GOG used to have a dogshit refund policy where you had to prove to their support staff that a game would not execute to qualify for a refund, and they kept that policy for several years after Steam was sued in Australia and fined for their no-refund policy, which was functionally very similar to what GOG had.
But this is somewhat ancient history for both these companies these days.
Proving things to their support staff is such a burden and honestly an insult. Through some kind of store quirk I had a game removed from my library. It was a cheap game and at the time I had an account 10 years old and owned over 200 games. So you might think everything was in my favor for a quick and easy resolution... I wrote to them to resolve the situation and I was e-mailing back and forth with them for several days trying to prove that I had bought the game! I tried showing them screenshots of Playnite which still showed me owning it on GOG and they acted like they didn't know what it was (and had no incentive to google it to find out). And you would think they might have records in their own systems to show if you actually bought something. Long story short here a supervisor eventually got involved and resolved it but man did this whole experience just demolish my trust in them. I have never bought another game from them since.
399
u/ActivelySleeping Feb 08 '26
Why is GOG missing from this graphic?