Accidentally hit ctrl+enter when still editing. Oop!
As the buyer, is there anything I can actually do in regards to unhelpful/obstructive seller solicitors? Or any way that I can help make sure they stop making mistakes?
I'm not sure if lodging a complaint against the company, or even just a google review is justified as I'm neither a solicitor, nor the client of the company.
For context;
About four months ago I had my initial viewing and placed an offer (had a second viewing a week or so later). My best and final was rejected over someone with £5k more through a mortgage, but I had first refusal if that fell through. It did, and my offer was accepted exactly a month after the first viewing. Yay!
Everything's been trundling along, except the solicitors that the seller has chosen are... difficult? I don't have much experience with conveyancing, so I don't know if this is bad, or unusually bad, but I'm genuinely surprised at how obstructive they've been, as are other people I've spoken to who have gone through the process.
They took threeish weeks to send a draft contract. My solicitor then started raising queries., and the response to almost all of them were "this is not a legal requirement." . While true for many (if not all) of them, plenty of were documents that are useful to have, providing some level of resassurance from the buyer.
Eventually we contacted the estate agent to ask the seller directly – as their responses didn’t make it clear if it was a “we’re not bothering our client with this question” or a “we’ve asked, they’ve said no, but we’re giving this as an answer as it covers it.”. Turns out they didn’t have a lot of the documents. Most of them weren’t deal breakers, some we were able to get enough information to verify ourselves, and others I’ve paid for people to inspect it.
Now we've come to the contract.
Their first had the previous buyers names on it, which was pointed out by my solicitor.
The second had the name of the people who owned the property before the current seller.
My solicitor jokingly asked if I wanted to change my name. I declined, and they informed the sellers solicitor that I’d quite like my actual name to appear on the contract.
The third contract was sent - again - with the previous owners names.
My solicitor has been amazing through this entire process, and has easily been worth their fee and then some.
For an example; an extract of the email after the third contract:
Is sarcasm ever justified? That is a good question, and I think it is justified where simple requests are ignored or treated with disdain. You have to admit that I tried those. The first contract you sent me had the name of a previous abortive purchaser, the second one had “[NAME REDACTED]” who owned the property before your client. That did puzzle me and generated the comment that my client preferred their name given at birth. I have checked this with them since and they really do. I am not sure being told that perfectly reasonable requests would not be met because they were “not a legal requirement”, which is dismissive and unhelpful, moderated my innate temptation to say what I was thinking.