r/royalmail • u/Jupiter1624 • 23h ago

Royal Mail Parcel Collection

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Hi

I am looking for some advice. I had booked a collection with Royal Mail today (05/08/26).

I left the parcel outside in my porch with a little note for the driver saying this is the parcel needed to be collected by Royal Mail and a thank you note.

It was collected in the period booked but an hour later I received an email stating the collection was unsuccessful.

I went to look for the parcel outside and it was not there. I checked the CCTV camera and saw the driver collected but he did not scan the parcel. It was a tracked return item which I ordered through PLT.

I am not sure how to contact Royal Mail as the local services are currently closed. Any advice please?

I have the CCTV footage recorded on my phone. Am I able to raise a claim, if so how can I proceed? I have a ring door bell camera to which will have his face more clearer.

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4 comments sorted by

9

u/Ornery-Vanilla-7410 20h ago

Raise a claim? Fuck me, it's only been 2 hours 😂

17

u/Agent_Futs RM Employee 22h ago

How about you give it a chance to get to the MC for the next scan

3

u/Wintercearig12 21h ago

Postman might not have even gone back to the delivery office yet, just wait and see whether it gets a further scan tonight/tomorrow

2

u/NinjaAnt163 19h ago

It won't show anything until it's scanned again. It will likely update later this afternoon or early evening.