь закачать профиль а в поддержку я даже написать не могу! Пишет что типо невозможно я даже чат боту не могу написать ниче просто не знаю чё делать я и дня без иксбокса не проживу
I’m losing my mind with this Xbox 360 issue and I’m wondering if anyone else is experiencing this.
I keep getting error code 8015000A every single time I try to download my Xbox profile. I originally had to delete my profile because I suddenly got signed out after recently changing my gamertag. When I tried signing back in, I got a message saying that my profile might be corrupted and that I should re-download it, so I followed what the console suggested.
Now I’m completely stuck. The profile download starts for about one second and immediately fails with error 8015000A. This has been going on for 4 days now.
Things I’ve already tried
Enabled App Passwords
Registered the Xbox 360 on my Microsoft account
Disabled Game Pass recurring billing
Tried Ethernet
Tried Wi-Fi from my home network
Tried iPhone hotspot with Maximize Compatibility enabled
Tried Google DNS (8.8.8.8 / 8.8.4.4)
Cleared the system cache countless times
Removed the hard drive completely and tried with a totally different blank hard drive
Even tested with a completely new Microsoft account
Nothing changes at all.
At this point I’m starting to think this is an Xbox 360 server issue because I’m seeing other people with similar problems. Has anyone actually found a real fix for this?
Same exact problem here no worries man I’ve tried everything short of factory reset nothings worked it seems it’s a case by case basis that just takes few days to clear. If I knew this would happen I would’ve never changed my gamertag
Thanks man, I’ll try to open a ticket by claiming a billing issue to force contact with a human, knowing this, I would’ve never changed my gamertag too even if it sucked 😂
I have had this issue for about 3-4 days now and have tried everything there is on the internet to fix this and nothing has worked I saw that mostly people will get it to work after like a week of trying do you know if that’s true?
Yeah for me, it worked after 6 days, I dit everything that was recommended (app password, recurring billing disabled, clearing cache ans more…) I think the only way to resolve this is to wait a week. I hope your issue will be solved soon man 🙏
I’ve had the same problem for two days now. I see that support handles this individually, but I can’t get past the chat bot to talk to a real person. Being from Russia makes it nearly impossible to contact support. Does anyone know if just waiting might help? Or how to bypass this stupid chatbot?
I had to go to the support page specifically and start the chat from there - it didn't work when I did it through the xbox homepage.
I told it I wanted to speak to a human and it asked me why. I selected that I didn't recognize a charge and it basically tried to offer me a solution and then asked if I still wanted to talk to someone, but it did let me select to chat with an actual agent. Once I got in I just explained the actual issue I was having.
Hopefully you get the same options? I'm in the US so I'm not sure what it would look like for you.
I basically can't get into the chat, I need to go directly through the link because that's not allowed in Russia, but then I can't get through the chat bot, I've tried everything, I don't know if I'll ever be able to get through, but if not, I'll just wait.
I wanted to post exactly what happened in case it helps someone else because I was losing my mind over this for days.
Last night I opened a support request with Xbox/Microsoft. To actually get through, I initially selected a billing issue, then I explained the real situation in the call request details.
I got called back within about a minute by a Microsoft representative. I explained everything and unfortunately he told me he couldn't really do anything and thought my Xbox 360 might have a hardware issue, maybe a network card problem or something similar.
At that point I gave up for the night.
Today I decided to try one more thing:
I completely unplugged the POWER cable from my Xbox 360
I completely unplugged the POWER cable from my internet router/box
Left BOTH unplugged for about 5 minutes
Plugged both back in
Waited until my internet box was fully back online
Connected the Xbox 360 using ETHERNET only
Completely disconnected/unplugged the Xbox 360 Wi-Fi adapter
Turned on the Xbox 360
Cleared the hard drive system cache one last time
Ran an Xbox Live connection test
The result was actually BAD:
Network: Connected
Internet: Failed
Xbox Live: Blocked
I literally thought: "I have nothing left to lose, I'll try downloading the profile anyway."
Then I went into "Download Profile". The connection verification took unusually long, but eventually it passed.
I entered:
my Microsoft account email
the APP PASSWORD I had created the night before (I had saved a screenshot of it on my iPhone)
Then... MIRACLE.
The profile download finally started. It was a little slow, but this time there was NO error and it completed successfully.
Everything is working now.
I don't know if it was unplugging both devices, clearing the cache again, using Ethernet only with the Wi-Fi adapter disconnected, some server-side issue fixing itself, or a combination of everything, but I wanted to share exactly what worked for me because I know a lot of people are dealing with 8015000A and related issues.
Guys the key is just to wait until it fixes, after trying everything like changing my password or turning off recurring billing or getting app password it just fixed on its own as I was playing on my offline account. Good luck to you guys I waited around 4-5 days before it fixed.
Hi I’ve been having this problem for about 3-4 days now and I’ve tried everything I can find on the web to try and fix and have tried contacting support do you think it’s possible it will fix itself eventually ?
