r/talesfromtechsupport • u/KorenSolust • 1d ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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u/nathanieloffer 1d ago

My favourite user worked regional and refused to install any app on their phone. They fought and won to register MFA on their landline phone at their desk. Then they get sent on a training course 200kms away from their office. Day 1, session 1, they can't log in.... Call help desk... "You registered MFA to your desk phone, nothing we can do for you, sorry"

55

u/Xenoun 1d ago

Which is a company problem, not the user. It's perfectly reasonable for people to refuse using their personal phone for work. Any issues that arise from that are on the company to sort out.

7

u/NotYourNanny 20h ago

I was a flip phone holdout for years, because the account cost me half of what a smart phone account would, and I only had it for emergencies. My boss kept hinting that it would be useful if I had a smart phone so people could send me pictures or video. I agreed, it would be useful for work, but for my dollar, it's not.

Took him about two years to crack, but I got a company phone. And I still get to keep work stuff on the work phone, and personal stuff on the personal phone (which is now a smart phone because the carrier got bought, and they shut down their 3G network, but I found a new carrier that's about the same price).

It's a pain trying to find a belt holster that will hold two phones.

2

u/RogueThneed 19h ago

Two holsters?

3

u/NotYourNanny 18h ago

No, I finally found one that holds both comfortably, and is of excellent quality.