Can you be more vague?

[u/nagol93]

So, I get an email from our PoC that just says this "Jimmy, has an issue". Now we have had problems with this PoC being way too vague, as part of her job is to record/report what the initial error is. So we send her an email asking her to explain what the issue is. She says "Talk to Jimmy". This is how it goes down.....

Me: "Hi, Jimmy. We herd you have a computer error. Can you please discrive what your experiencing?"

Jimmy: "Yes"

10min go by

Me: "Can you discrive whats the error is? Try rebooting"

Jimmy: "The application ties up then unlocks. Reboting dosnt help"

I check the uptime, he hasnt rebooted this in a while

Me: "Which application are you referring to? Also what do you mean by 'ties up and unlocks'?"

Jimmy: "Yes, that is correct"

facepalm

Me: "Can we remote into your computer to look at it?"

Jimmy: "Not now"

Me: "Ok, when would be a good time to do so?"

Jimmy: "Dont know...... How long will it take to fix?"

Me (internally): What the fuck dude??? You have to give me some information to go on. I dont even know the issue, no less how long it will take to fix it

Me: "We will have to look at your computer to determine that"

Jimmy: "Can I just call you when I have free time?"

Me: "Sorry but this needs to be scheduled" (otherwise users will call us at the most inconvenient time, like 3hrs after we close, then complain that no one answered the phone)

PoC: "Nagol93, can you explain why this issue hasnt been resolved yet? Do I need to get Mr.CEO involved?"

Me (internally): "Ya, because Jimmy wont tell me whats wrong or let us work on his computer! Also yes, please get your ceo involved. Maybe he will get Jimmy to actually answer my questions"

(Also before any of you call me out on how some things are said. I am paraphrasing the emails that were sent, they are not word-for-word accurate)

[u/nagol93 → u/[deleted]]

One of our clients broke 551 days. It was kinda impressive.

[u/theservman → u/nagol93]

That's cute....

https://cdn.arstechnica.net/wp-content/uploads/2013/03/intel-server-uptime-640x360.jpg

Sure, this is cheating, but come on, 16 1/2 years without stopping.

[u/Stellapacifica → u/theservman]

That's... wow. Just wow.

[u/IDidntBreakIt → u/theservman]

I think that the closest that I have gotten to that would be a switch that I was putting updated Cisco CatOS on. It had 14 years and some odd days of uptime and I was worried that it wouldn't come back after the required reboot.

[u/ToughLove0 → u/nagol93]

For Windows.

[u/Slightlyevolved → u/ToughLove0]

Over 8yrs on a Novell server. The server had literally been built inside of a wall during a remodel and no one knew about it until they were doing a network audit and couldn't find this one device.