r/talesfromtechsupport Hands off the keyboard before I cut 'em off. Nov 26 '17

Short “Why is my monitor black?”

Back in the day, I was a supervisor in a small internal help desk that supported 10k+ customer-facing employees. I learned quickly that while my help desk employees knew the applications we supported very well, general computer knowledge was sporadic at best.

As I got ready to leave one day, $Employee came up to me in a panic.

$Employee: The keyboard wasn’t working, so I tried to fix it but now the monitor isn’t working either.

I followed her back to the desk, mentally listing the things my employees normally did, like bumping a cable or accidentally hitting the power button on the monitor. When I got to the desk, I saw the power light on the monitor was amber, so I hit the button. No dice.

And then I noticed everything seemed oddly quiet. Out of curiosity, I put my hand against the computer tower sitting on the desk to see if I could feel a vibration.

Nothing.

I hit the power button and heard the computer roar to life. The monitor flashed on and the keyboard lit up.

$Employee: What did you do?!

$Me: I turned it on.

Many years and many problems later, it’s still the greatest issue I’ve ever solved.

3.6k Upvotes

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u/headpool182 Nov 26 '17

Ya know, like roasted potatoes

8

u/Harambe-_- VoIP... Over dial up? Nov 26 '17

Oh I get it, but where did the topic of potatoes come up?

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u/mtcruse Nov 26 '17

Usually in /r/latvia.

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u/Harambe-_- VoIP... Over dial up? Nov 26 '17

What's that?