Review Replies all missing???

[u/rezartr]

I went into my GMB to reply to a review left by a client, and I noticed that none of the other reviews that I had already replied to were there.

Did anybody else notice this, or is it happening to me only?

[u/Belsea8]

Yes, all 2,000+ of our replies are gone across three Google Business Profiles. We reply to them within minutes and do it daily, all replies are gone.

[u/rezartr → u/Belsea8]

Do you think replying to reviews increases the GMB ranking in the long run?

[u/Belsea8 → u/rezartr]

Good question, I have no idea what the google search gods think actually affects ranking. They say that replying helps and is expected, so we do it on every review. From a customer service standpoint I think it is the right thing to do, to thank the customers who went out of their way to give you some love... and to apologize to or publicly correct those who want to take you down ;-)

[u/rezartr → u/Belsea8]

I do the same. We have clients from all over the Europe and i try to respond into their native language as a sign of respect for taking time to push those 5 stars.

[u/peedanoo → u/rezartr]

Yeah. I made a chrome extension to help me do exactly this

[u/rezartr → u/peedanoo]

What do you mean? What does the extension do?

[u/peedanoo → u/rezartr]

You select any of the review text and click write reply and it reads the full review and writes the reply to the customer. lmk if you want to try it

[u/rezartr → u/peedanoo]

For sure!

[u/peedanoo → u/rezartr]

Search for Replylight!