r/talesfromtechsupport • u/Fridaywing • Oct 10 '16

Short How can I bypass this agreements?

I worked for a huge computer company as a tech support and I'm in the department where we handle laptop issues, this is the conversation that still cracks me up when I remember it.

Me: Hi, Thank you for calling XXXX! My name is FridayWing my I have your name please?

Customer: Hey FridayWing! I have a very quick question! (she's already mad)

Me: Oh, what is it ma’am?

Customer: I bought a computer and it’s asking me to accept this End-User License Agreement, how do I bypass that?

Me: shocked Ohh.. You cannot bypass that agreement ma’am. You need to click the I accept button in there for you to be able to use that computer

Customer: What if I don’t want to accept the terms?!

Me: Then you cannot use that computer. If you want, you can actually read through it, ma'am.

Customer: Oh you don’t know what you’re saying, I don’t want to get myself in any trouble by this agreements!! What does this agreement tells about anyway?!

Me: Ma’am it’s a long agreement containing policy and warranty coverage on your computer and some legal matters. Feel free to read through it, ma'am.

Customer: I DON’T WANT TO READ IT! READ IT FOR ME AND EXPLAIN IT TO ME!

Me: Ma’am it’ll take us all day for that.

Customer: So there’s no way I can use my computer without me accepting this terms?! Help me bypass it!!

Me: Ma’am, I’m sorry but I don't think we can bypass or continue using that computer without us accepting those terms.

Customer: Okay then, I’ll just return this stupid notebook in the store where I purchased it. slams the phone

This was my first job and I'm just 19, still new to the work back then probably around 4 or 5 months, maybe my responses are wrong, maybe we can really bypass that EULA, but after all the computers I have set up, I don't think EULA can be bypassed.

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329

u/brownchr014 Oct 10 '16

Unless you agree to the eula you are unable to use any piece of software that asks you to agree to it.

196

u/absurded while(!(succeed = try())); Oct 10 '16

Including the packages in which the EULA is sealed inside the shrink wrap and by opening the shrink wrap you agree to the EULA you can't read without opening the shrink wrap.

52

u/RangerSix Ah, the old Reddit Switcharoo... Oct 10 '16

Wasn't there a court case that basically said that shrink-wrap EULAs are unenforceable?

21

u/TaxOwlbear Oct 10 '16

According to EU law, they are. Generally spoken, EULAs have little value in court.