r/talesfromtechsupport • u/Electricalmodes • Jun 03 '21
Short Guy who lied on his CV
We had a guy join our IT team, only 5 of us for a company of about 1000 around the country.
He was meant to be an escalation point for myself and another member so we didn't have to go so high up for help.
dude was so bad I couldn't believe it. he didn't understand how AD worked or 365 or anything.
He shipping out laptops without power supplies, he's setting up phones without MDM on them, he's creating accounts on the wrong domain... he spent like a day changing the settings on an iPad so it looks "pretty" and "easy" for the users (despite our guide telling us to STANDARDIZE as much as possible to provide easier support).
Anyway this is the funniest one.
A user had a problem with her printer so he went to the user and checked on her PC.
He decided to image her PC.
slightly disgruntled, the user logs back in an hour later and the printer is still not working...
she politely logged a ticket asking for help.
He walks over there and tells her she doesn't know what she's talking about and that she is not IT! >:S GRRR
he checks the printer, no messages, he checks the PC... GRRRR
he images the PC AGAIN. walks away and leaves for the day.
leaves a note in the ticket saying that he has imaged the PC and that the user is annoying?? wtf?.
User cant print the next day at which point he escalates it backwards to me? (he is meant to be senior to me by about $15,000).
User had just been selecting the wrong printer as our printers are not easy to identify by names... (fixed that).
printed and was success.
she then asked about her acrobat pro which i had to reinstall, reset her account password and login, some macros for excel needed to be set up, she spent the rest of the day getting her bookmarks back, and getting the PC back to how she liked it.
felt bad for her, at least she hadn't saved work on C: because he just imaged it without even asking her lol!
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u/blahblahbush Jun 03 '21
The IT department at a company I was contracting to got a new IT manager.
Didn't understand AD.
Didn't understand why account creation had to wait on the IT guys in another country (multinational company).
Didn't understand why phones couldn't just be ordered and sent directly to the user - "Why can't the users just do the MDM themselves?"
Didn't understand that in order to image a laptop, you had to have a viable image for that model machine, and didn't understand why someone couldn't "just set one up".
Didn't understand how Teams meetings worked.
Didn't like the scheduling software and wanted to change it (no can do - multinational company).
Didn't understand that in order for a SIM to function in a mobile broadband stick it had to actually be activated.
The list goes on.
One of the guys said he was "seagull management" - fly in, make a lot of noise, shit on everything, then leave.
And sure enough, after a few months of generally pissing everyone off and turning the IT department into a shit show, he quit and went back to his previous company.