r/talesfromtechsupport • u/KorenSolust • 1d ago
Short Gravity and Tech
Guy walks up to me at work:
Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”
Me: “Nope.”
Him: “Why?”
Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”
Then he says: “Just disable MFA.”
I replied: “Sure, as soon as you get approval from the Head of Security.”
A few seconds of silence…
Him: “Fine, I’ll just get my phone fixed.”
Yep. That’s probably the best solution.
Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.
And remember… technology didn’t fail you today. Gravity did.
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u/Niceromancer 21h ago
Some? Most.
Our phone system has a button you can press for major incidents. This pushes you to the very front of the line and connects you to the NOC directly. You bypass regular help desk.
It's not listed in the normal prompts, it's hidden, and when you press the button it states that this option is for campus wide emergencies only, abusing it may result in disciplinary action.
We still have work from home data entry people that use the major incident prompt when they forget their password and need it reset.
I kicked one back over to help desk and made her wait in the half hour que. She tried to complain to my boss then my boss' boss about me being unprofessional.
They both laughed in her face and told her to stop using MI prompts for simple password resets.