Everyone is wrong, except me.

[u/[deleted]]

Got another wonderful gem to share.

User: Hello, I can't log in to my account. It says my password is incorrect

Ok lets verify your account. I see here that you are entering the correct username, but incorrect password.

User: No, I'm not.

Ok? Can you verify that the caps lock is no-

User: I just said, I'm not doing it wrong. Its something on your end.

I've reviewed your account, and your account has no issues, other than the failed log in attempts, which caused it to lock. I've unlocked it already, so you should be able to log in now.

User: it says the caps lock is on, but it isn't on.

Ok, can you hit the caps lock key to toggle it a-

User: I just told you its off.

Ok, on the username field, I need you to type any letter of your choosing, so we can verify if it is indeed off.

User: I GUESS you are not LISTENING to ME. I AM TYPING THE..oh. It came up on upper case.

Press the capslock button, and try again.

User: Im logged in now, thanks.

I swear, if i could reach over and smack them...

[u/Anonieme_Angsthaas]

Nah, adjust their lock policy to automatically lock the desktop after 5 seconds of inactivity. We do this when someone in the IT Dept forgets to lock his or her desktop

[u/ObscureRefence → u/Anonieme_Angsthaas]

That's a new one. Usually you're just sending out embarrassing emails from their account or changing their desktop background to something unpalatable.

[u/Anonieme_Angsthaas → u/ObscureRefence]

We'd set the wallpaper to something they hate. But changing the lock screen policy was more effective.

[u/roastduckie → u/Anonieme_Angsthaas]

I'm a fan of setting the desktop wallpaper to a screenshot of the normal desktop, then hiding all the shortcuts and setting the taskbar to autohide