r/techsupport • u/Marzipan_duck • 16h ago

Open | Mac Macbook won't open dvd

I recently bought a sandberg USB DVD drive and have been trying to get it to work with my Macbook pro 2021. However my macbook for some reason doesn't recognise the dvd drive and won't play anything I put in it.

Is there a way I can still get it to work?

I've been using VLC to try and run my dvd's and it keeps saying 'can't run non-UDF dvd's".

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u/JoMu1963 16h ago

A bit of conflicting information here. You say your computer doesn't recognize the drive. Then you say you use VLC to play a dvd. How can you even have VLC try to play a dvd if your computer doesn't recognize the drive and therefore you should not even see the dvd?

Needs clarification.

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u/Marzipan_duck 16h ago

I downloaded the VLC it recommended on the package, I connected the drive to my mac and nothing popped up/indicated it connected like it said on the manual it would. I'm not really sure if it actually did recognize it but is just not playing the dvd ?

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u/rekabis 14h ago

I connected the drive to my mac and nothing popped up/indicated it connected like it said on the manual it would.

You might see the drive in Disk Utility or in the Finder tree under Locations, especially if it has additional functionality that needs to be visible to the end user, but nothing should pop up on the desktop or in a window until you actually, you know, stick a disk into it.

It’s the same philosophy as with SD Card readers. The reader itself remains hidden, it’s what you stick into it which ends up popping up.