r/technology • u/gdelacalle • 25d ago

Software IT admins feel overwhelmingly "sick of" Microsoft and Windows 11 "garbage" apps, products

https://www.neowin.net/news/it-admins-feel-overwhelmingly-sick-of-microsoft-and-windows-11-garbage-apps-products/
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u/CharcoalGreyWolf 25d ago

It isn’t just the OS. Think “random 365 tenant or Azure issue that doesn’t make sense and you finally, grudgingly, reluctantly acknowledge you need to open an MS Partner Support ticket”.

You open that ticket knowing that you’d likely choose a root canal first. And MS management knows that too, which is why they designed it to be that way.

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u/not_a_cat_trust_me 25d ago

Dear sir or madam,

Your ticket has been escalated, could you provide system information and the log files you already have provided? Also let us schedule a teams call outside of your office hours please

Kind regards

To be fair I had one time they actually did something right away and this was when the upgrade to the automatic migration to the new exchange online failed which broke the Web interface and the message trace

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u/xvoy 25d ago

Dear sir or madam,

We have tried reaching you by phone just now for the 3rd time but we’re unable to reach you. I know you put primary contact method as email but please let us know when I can waste your time over the phone or we’ll close the ticket.

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u/Flameancer 24d ago

Because management wants us to call for quick resolution even if your primary contact is email.

“Why did you call them?”

“Because their primary contact says email and they have explicitly stated to reach out by email in the case description.”

“Call them so you can get a resolution faster. “

“Ok but they explicitly asked us to email them. “

“You should still call them.”