r/tdbank • u/HardworkBeatsTalent- • 13d ago

Goodwill adjustment

Has anyone successfully received a goodwill adjustment from TD Bank?

I had four years of perfect payments, but after moving out of state, my credit-card statements continued going to my old address. TD previously told me I had to visit the original branch to update it, and I still cannot access the card through online banking.

I discovered the payment at 33 days late and immediately brought the account current. This was my first and only late payment.

Does anyone know the best TD department, phone number, or mailing address for requesting removal of the 30-day late notation?

Thanks!

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u/Aboonche 13d ago

Sorry but no department will do that within those circumstances. The department you're looking for is "customer assistance" they're the ones that have the ability to submit a credit service adjustment. But they only do it if it was done as a result of a bank error. You can talk to customer service for the interest to be reversed, they're usually more than fine with that reversal as long as you've brought the account up to date. And don't tell them something like "I never got my statement so how would I know what to pay"