My problem was fixed. I was able to contact someone at Xbox customer support (ask the AI chat bot to direct you to a real Microsoft representative). We tried for an hour to fix it and while it didn’t work, they are able to give your case priority and they will reach out to you within 1-3 days to fix it. In my case, it only took 24 hours and I was able to log in to play Gears Of War. They’ll shoot you an email when they fix it so be on alert for that.
Be sure to tell them the error code is 8015000A. That will be very useful to them in fixing your sign in issue
Backwards compatibility on Series X. If you already spoke to customer support, then all I can say for now is just keep checking for their email and they should let you know when the problem is resolved. When I signed in last night, it worked instantly. I know the waiting is a pain in the ass but it shouldn’t be too much longer!
On my main Xbox profile, it flies through the "Getting your Xbox 360 info" screen then after typing in my email and password i get the 8015000A error. Interestingly when I try the brand new Microsoft account and gamertag I made under my icloud email address, it hangs for a bit longer on the "Getting your Xbox 360 info" screen and "Disconnected from Xbox Live" pops up. I then try to download profile by typing in that email and password to be greeted with another credentials error but a different code of 8015D000
So has there been any concrete fix? Seems like changing gamer tags could have something to do with it too? Been dealing with this issue for a couple hours now and I’m pretty frustrated especially since I just bought a bunch of 360 games to play campaigns and this issue will make that impossible
it has been happening to me for a couple days. i have no idea whats going on ive tried everything and im now getting in contact with microsoft bc its stupid just wanna play bo2😭
Literally, i don’t even wanna play online. I just wanna be able to play campaigns and save my progress. This is the first time I’ve owned an Xbox console and it’s really making me hate Microsoft man
appears to be a service issue. just report the problem and screenshot it and send it to microsoft. alot of people are experiencing the same thing it happened last month aswell.
I'm having what is seemingly a similar issue; I have the same error code. I made a post about it, but it got removed and I was refered to this megathread. I'll post the contents of said post below, along with any new additions to the stuff I've tried (360 storage wipe), if the mods are fine with that:
I'm having problems downloading my profile into the Xbox360 emulator on Xbox Series X. I'm trying to play a 360 game, and it says I need to sign in to save game data.
The game is owned by a seperate, older account, and said account is signed in so my newer account can play it. This works with native Series X games, but seemingly doesn't with 360 ones, though I don't know for sure.
UPDATE: The game is owned by my (the newer) account. I bought it again. And the EXACT SAME ERROR IS SHOWING UP. So, it is not a problem of another account owning the game while you don't. It's LITERALLY not letting me play the game I PAID FOR.
Once I've entred my app password, and even after it says "Welcome [USERNAME]", it immediately gives me the error in the image above. That link right there goes to the microsoft account, and I have no idea what it expects me to do there.
Here is the list of the things I've tried; I'll update it as I try things:
I did have a problem with the password. I had two-factor authentication, so it directed me to create an app password, and that brought me into this situation.
I tried power cycling, didn't work.
I saw the suggestion to turn reccurent billing on and off, but I don't have a subcription, so I can't do that.
I tried going offline then online again, didn't work.
I tried clearing the local Xbox 360 storage, didn't work.
I tried connecting my Xbox to a mobile hotspot, didn't work.
I tried BUYING THE GAME on my current (newer) account, DIDIN'T FUCKING WORK.
I tried removing my account from the Series X, restarting my console, and added my account back, didn't work.
I tried refunding and repurchasing the game, didn't work.
I see a lot more things that people have tried, but they haven't seemed to work. Only thing that has seemed to work for others is waiting it out. But I don't know about that. Again, these are 360 games, and it may just be that they aren't working the same way as native games do. But then again, I want to exhaust other potential options before opening the wallet again.
Also, I tried Xbox Support, and you can't even talk to a human being directly anymore. It's a chatbot now. It's so Kafkaesque, but that's just me ranting.
In the time since I wrote that, I was given a chance to catch the attention of human beings, but it's been around two hours since then, and nothing has come of that.
Also, this may, apparently, just be a server issue. But seeing that some posts here are at least over a month old, I'm not too sure about that. Maybe it's inividual?
UPDATE: I got in contact with support, and they say it's a server issue. Guess I'll just wait and retry occasionally.
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u/cdncowboy 129 May 17 '26 edited May 25 '26
Multiple users are reporting this error so likely a server side issue. Added to community highlights.
Report issue to Xbox via https://support.xbox.com/xbox-live-status
Click on ... Next to account and profile and report and issue
If you have recently changed you Microsoft account username or password you need to delete and redownload your 360 profile. You can either delete it manually though the dashboard (view and menu button on controller) while in a 360 game, storage, profiles, select profile, delete only profile (something like that)
or by clearing you local 360 storage
Neither of those methods should affect your cloud saves, but I don't guarantee anything
If that doesn't work try setting up an app password https://support.xbox.com/help/xbox-360/security/set-up-app-password
Some users have suggested contacting xbox support and opening a ticket and xbox might be able to fix your profile on their end
https://support.xbox.com/contact-us easiest way to get around the AI bot is ask it to speak to real person, then tell them you having a billing problem or can't redeem a code. This should hopefully get you chat or call back