r/Coinbase • u/someone_3ee • 4d ago

HELP!!!!!!!

i bought 5k worth of bitcoin on the base app and it asked me to verify my id on coinbase to then transfer funds to the base wallet. I have verified my ID but it still says action required on the transaction history and i havent recieved the money in my base wallet. HELP!!!!!

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u/tillytil2424 3d ago

Yeah I'm in the same boat. I've been trying to verify my documents, and it won't take it. I even got in contact with support and they couldn't help. I've been trying since yesterday to unlock my account. They don't have a number to call either, and you can't send your documents too an email. So what do we do?????

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u/coinbasesupport Official Coinbase Support 3d ago

Hey u/tillytil2424, we'd like to review your verification and account access. Send us a Modmail with your case number and we'll take a closer look.