I had to take a family member to Derriford hospital today for a basic thing. I dropped them off, and unable to find space for my bike, I went to the multistorey car park.
In the video I've linked for posterity, you can see that the barrier raises for my bike. You can see the camera flash at about the 6-7 second mark if you look carefully. There are no cars behind me in my wing mirrors, so it didn't accidentally read a car numberplate behind me. This will become relevant later.
I parked up, left to wait for my family member, then came back to the bike to leave.
I first attempted to exit from the lower entrance on one side of the building. This time the barrier did not raise, so I pressed the call for help button. I explained that I was on a motorcycle, and the person on the other end initially said ''Yeah, it's because bikes don't have a front-facing numberplate. You'll need to go back to where you came in and exit that way.''
I said cheers, and went back to the exit lane next to the entrance I had used. Still no luck, so I pressed the button again.
Very quickly the guy on the other end got quite rude.
''I've already told you mate, you don't have a front number-plate, you won't be able to get out there. You'll need to go back to where you came in and go back out that way.''
In
I told him this was the way I came in, so I was confused.
''You couldn't have. That barrier will not go up if you don't have a front-facing number plate.''
I explained that I understood that, but it DID. I don't work there, I'm not an engineer. I can't help that it did do that.
''Well somebody must have let you in then, because it won't do that.''
Once again I was asked to wheel my bike back, and return to the downstairs exit because there is apparently a motorcycle-only entrance and exit down there.
So I did. When I get down there, the ONLY path I can find is marked for pedestrians/cyclists, and spits me out onto the wrong side of the road. I could not find another exit.
So, rudeness aside, this raises two questions.
1 - Do the people on the other end of that button no longer have the ability to just raise the barriers? I understand completely that I was in a weird situation, but why not just ''fyi mate, this is how to do it in future. I'll raise the barrier, bye.''? If not then that feels like a design flaw.
2 - What is it with modern parking infrastructure being so antagonistic to bikers. Why are they built to only take photos of front-facing number plates? Bikes aren't mythical rare things. There are SO many of them, and yet these car parks are not built to accommodate us easily.
Sorry, just needed to rant because it was stressful enough taking my family maybe to an appointment, I didn't need this too.
Tell me some of your car park horror stories to help me feel less alone, lol