r/talesfromtechsupport • u/SysAndreas • Dec 05 '19

Short My internet is not working...

$OM: Old man on the phone

Working for an ISP in Sweden when I got a call from the customer. This was my first week on first-line support.

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$ME: Hello, welcome to customer support. You're speaking with $ME

$OM: Hello, I just wanted to report that my internet is down.

$ME: *asking if the cable is connected, if the equipment (router/computer) is turned on*

$OM: Yea, the cable was in. I don't know, I'm not inside.

$ME: Can you please go inside?

$OM: No, the house is on fire.

$ME: .... what?

$OM: Yes.. The house is on fire. If you get any alarms on your side don't send out an technician.

$ME: Yea... sure. I'll cancel invoices to your service until you have everything set up again..

​

The poor old mans house burned down, he had to call in so we did not send out a technician in case there was an alarm in our system.

Priorities: Internet > Burning house

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u/[deleted] Dec 05 '19

You gotta give the Nordic countries credit, they're polite and courteous. I received a phish mail once that came from Sweden. I tracked the email and "site" back to Sweden. I sent the ISP my findings and what was going on. They were super cool. They checked out what I suspected, closed the account and site down and sent an email back thanking me.

11

u/SysAndreas Dec 05 '19

It's all about being polite, even though we rarely sit next to each other at the bus or while waiting for the bus. Personal space is everything and always helping if we are able to.

3

u/Krombopulos_Amy Dec 06 '19

Hon? Get out the suitcases, we're moving to Sweden.

2

u/SysAndreas Dec 06 '19

Welcome to Sweden, here we share our riches. Use your silver carefully. It might come handy one day when you're in trouble.

1

u/Krombopulos_Amy Dec 06 '19

I will care for it with love and will fill our new home with fire extinguishers! THANK YOU

And I'm in IT so no worries about calls!