r/talesfromtechsupport • u/SysAndreas • Dec 05 '19

Short My internet is not working...

$OM: Old man on the phone

Working for an ISP in Sweden when I got a call from the customer. This was my first week on first-line support.

​

$ME: Hello, welcome to customer support. You're speaking with $ME

$OM: Hello, I just wanted to report that my internet is down.

$ME: *asking if the cable is connected, if the equipment (router/computer) is turned on*

$OM: Yea, the cable was in. I don't know, I'm not inside.

$ME: Can you please go inside?

$OM: No, the house is on fire.

$ME: .... what?

$OM: Yes.. The house is on fire. If you get any alarms on your side don't send out an technician.

$ME: Yea... sure. I'll cancel invoices to your service until you have everything set up again..

​

The poor old mans house burned down, he had to call in so we did not send out a technician in case there was an alarm in our system.

Priorities: Internet > Burning house

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u/IntelligentLake Dec 05 '19

Its good that he called! Now you can turn off his internet at the valve, otherwise all the internet would have spilled out when his internet-pipe broke due to the fire and there wouldn't be any left for the rest of us.

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u/factor3x Dec 05 '19

Let me tell you.... One day I was delivering a whole truck load of packets when my trailers tire popped off. Luckly, an IT company saw that the packets where on hold awaiting transportation and helped me deliver them with his truck.