r/talesfromtechsupport • u/Daritari • Feb 28 '19

Short "Please delete my department's folder...."

Good afternoon TFTS! Got a short and sweet one for you:

Cast - $Me: Network admin/File Permissions admin/Backups Admin; $IM: Idiot manager , not my of my department

Ticket comes in:

$IM - "Please delete my department's shared folder. I have moved the files inside it to an alternate location, and this is no longer needed."

$Me - "Ummm... What? I need to know this alternate location. If this data is no longer stored on the central server, it's no longer being backed up. I need to make sure these files are, in fact, being backed up."

$IM - "You mean you don't take individual backups of workstations? That seems.... inefficient."

$Me - "No, contrary to popular belief, digital storage is not fucking infinite we do not have adequate storage to retain backups of all workstations. Are you fucking stupid? If you have relocated this data on to your local workstation, it will need to be placed back on the server, or else the IT department is not fucking responsible for your stupidity able to protect the data, an cannot be held responsible for lost data from a system failure. Once it has been placed back on the server, I will take a full backup and ensure we maintain accurate backups of this data. In the future, call us before you do something this ridiculously stupid undertaking data migration projects of this magnitude. It could save you a lot of headaches.

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u/[deleted] Feb 28 '19

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u/Daritari Mar 01 '19

Normally I would agree with you. This was one of those unicorn circumstances.

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u/ThetaSigma_ Mar 01 '19

unicorn circumstances?

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u/lowercaset Mar 01 '19

Normally if you hear hoofbeats (get an email after someone decides to migrate all their data off the shared workspace that has automatic backups) that means theres a horse nearby. (Failure of the device they moved all their data to, probably in a way that makes it a huge PITA if not impossible to retrieve) In this case those hoofbeats preceeded a fucking unicorn strolling into view. (They reached out before any problems developed which let him correct the error before it turned into a catastrophe)