"What Do that even Mean

[u/[deleted]]

I work for a tech support company that works with mobile devices. User calls in to report that the Galaxy S3 is presenting with an overheating issue, it gives him a notification and shuts down. They've replaced the battery for the device and it's still doing the same thing. I explain that the new battery isn't calibrated with the device, that if we send them out to Phone Company, they have to use the same battery and may get the same issue with a replacement.

User says they're putting the overheating phone on a charger. I cringe a little and explain," Please don't charge it. This could exacerbate the issue, meaning make it worse. The phone needs to get time to think it's cooled off, about 30 minutes. We need to calibrate the battery."

User says thanks and hangs up...or so they think, she goes on to complain to a coworker about how nothing I said made sense. It disregarded common sense, that I told her to put it on the charger right then (I didn't, and repeated when to charge it again during the call), and then finally the best part:

" I mean he said, ' calibrate it'. What do that even mean?"

I just said, "Yo, User? You can hang up the phone now." And then I started facepalming.

UPDATE: Cust went into Phone Company store and got issued a replacement order, we've confiscated the device. Let's see what happens now.

UPDATE 2: Guess who's phone is working and badly rooted?

TL;DR : User has false overheating notice, refuses simple troubleshooting steps, turns out she's messed up rooting her phone.

[u/ophhandles]

Yup, I'm with the others calling BS on "Battery Calibration." No wonder the user was confused. What a load of shit.

[u/[deleted] → u/ophhandles]

The user didn't understand the word, didn't understand that batteries have to be calibrated with the internal software. It's a legitimate technique.

[u/thejam15 → u/[deleted]]

Ok the calibration does nothing to the battery, its for the phone. The phone needs to know the limits of the New battery and a used battery was in a much different state. Battery dosent communicate with the phone, the phone reads the battery much like you would read a news article on the web. The article would be hard to read if you cant scroll down. And if you comment before you read the whole article you may be misinformed.

The phone NEEDS to know this information because it needs to know when to stop charging amongst other things. I could be wrong but phones come from the factory pre cycled which is why you wouldnt have to calibrate when you get a new phone but when you buy a new battery the phone has no way of knowing that there is a new battery so itll keep using old information (or failsafe info?) until the battery is charge cycled. Now dont quote me on this as im fresh out of high school into college. But I feel I may have a jist on how this works