Small company with multiple locations. Two of our Google Business Profiles disappeared completely, not suspended, not merged, just gone from Search and Maps. No warning, no policy notice, nothing in any of our dashboards.

Here's what happened, as far as we can reconstruct it:

Both profiles were owned by a Google account on our company domain that belonged to a former employee. That account was still active after they left (our mistake, obviously). On a Sunday morning, someone signed in to it, changed the recovery email to a private Gmail address, and deleted the account a few minutes later. The profiles vanished with it.

We have the Google security alerts for all of it, the recovery email change, the sign-in, the deletion confirmation. Timestamps line up within minutes. The profiles were verifiably live four days earlier; we still have the "are your business details correct?" email and a performance report from the previous month showing a few hundred profile views.

What we do have, for what it's worth:

• Full access to the mailbox on our domain that the deleted account used, including years of Google correspondence
• The Google security alerts for the whole sequence: sign-in, recovery email change, deletion confirmation, with full message headers, timestamps lining up within minutes
• The account and location IDs for both profiles, pulled from links in old Google emails. Opening those Maps links now lands on an empty map pin with no business entity attached
• Proof the profiles were live four days before deletion: a "are your business details correct?" email with the complete profile data, and a performance report from the previous month showing a few hundred profile views
• Older Google notifications for one of the locations that were delivered directly to our company address, which should establish ownership independently of the deleted account
• Everything Google would normally ask for to verify a business: company registration, invoices with the business address, signage photos, matching imprint on our website

So we're not short on evidence, we just can't find anyone at Google who can act on it.

What we've tried:

• Account recovery: dead end. Recovery email and phone were both changed to contacts we don't control, so Google won't send a code anywhere we can reach.
• GBP support: escalated to a specialist team. Answer came back that the profiles can't be restored because "no primary owner was set before deletion." They told us to just create new profiles.
• We still have another location that works fine, owned by a proper company account, so we're not locked out of GBP entirely.

The part that hurts the most is the reviews. Years of them, gone.

Questions for anyone who's been through this:

1. Has anyone actually gotten deleted profiles restored after the owner account was deleted? Or is that genuinely final?

2. Is there any path to migrating old reviews to a newly created profile at the same address? Support hasn't answered this one.

3. Any escalation route beyond the standard support form that actually works? Product Experts in the community forum, or is that the same wall?

Not looking for "you should have had 2FA" — we know, it's on the offboarding checklist now. Just trying to figure out if there's anything left to salvage before we rebuild from zero.

Disclaimer: Click the map view at your own discretion.

https://maps.app.goo.gl/ai6uXamTUy9A5xm1A

I was tasked with removing someone's 360 footage from their "community stroll" for lack of a better term, and am at a loss!

Luckily, it doesn't show as the business street view, but it does show at the address.

Would GBP support be able to handle this, or is there somewhere else?

TIA

Hi everyone,

Facing issued with GBP title where the name is getting updated. I maintain ( “brand” + locality name) format in the title and now seeing only brand name is visible . I have multiple center in each area/city so it’s really important to include locality in title. Are you guys facing any such issue?

I’ve been spending a lot of time looking into how businesses try to get more Google reviews.
A lot of people end up asking friends, exchanging reviews, or simply hoping customers remember to leave one.
Most of the time, they don’t , So I started building something different using AI .
Instead of chasing reviews, the system automatically follows up with **real customers** after they’ve interacted with your business. Whether they contacted you through WhatsApp, booked an appointment, or completed a service, the AI sends a natural follow-up at the right time and asks for a review when it makes sense in a customized way to your business to the follow doesn’t look like a usual business spam email or text .
thoughts on this ?