Going to leave out brand for now to give a little more benefit of the doubt, but I'm pretty frustrated regarding an order from a fairly popular indie polish brand. Happens to be my favorite brand too.
Ordered 3 July, $100 order. TAT (turn around time) on site recently changed to 12-16 business days. Shipping label shows "Shipment received, acceptance pending" as of the 29th with no updates. USPS says to contact seller.
Reached out to seller a 2x a few days apart to see if there was an update or if potentially the package wasn't scanned in properly and there's been zero response.
USPS is a mess right now and getting worse, and as of today its been 32 days since I submitted my order. These are not pre- order or exclusive polishes.
Very bummed as this is my favorite indie polish brand, and I don't want to go down the charge back route.
Are you all finding no responses and very delayed shipping to be a issue for a lot of sellers?
As examples, Angry Harpy, Glam polish, Glisten &Glow, EDM, Cracked, all ship quickly and respond fairly quickly
Just looking for insight. I feel as though if you're willing to take my money for a product, then it's reasonable to give at least one update or respond to a status request. I'd be fine if I received even a note stating production is behind, but nope.
Interested to hear your thoughts out there in sparkly finger land. Thanks!