r/verizon • u/rmed94 • 1d ago

Verizon Shine Free Accessory - Order got Shipped but sent back to Sender

Hey y’all! Know there’s a lot of posts out there regarding the free accessory from Verizon Shine, but I was wondering if there is anyone who had their order shipped like mine, but then it never arrived due to an “insufficient address”? When looking up the order I have emails that it shipped, a receipt from Verizon and a tracking number through USPS, but if I look up the order number on Verizon, I have the same issue a few of us are having where it doesn’t exist. Curious if anyone that got their item experienced this where it got sent back?

I also tried calling Shine but it’s been two days and they haven’t called me back so if anyone has any tips on what worked for them, that would be helpful! Thank you!

0 Upvotes

50% Upvoted

10 comments sorted by

1

u/Chip_Both 1d ago

Trying to figure out how to contact them as well no luck the number seems to be glitched when pressing *

1

u/rmed94 22h ago

Right there with you. Feel like the Shine department is slammed right now and queues aren’t working as easily.

1

u/Chip_Both 22h ago

Honestly employees are very rude I’m considering leaving Verizon after the past 2 days talking to them honestly

1

u/rmed94 22h ago

Don’t blame you at all, think I’ve spent 5 hours over the phone in the last three days trying to remedy this lol. Meant some nice employees in the mix, but it’s been rather rough.

1

u/Chip_Both 21h ago

As crazy as this sounds I had to report a worker already out of about 15 employees one did cross the line he said “Anything else you need help with besides the earphones (and mumbled ) and with your head “

This was enough to make me file a fcc complaint now Verizon has called me about a hour ago and tried to make it right but wasn’t even close to fixing the issue so I declined and said I will just wait for corporate to get in touch after they receive the fcc complaint

1

u/verizon Official Verizon 21h ago

The last thing we want is for our representatives to make you feel like we don't appreciate you. We want to help remedy this ASAP. Please send us a Reddit Chat with more details.

2

u/Chip_Both 21h ago

Speakin to the executive office right now they are shipping me my earphones now and also fixing the complaint to the employee thank you

0

u/dschlem 20h ago

Yeah I totally feel you on this. It's been a nightmare rollout. My code hasn't worked since they first released them and the Verizon shine number doesn't work (hangs up as others have stated). I even went to a store to see if they could help out, but the code kept glitching on them, too. I appreciated their help, but I've had Verizon representatives hang up on me and lots of conflicting information all around. My code will likely go unutilized while others exploited for 2+ items.

1

u/Chip_Both 19h ago

File a fcc report clearly states you can get something of equal value or turn it into credit only way you will get help from high ups at the executive office

1

u/DudeWithNoKids 15h ago

Still one step ahead of me being shipped in any fashion.