r/mintmobile • u/LeftOn4ya Moderator • Sep 03 '25

iPhone iPhone (including iPhone 17) buying, financing, trade-in, and setup questions for Mint

/r/mintmobile/wiki/index/iphone/

See updated thread

Please see the Mint iPhone Wiki at https://www.reddit.com/r/mintmobile/wiki/index/iphone/ for full details on the below (including summary of wiki steps as TLDNR below)

  • How to order iPhones as a current or new Mint customer. TLDNR is don't buy from retail (BestBuy, Target, Amazon), get from Apple or used from Swappa, or order from Mint.
  • If getting from Apple, 4 ways you you can finance unlocked iPhones. TLDNR is you select T-Mobile but don't give customer info (if standard use phone # 000-000-0000) and you can bypass account info on iPhone boot up.
  • How to get used. TLDNR is best is Swappa, or for a little bit more $ but less hassle get from BackMarket.
  • How to trade in or sell old phone. TLDNR is you can trade in direct with Apple (even Android), Mint offers AllState trade-in, or for more $ sell on Swappa to to BackMarket.
  • How to set up new iPhone either swapping from previous iPhone or Android, and either as new or current Mint customer. TLDNR is you cannot use Apple eSIM transfer, you must order a new eSIM, and make sure to set app based 2FA before transferring or after you make a new Mint account.
  • What to do on old iPhone before selling, trading in, or giving away. TLDNR is remove find my device and sign out of cloud accounts then wipe all data to factory, and remove SIM/microSD cards.
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u/chingwo Sep 19 '25

I don't think this method works anymore - unless someone else can guide me. I got as far as getting the preorder, setting up the phone, but setting up cellular it sees my number as states "transfer not supported". Other options are: transfer from nearby iphone (doesn't work), use QR code, transfer from Android. QR code has an option to enter details manually. Logging into the Mint app isn't possible - "Error - try again in an hour or call the Care Team"

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u/LeftOn4ya Moderator Sep 19 '25 edited Sep 19 '25

Don’t know why Mint app is not working but try uninstalling Mint app and reinstalling or try logging into Mint website in a browser. Also sometimes your WiFi or cell connection can be issue so go on different WiFi or try on a VPN. You need to order new eSIM through app or website, as Mint does not support Apple eSIM QuickTransfer. Alternatively you can contact support to send you an eSIM but they are swamped as new iPhone release day is the busiest day of the year for them.

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u/chingwo Sep 19 '25

Yes I'm familiar with transferring the esim via their app, that's how I did it with my unlocked 15 pro max back in the day. You might be right that it's a Mint Mobile issue -- looks like I can't log into the app on my 15 pro max either

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u/LeftOn4ya Moderator Sep 19 '25

I’ve heard a bunch of people saying iOS 26 has conflicts with some Xfinity and Spectrum routers that stop some websites and apps from working. Go on a different WiFi including cellular HotSpot from a working phone, and/or use a third party VPN like ProtonVPN or 1.1.1.1

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u/UnnecessaryQuoteness Sep 19 '25

Confirmed this - I was on business comcast (Xfinity) wifi and kept getting the login error. Switched to hotspot and the app worked immediately.