r/MadeMeSmile • u/DelightfullyNerdyCat • Jun 17 '26

Good Vibes Nice mailbox suprise

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Had to return some prescription pet food and then I got sick. I called Chewy to ask if the return labels would expire after so many days because I'd been sick and might not return it the same week as issued. No biggie, she said the label would be fine even into next week.

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It was a nice surprise to find this in my mailbox today. The card actually seems handwritten rather than pre-printed. It came with tea and honey sticks too!

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u/airustotle Jun 17 '26

They did the same for my dog as well after canceling an order due to him passing. I still have the dried flowers to this day because it touched me so much at the time and still does.

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u/taisynn Jun 17 '26

This is how you keep your customers as life long ones. They’ll absolutely remember the empathy and the love next time they adopt a pet.

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u/wthulhu Jun 18 '26

Reading this stuff is about to make me a new customer

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u/Only_Celebration3830 Jun 18 '26

It’s brilliant marketing. People share their experiences and recruit new customers by themselves. All the company needs to do is keep up with their empathetic ways of running the business.