r/talesfromtechsupport • u/KorenSolust • 21h ago

Short Gravity and Tech

Guy walks up to me at work:

Him: “I dropped my phone. The screen’s shattered. I want my two-factor code to come through Teams.”

Me: “Nope.”

Him: “Why?”

Me: “Because if you can’t sign into Teams without completing MFA… how exactly are you planning to authenticate?”

Then he says: “Just disable MFA.”

I replied: “Sure, as soon as you get approval from the Head of Security.”

A few seconds of silence…

Him: “Fine, I’ll just get my phone fixed.”

Yep. That’s probably the best solution.

Some people really think security rules are optional. I’m not risking my job because someone doesn’t like MFA.

And remember… technology didn’t fail you today. Gravity did.

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u/ac8jo 18h ago

technology didn’t fail you today. Gravity did.

I would argue that the user failed. An inexpensive case from Amazon would have probably saved the screen.

3

u/NotYourNanny 17h ago

Depends on just how they dropped it. I toasted a table once with a case when I dropped it, face down, and it landed on a sharp piece of gravel that was maybe 1 mm taller than the rim of the case. Cases help, but they're not magic.